eBay Customer Service Issues

I would like to verify a seller's claim stating that the camper I'm interested in was prearranged with eBay for shipping and payment. The seller mentioned that the camper is ready for delivery at a shipping company selected by eBay due to a failed loan from a potential buyer. They suggest using eBay's 5-day inspection period without making a payment upfront. The seller claims that once I receive the camper and inspect it, I can proceed with the payment. They are requesting my full name, shipping address, and phone number to finalize the transaction. I want to ensure if this process is legitimate through eBay.

I need assistance regarding an email I received from eBay on June 2, [redacted]. eBay removed a transaction but did not provide an option to click on the transaction on the website mentioned. Additionally, as phone calls are not accepted, I am unsure how to proceed in obtaining the credit for the removed transaction. The item, a PetSafe Extra Wireless Dog Fence Receiver, had an anticipated ship date of 6/16/21. As eBay removed the transaction before I could receive tracking information, I kindly request the credited amount of $42.68 to be processed as I did not receive the item. The order number is 17-07[redacted]4, and the item ID is [redacted]66, sold by seller kotedy35. Your prompt assistance is appreciated.

I purchased struts for my [redacted] Infiniti as a guest, but received the wrong item. I have been trying to resolve this issue for a week or two now and am becoming very frustrated. I am unable to get my refund and am now looking to exchange the part for something else at the same price. Since I am having trouble with the refund process and cannot download the return label, I am requesting for someone to come pick up the incorrect part. Thank you.

Buenos días, me gustaría informarles que eBay Estados Unidos me ha indicado que ustedes realizaron un pedido con una dirección en Estados Unidos para un acordeón. Deseo solicitarles que por favor devuelvan el paquete a la dirección correcta y gestionen un nuevo envío internacional o un reembolso, ya que la dirección proporcionada por ustedes pertenece a Estados Unidos y no a Canadá. Espero que me brinden información sobre el proceso de mi envío o el reembolso pronto, para resolver esta situación correctamente. Agradezco de antemano su pronta respuesta y espero que mi dinero no se pierda. Gracias.

On June 15th, I placed a bid on item #[redacted]08 which was accepted. The email I received at 5:31 PM confirmed me as the high bidder with 4 days, 19 hours, and 46 minutes until the bidding closed. However, this morning on June 18th, I got an email informing me that my bid for the item was canceled. The email suggested checking the bid history for more details, but I couldn't find any information there. As a long-standing member, I am puzzled by the lack of a bid record and the cancellation of the item scheduled to end on June 20th. My past experiences as a buyer and seller have been positive, so this situation is troubling to me.

I made a purchase on June 12, [redacted], but the order has not been sent out. I paid through PayPal, and they informed me that the seller, [redacted], does not have a PayPal account to receive payments. I attempted to contact eBay through chat, email, and phone, but had no success. I filed a complaint with PayPal to reverse the charge as I have not received any response from the seller after reaching out three times. I am now seeking a refund to purchase the item elsewhere. eBay's policy allows for a refund if the item is not received by June 18, [redacted], but I am unable to contact them as they do not provide a phone number, and their chat service is unresponsive regarding this matter.

On June 19th, I made a purchase from cpo-outlets. I received a confirmation email but noticed an error in the address. When I tried to contact them, they were closed on Saturday. I promptly emailed them to request an address change. Despite my efforts, they took too long to respond, causing me to miss the chance to cancel the order. It's frustrating because they only replied after I tried to cancel, informing me the order had already been shipped and no refund was possible. I've been a customer for a while and I expected better service. I'm looking for a refund, and I have a record of all emails and calls made regarding this issue.

I purchased a Mock One hammock from expeneon for my husband as a Christmas gift. The box was described as "new but taped," and my husband did not take it out until recently, as we are in Michigan where it's unsuitable for a hammock during winter. Unfortunately, upon opening, we discovered that four feet were missing, making it unusable. Additionally, the sun shade, screw knob, and the part the knob secures into were all absent or damaged. Despite reaching out to expeneon twice, I have not received a response. I do understand it has been six months, but the discrepancies from the advertised product remain. Would appreciate any help in resolving this issue.

