eBay Problème signalé à GetHuman par GetHuman-irisheye

novembre 7, 2017

Report Details

Summary of the problem
I purchased an item ** Sept. ****. The item had * yr warranty. eBay messages were exchanged with...
Company and department tried
eBay - Détection de fraude
Reported by
GetHuman-irisheye - GetHuman user since septembre 24, 2015
Problem classification
eBay: Annuler la commande
Date of incident
novembre 3, 2017
Reported by GetHuman-irisheye
Reported on novembre 7, 2017 from Illinois
Problem report / further detail
I purchased an item ** Sept. ****. The item had * yr warranty. eBay messages were exchanged with the seller whose replies were personal & friendly. The seller confirmed * year warranty. The item (a hearing aid) failed in March ****. eBay message was not answered* nor was a second message. I reviewed all the messages and found a banner eBay notice above the March messages: YOU CANNOT CONTACT THE SELLER. ** DAYS AFTER THE TRANSACTION HAS PASSED. which I had not noticed before! The messages were not sent. I have the seller's address. It is essential to notify the buyer re shipping details. How can I*you get eBay to allow contact contact with the seller?which I had not noticed notice
How GetHuman-irisheye attempted to contact eBay
J'ai essayé de tweeter @eBay pour voir si eBay le service client répondrait
Was equipped with the following information
Adresse de facturation, nom, numéro de compte, adresse e-mail du compte, numéro de téléphone du compte, e-mail, nom d'utilisateur eBay
Reported back to GetHuman as fixed
Fixed, on novembre 19, 2017

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