WhatsApp Customer Service Issues

Archive 31

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #31. It includes a selection of 20 issue(s) reported January 26, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Support Team, I am urgently seeking your assistance to reinstate my WhatsApp account, which has been mistakenly banned. It seems there was a mix-up by the Desert Shoes team, as they accidentally banned the number belonging to one of our Oud Summit business clients, instead of the intended Desert Shoes business customer. This error could lead us to lose valuable clients, especially since the number (+[redacted]21) has been already printed on our marketing materials such as covers, business cards, and bags. Changing it would lead to significant losses for us. I kindly request your help in resolving this issue promptly to prevent any further disruptions to our business operations. Thank you and awaiting your prompt response. Sincerely, Noura Desert Shoes Manager
Reported by GetHuman4294065 on Sunday, January 26, 2020 2:04 PM
Hello, I need to report misuse of my WhatsApp account. I do not actively use WhatsApp on the number (+[redacted]48) in question. An individual created an account using my number (+[redacted]48) without my permission and set an inappropriate profile picture. This image is visible to all my contacts and it has caused me considerable embarrassment. The account has been banned by WhatsApp due to its misuse. I am unable to access the account as it is banned, and I have not received any response from WhatsApp support via email. I would appreciate guidance on how to remove the inappropriate profile picture from this unauthorized account.
Reported by GetHuman4313385 on Friday, January 31, 2020 2:07 PM
I was chatting when I noticed my WhatsApp number is no longer registered on my iPhone. I am very worried because I have important business matters to attend to. Please help me unban my WhatsApp number +[redacted][redacted] as soon as possible. I have goods coming in and need to communicate with my business partners promptly to avoid any losses. If I encounter any financial losses due to my banned number, I will take legal action against WhatsApp.
Reported by GetHuman-tedryan on Monday, February 3, 2020 5:59 AM
I was chatting when I suddenly noticed that my WhatsApp number is no longer registered on my iPhone. I am very concerned as I have important business matters on there. Please assist me in unbanning my WhatsApp number +[redacted][redacted] promptly. I have shipments coming in and need to communicate with my business partners to avoid losing money. If I suffer any financial loss due to my number being banned, I will take legal action. My number is +[redacted][redacted] Country: Nigeria Email: [redacted]
Reported by GetHuman-tedryan on Monday, February 3, 2020 6:02 AM
I am experiencing an issue after receiving an email from the WhatsApp Team. Even though they mentioned that responses to this email won't be read, I still sent my concerns. I am apologizing, asking for forgiveness as it's my first offense, and requesting they investigate the situation. I suspect someone may have falsely reported my number, leading to its ban. I kindly request assistance in unbanning my number +91 [redacted]. Thank you. Sincerely, Mitesh Parikh. Contact: +91 [redacted].
Reported by GetHuman-parikhmi on Monday, February 3, 2020 1:54 PM
Hello Whatsapp Team, I wish to address the banning of my WhatsApp number. I apologize for any unintentional violation of your terms or policies; it was a mistake on my part. I want to clarify that I only share educational information with my friends and groups on WhatsApp; I have not engaged in any wrongful activities. Being banned has caused communication difficulties with my family, friends, and others, and it is distressing for me. I kindly request the unbanning of my number as it is causing significant issues for me. I hope for your understanding and eagerly await your response. Thank you.
Reported by GetHuman4248239 on Tuesday, February 4, 2020 6:10 AM
During a trip to my home country, Cameroon, I purchased a SIM card and opened a WhatsApp account that I continued using in the US. It seems that my old number has been given to someone else in Cameroon. This person now has access to my account, including all my contacts, and is impersonating me to scam people in my contact list. Since I no longer have the SIM card, I am unable to close the account or prevent them from logging in. I would like to permanently close this account to protect my contacts from being scammed. The number linked to this account is: +[redacted]36. If you need to reach me, please call me on my cell at [redacted]. Thank you, Ordy Manuela
Reported by GetHuman4326527 on Tuesday, February 4, 2020 3:06 PM
I have my WhatsApp account linked to my phone number [redacted]5. Today, a number claiming to be from the WhatsApp team called me and asked for my verification code. Although I received a WhatsApp code from the same number, I provided my code when asked. Now, I am concerned that my account may be hacked. Please assist me in changing my WhatsApp verification code and send the new code to the email address I have provided. Thank you.
Reported by GetHuman4326858 on Tuesday, February 4, 2020 4:24 PM
Dear WhatsApp team, I have sent many emails but have not received a response. Please contact me regarding my WhatsApp issues. I am experiencing difficulty backing up my chats and media despite multiple attempts. I kindly ask for your assistance in resolving this matter. Both my WhatsApp accounts are facing the same issue. Thank you.
Reported by GetHuman-mnazguja on Tuesday, February 4, 2020 9:07 PM
Hello, I am writing to share an incident that occurred on 05-02-[redacted] around 1:45 pm. My husband received a call from the number [redacted]5. The caller claimed to be from a bank and informed my husband that he had won a substantial cash prize. The scammer instructed him to switch off the internet and later asked him to note a code received via SMS and share it. Unfortunately, ever since that interaction, my husband's WhatsApp has been banned. When trying to reactivate it, a message appears stating that WhatsApp is banned on his number. We seek assistance in reactivating WhatsApp on his mobile number [redacted]4, registered under Iftikhar Ali's name. We hope to resolve this issue promptly to prevent any misuse of WhatsApp. Thank you. Best regards