Hello, I am Michael S. Young from Loveland, Colorado. I purchased a 6/71 blower intake manifold with a factory crack. I am trying to return the item, but the shipping label provided by the seller was too large to print completely. I contacted eBay customer service at 1-[redacted], but I was disconnected three times. On the fourth attempt, they mentioned my eBay account was hacked 3 times in different locations, then suddenly changed it to 6 times. They suggested setting up a dummy account and transferring my information, which seemed suspicious. They asked for the same amount of money I paid for the faulty manifold for a refund, which didn't make sense. Please contact me at [redacted]. Thank you.

I bought an Ebay gift card for someone and they claimed it was invalid. I purchased another Ebay card, but the second one was frozen when I sent it. I contacted an Ebay representative who promised to credit my debit card for the value of both cards plus $[redacted] within 24 hours. Despite this assurance, I never received the refund. When I called again, I spoke with a representative named Erick Williams. He suggested refunding me through CashApp and requested that I download certain apps, which I did. After gaining access to my CashApp account, he started making changes without my permission, claiming it was necessary to process the refund and cover the inconvenience with additional fees totaling $[redacted]. I only wanted my refund back, but he continued regardless. Now my bank account is in the negative due to his actions. I urgently need my money back as my account is currently -$[redacted].83 which is Ebay's responsibility. I have tried contacting Erick Williams without success. I need a prompt resolution to this issue.

Hello, I recently received a message from an eBay member known as e-biz-kermit regarding the delayed payment for my order. Unfortunately, the payment has not been received yet, and they are away for a few days, causing a delay in the delivery until the end of the week. I paid using my Visa card on 13/6/[redacted]. Thank you, Gialamas Ioannis (eBay name: kika0318)

I am contacting you regarding my eBay purchase with the order number eBay 0*-04-07[redacted]4 placed on May 30, [redacted]. After completing the checkout, my computer screen went blank, and I did not receive an order or shipping confirmation. However, on June 1st, I noticed a charge of €[redacted].09 on my bank account for this transaction, linked to the eBay order number. As of June 22, I have not received any order or shipping confirmations, and the new Headlight Motor Set for Pontiac Firebird 1[redacted] I ordered has not arrived at the provided address in Germany. The total cost was USD [redacted].28 for the item, USD 29.23 for shipping, and USD 38.15 for import charges. I kindly request your prompt assistance in resolving this matter and look forward to your response. Sincerely, H.D. Muller

I am disappointed with the poor customer service I have received from eBay. Around six months ago, I requested to speak with a supervisor or manager and was promised a callback but never received one. Today, I received a missed call from eBay and when I called back, I was transferred to a floor manager who rudely hung up on me after saying I was wasting his time. I am located in Santa Clara County, where eBay is based, and would appreciate a local representative reaching out to me. As a seller, eBay is withholding funds from my sold items that were previously directly transferred to my PayPal account. I have been trying to resolve this issue with multiple calls but have faced stress, hassle, and verbal abuse from customer service. I kindly request a manager or district manager to contact me or respond to my email to address these ongoing concerns.

I came across a trailer for sale. The seller mentioned that eBay will handle the transaction and delivery, giving us a 5-day inspection period. I'm sharing the second message from them: "Hello, I appreciate your response. Since my husband's passing, I had to relocate to Lawrence, KS, and work at the Hospital here. Due to my busy schedule, I've engaged eBay for the sale and shipping. The package includes free delivery to your address in 3 days, along with all documents, manuals, and keys. You will have 5 days to inspect the camper before finalizing the purchase. If any issues arise, you can return it at my expense. If you want to proceed, kindly share your full name, shipping address, and phone number for eBay's notification as a potential buyer."

