WeChat Customer Service Issues

I created an account recently, but it got blocked within hours of joining a group chat in my club. I logged out and when I tried to unblock it, I was prompted to enter an SMS code which I tried multiple times. Even after following the instructions carefully, I kept receiving an error message stating "Unable to receive SMS verification code." A friend helped me freeze that account so I could create a new one using my sister's number, but that account was also immediately blocked. I took a break from trying to resolve the issue, but when I attempted again today, I was informed that self-service unblocking was not an option. All I want is to communicate with my club members, friends, and family. I filled out a help form two weeks ago but have not received any response via email.

I created my WeChat account on May 3rd, but after just 6 hours, I was unexpectedly logged out and told that my account was blocked due to violations like harassment. Despite attempting to follow the unblocking steps, I encountered issues. When I tried to send the required message to a provided number, it wouldn't go through, and even when a message was sent on a different occasion, I couldn't proceed as WeChat claimed it couldn't receive the verification code. It has now been a week, and I am still locked out of my account. I even attempted to create a new account with a different number, only to face the same problem. Online verification proved unhelpful as I received an error message about sending too many requests and the captcha failing to load. I desperately seek assistance to unblock my account associated with the Indonesian numbers ending in [redacted] and [redacted]. Any guidance on alternative methods to resolve this issue would be greatly appreciated.

My iPhone 12 Pro Max suddenly stopped working on May 3, [redacted]. I switched to an old iPhone XR with a battery and iCloud backup. WeChat worked fine, but there were memory issues on the iPhone. I then switched to another iPhone XR, but the battery was dead, so I replaced it. After backing up again, WeChat stopped working, and I was permanently blocked. I really need to retrieve all my contacts and conversations on WeChat because I import many products from China. Can anyone help me unblock it? If not, I'll have to get a new cellphone number, but I desperately need all my contacts and chat history. PLEASE HELP!

I've forgotten the password to my WeChat account and no longer have access to the phone number registered with it, making it impossible to log in via SMS verification. I cannot recall providing an email when I initially set up my account. Despite attempting to recover the account by requesting an email verification code from all known email addresses, none were successful. After repeatedly reaching out to customer support, I finally submitted detailed information as requested, but it's been over a week with no response. I worry about my privacy as my contacts are crucial. I fear the person who now has my old number may access my account. How can I regain access without the phone number or linked email? If retrieval is not an option, how can I delete my account without the password? Your assistance is greatly appreciated.

Hello, our chat account has been blocked, and I am helping my sister recover it. Her account was hacked, and I am trying to assist her in getting it back. She has games and friends connected to that account that are important to her. She tried to recover it herself but was informed of suspicious activity. Please investigate this further as she is a victim of hacking. I am willing to provide any necessary information to resolve this matter. Account hp number: [redacted] Country: Malaysia Please reach out to us soon, and I will provide the requested information promptly. Thank you for your time and understanding.

I am a new user on WeChat and I believe it is a great app, but unfortunately, I am unable to enjoy it. I registered an account with the ID "taoziyaoshengcai," which was permanently blocked within three hours due to alleged fraud, even though I did not engage in any fraudulent activities. Despite reaching out to customer service and leaving my email address, I have not received any response in the past four working days. I rely on WeChat for my future travel to China, so I registered a new account with the ID "AL796381" on July 7th. However, this account was temporarily blocked on July 8th for a few hours before being unblocked. Today, on July 9th, my account was permanently blocked again for alleged fraud, despite me not violating any policies. I am convinced that this is an error and I am requesting a review of my account. If there are any policy violations, I am eager to see evidence. I find this situation quite frustrating and I hope the WeChat team can investigate my case. Thank you.

Dear Sir/Madam, My Wechat ID is blabla2369. I am writing to remind you that I previously reported an issue to the WeChat team through the official webpage a couple of weeks ago, yet I have not received a response. I would like to reiterate my concerns here for your assistance: 1) I have a WeChat friend with whom I have lost contact. I suspect she might have uninstalled the app. Is there a way to connect with her, such as providing me with her contact number? (Her WeChat ID is borii123). 2) Lately, I have been experiencing difficulties with my WeChat chat functionality. I am able to send messages, but I cannot view profile pictures or receive responses from individuals. I am looking forward to your prompt reply. Thank you.

A few days ago, I decided to create a WeChat account. I was on a video call and wanted to link it to the desktop application by downloading it from the official WeChat page. I have a Windows 10 laptop. When I scanned the QR code, I received a message that my account was blocked due to a suspicious login attempt. I've tried various methods to unblock it without success. I'm reaching out here to seek an alternative to unblock my account and use it as usual. I've attached the error message I receive when I try to unlock it. Thank you.

I recently bought a smartwatch and to use it, I need a WeChat account. However, I'm struggling with the security verification as I don't have any friends on WeChat, and it requires another user to verify me. Despite searching online, I haven't found a solution. I even tried seeking help in a WeChat Facebook group, but some users want to charge me for verification, which doesn't seem safe. There should be a way to self-verify or an alternative process. It's frustrating that there's no contact number, only this email. I urgently need assistance with verifying my account; otherwise, I might have to return the products and warn others about the challenging verification process.