Reported by GetHuman-atiaarsh on Wednesday, February 5, 2020 3:28 PM
My sister's account has been compromised. She received a suspicious call from this number, +[redacted][redacted], regarding a Facebook group. She shared her phone number with the caller who sent her verification codes, [redacted]-[redacted] and [redacted]-[redacted], to supposedly change her number and enhance security, which she did not request. Unfortunately, her WhatsApp and Facebook accounts were both hacked. I managed to recover her Facebook account, but her WhatsApp remains at risk with the phone number +[redacted][redacted]. I'm seeking assistance to secure her WhatsApp account and prevent any further unauthorized access that may harm her reputation and social security. I'll provide my email for any necessary communication to address this urgent matter promptly. Best regards, Ngbede S.S.
Reported by GetHuman-ngbedesa on Thursday, February 6, 2020 9:54 PM
Yesterday morning, I received a call from a certain number ([redacted]2) pretending to be an admin of a real estate group that I am a member of on WhatsApp. The caller mentioned a code needed for our online meeting and asked me to provide the code sent to me via SMS. I obliged but then immediately lost access to my WhatsApp account. I have been unable to log back in since. I'm feeling frustrated and seeking assistance to regain access to my account. Thank you for your anticipated help.
Reported by GetHuman-aikay_f on Friday, February 7, 2020 7:05 AM
I reached out to you five days ago. I urgently need someone to contact me about an issue. My WhatsApp account has been banned. I joined several chat groups through Facebook. My WhatsApp number is [redacted], and I need it to be unbanned as soon as possible. Thank you.
Reported by GetHuman-juanmala on Saturday, February 8, 2020 4:43 PM
I reached out to you five days ago. I need urgent assistance as my WhatsApp account is banned. I was added to numerous chat groups via Facebook, leading to the ban. My WhatsApp number is [redacted]. I am eagerly waiting for my account to be unbanned. Kindly get in touch with me at [redacted] to discuss resolving this matter promptly.
Reported by GetHuman-juanmala on Saturday, February 8, 2020 4:51 PM
I reached out to you five days ago regarding an urgent matter. Could someone please call me about my banned WhatsApp account? I joined several chat groups through Facebook, and now my WhatsApp number, [redacted], has been banned. I need assistance in unbanning my account as soon as possible. Please reach out to discuss how we can resolve this matter at your earliest convenience.
Reported by GetHuman-juanmala on Saturday, February 8, 2020 5:18 PM
I reached out to you five days ago. Could someone kindly give me a call about an urgent issue? My WhatsApp account has been banned due to joining some chat groups through Facebook. I am requesting the unbanning of my WhatsApp number, [redacted]. I would appreciate it if my WhatsApp account could be unbanned soon. Please contact me at [redacted] to discuss how we can address this matter.
Reported by GetHuman-juanmala on Saturday, February 8, 2020 5:20 PM
Hello, this is Nisa. I have been experiencing issues with my WhatsApp today. I currently reside in Iran, but my WhatsApp account is linked to a USA number. Due to a full phone storage, I had to reinstall the app to free up space. However, after the reinstall, I am unable to open the app as it keeps kicking me out. I am hesitant to delete and reinstall the app for fear of losing my data. Since I am in Iran, I can't use my USA number for verification. I urgently need assistance in recovering my WhatsApp account with my old number. Thank you.
Reported by GetHuman-nisa_dor on Sunday, February 9, 2020 5:29 PM
I recently received a suspicious message on WhatsApp from a friend offering a very low-cost data bundle. After contacting the phone number provided in the message and sending money to purchase the data as instructed, I was contacted by someone asking for my WhatsApp verification code and two-factor authentication code. Regrettably, I shared this information, and since then, I have been locked out of my account. The reasons provided for the lockout were excessive login attempts, a need to verify my mobile carrier for receiving messages and calls, and a suggestion to wait for a new code. I am seeking assistance urgently to regain access to my account to reconnect with my friends and family and ensure I don't lose any important data. Thank you for your prompt attention to this matter.
Reported by GetHuman4344423 on Sunday, February 9, 2020 10:17 PM
Hello, I'm based in South Africa and own a Salon and Spa business. I recently installed Whatsapp Business on my Android device to use my landline number for communication. I made an error by sending bulk messages to clients, which I now understand is not allowed. As a result, my landline number was banned by Whatsapp. I reached out to the Whatsapp team via email four days ago but have not received a response yet. Being in South Africa, I'm seeking assistance in lifting the ban from my landline number to continue using it for communication. I aim to rectify my mistakes and comply with the rules for future client messages. I'm eager to move my business forward and would greatly appreciate prompt help in this matter. Thank you.
Reported by GetHuman4345223 on Monday, February 10, 2020 7:54 AM
I am encountering a java.lang.VerifyError when trying to handle a click event in my Android app. The error seems to be related to a class mismatch. Any suggestions on how to resolve this issue would be greatly appreciated. Thank you.
Reported by GetHuman4353866 on Wednesday, February 12, 2020 6:43 PM

Help me with my WhatsApp issue

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