I am completely confused! I purchased two items with my new account since I lost access to my old one when my phone and laptop went missing in March. Tonight, I tried to see what else I could buy, but I received a message saying my account was suspended because I violated their policies. All I did was buy two cosmetics and paid in full. This evening's purchase is the only activity on my new account. My old account had a perfect standing with no negative remarks or unpaid dues. I wish I could access my old account with my excellent buyer feedback of [redacted]% over several years. It was much easier to make offers with that reputation compared to starting as a newcomer with this new account.

I purchased a scooter that had issues from the start. Despite reaching out to the company before the 30-day mark, they only provided a video with instructions. After following them, the scooter broke at a crucial point, causing me to fall in a parking lot. I sent pictures of the damage and my injuries back in May, but they haven't sent repair parts or a replacement. They claim it's past the 30-day window, refusing to help further. I'm frustrated with the back-and-forth emails and lack of action. I paid $[redacted] for the scooter, which I can't use, and they keep stalling with promises of parts in 10 to 15 days, but it's been months. I need eBay's assistance to resolve this unfair situation.

I bought a shaver on June 8th with the expectation of delivery by June 14th. The item, a 5 Head Razor Bald Beard Hair Skull Trimmer Eagle Remover Clip Electric Shaver (item number: [redacted]72), never arrived. I've tried contacting eBay, but the system keeps showing that the item was delivered. I have proof from Royal Mail demonstrating that the shaver was delivered to the wrong address, specifically an Audi car showroom. Royal Mail promised redelivery on June 16th and 23rd, but it still hasn't reached me. I possess emails from Royal Mail supporting my claim. This is not just about the money; it's about being labeled a liar. Please assist me in connecting with eBay customer services in the UK. My eBay username is tezcoltd, and you can reach me at [redacted] or [redacted]9.

I bought a shaver on the *th of June, expecting delivery on the **th. The item I purchased is the Head Razor Bald Beard Hair Skull Trimmer Electric Shaver. Despite staying at home all day, the package never arrived, and my attempts to contact eBay have been fruitless as I keep receiving a message saying the item was delivered. Upon checking with Royal Mail, it was discovered that the shaver was delivered to the wrong address, specifically an Audi car showroom. Royal Mail assured me of a redelivery on both the **th and **rd, but I still have not received the item. I possess correspondence from Royal Mail supporting my claim. This is not about the money but about clearing my name. I urge eBay's UK customer service to contact me promptly so I can present my evidence and resolve this issue. The seller's details are as follows: Order Number: 06-07[redacted]0, Sold By: lyue-[redacted]. Thank you.

Hello, I am reaching out regarding a recent purchase of a DANSKO Women's Maci Milled Nubuck Sandals, which I bought last month. The item, detailed in my email confirmation, has unfortunately experienced damage after minimal wear. The right heel has broken off, rendering the shoes unwearable. While I own two other pairs from this brand that have endured for years, I am disappointed by the quality of this particular purchase. I would appreciate guidance on the process for returning this item. Please advise on the necessary steps to initiate the return. Thank you for your assistance. Sincerely, Lauren R. H. Order Summary: Total: $54.98 Order Number: 15-07[redacted]4 Item ID: [redacted]49 Seller: stylehavenofficial

I would like to report a seller named "sammlerschatzkiste" from Germany who has been a member since [redacted]. The eBay item number is "[redacted]27" and my order number is "22-07[redacted]5" from May 19th, [redacted]. When I purchased the product, the item description did not mention that the products were not in their original boxes, despite the seller's claim that "they are in very good condition unless otherwise stated." Recently, the seller added a note in the item specifics stating that "the subject of this offer are the items shown in the photo." This was not previously disclosed. During my communication with the seller, they were rude and insisted that they are not obligated to list what is not included in the product descriptions. The seller blamed me for not checking the photos properly before purchasing. They offered no resolution and dismissed my concerns, stating that I should just wait for my order. I am seeking assistance in finding a resolution as I expected each product to come in its original box, even if it was not in perfect condition. Thank you for your understanding.