Hello team, I am reaching out on behalf of my friend regarding his Wechat account being permanently blocked. He mentioned that after using his Wechat account to log in to the Chinese game "Wang Zhe Rong Yao," he had a disagreement with other players in the game. Subsequently, a player searched for his Wechat account and added him to report him. Could you please clarify why a game dispute led to the permanent blocking of his Wechat account based solely on a report from a stranger? His account was blocked on 05.08.[redacted] at around 8:40 PM Malaysia Time. Below are the details of his Wechat account: ID: TANZHIHIN0718 Phone Number: +[redacted]6 Phone Model: Android Huawei Your urgent assistance is greatly appreciated as he has invested significantly in the game, and it seems unreasonable to block his account over a game altercation. Thank you for your prompt attention to this matter. Sincerely, James Koh

Hello WeChat help center, I have encountered login problems for a week now and have reached out via email without any response. My WeChat account "wenxinswx0127" has been permanently blocked. Firstly, I am unsure why it got blocked, as it mentioned unauthorized plug-ins, but I downloaded the app from the iOS store. Nevertheless, I have decided to move on from this issue. Secondly, I am unable to log in since last week. When I tried to withdraw funds, I kept receiving a "system error" message. This has disrupted my other linked accounts. Please assist me promptly as this has been a challenging week trying to reach WeChat support. Thank you and have a great day.

My WeChat has been functioning perfectly for years, but now it suddenly stopped working altogether. I don't understand why it's asking me to connect to Facebook to use WeChat. Why can't my number, which has worked fine for years, be recognized now? The app claims my password is incorrect, but I can't even reset it. None of the options on the screen are responsive. This user experience is frustrating and disappointing. I am a seasoned software developer with 20 years of experience. Implementing a fingerprint or retina scan for login would simplify the process. After struggling for over 2 hours to sign in, it is evident that your system is flawed. This login procedure is inefficient and aggravating. It's imperative for you to recruit competent individuals and effective leaders; otherwise, you risk losing customers. I have decided to discontinue using WeChat. That's final.

On September 7, [redacted], my WeChat account was suddenly permanently blocked. I hadn't checked my phone from morning until 3:10 pm, and upon looking at it then, I discovered my account had been locked. I suspect someone may have hacked my account. Attempting to log back in, I received a message stating my account had been permanently blocked. I need assistance from the WeChat help center to unblock my account.

Hello, I am writing from Cuba, and I need help with my WeChat account. I didn't know WeChat was a different app from WhatsApp, and it's really useful. This person claiming to be a friend on Facebook (a hacker) contacted me on Messenger, saying they wanted to add me to a new version of WhatsApp, which turned out to be WeChat. They warned me it was very difficult to get into this app and subtly asked for my phone number and the code that WeChat sent to me, and after that, they asked for the name I use on WhatsApp. Then, they disappeared from Messenger and Facebook. Now, I'm unable to install the WeChat app, and I'm worried this person might be using my identity for fraudulent activities. I need assistance, thank you. Pastor Dr. Héctor Garrido Cárdenas

My daughter misplaced her phone, leading to a replacement with a new phone number. Unfortunately, the new phone was too old to support the updated WeChat version, so she resorted to using WeChat on her iPad. Later on, she uninstalled WeChat from her iPad. Currently, she has a new phone with WeChat installed, but she cannot recall her password. We have her WeChat ID and email address, however, we are unable to receive the password recovery email despite multiple attempts. We are familiar with her account details and are even members of the same groups as her. She has mentioned having a nominal sum of around 2-3 dollars in her WeChat account. Any assistance in recovering her account would be greatly appreciated. Thank you.

I reside in Shanghai, China. Recently, I acquired a new phone number and set up a WeChat account linked to a Bank of Communication card for my new sausage business aimed at foreigners. Some customers were very pleased with the sausages I delivered. Planning to expand the business, I encountered an issue when my WeChat account was restricted due to alleged “harassment and fraud.” After a call explaining my situation, they unblocked the account temporarily for me to withdraw funds. Unfortunately, to fully restore access, I must complete a form limiting the name input to 20 characters, which does not accommodate my full name. With no English support available, I am unsure about the next steps to resolve this predicament.

I've been trying to sign up on WeChat with my new phone number, as I can no longer access my old number. This is causing a problem because I can't remember the password linked to my old number. It's essential for me to use WeChat to communicate with my son in China. Despite multiple attempts, my son and I keep encountering the message saying we can't complete the registration due to unusual activity. I need assistance in resolving this matter. Thank you.

Hello, I have been unable to access my WeChat account since yesterday. Despite attempting to log in using the SMS verification code, I have not received any texts from WeChat with the code. This method has always worked in the past without any issues. I am unsure why it is not working now. Has there been any recent changes to the WeChat service that could be causing this problem? My WeChat Account is under the username "wzhou" and my mobile number is +49 [redacted]0. I appreciate if you could look into this matter and provide assistance. Thank you. Best regards, Cathy

I am currently in Pakistan and still a student in China. My mobile number has recently been linked by someone in China to their WeChat account because my SIM was blocked and given to them with a new SIM. I am now unable to log into my WeChat account because I cannot remember my password and the other recovery options are not working either. My funds and contact list are on that account. I am very concerned. I need assistance in accessing my account temporarily so I can link it to my new phone number. My WeChat ID is mahs_02.

Hello, I have been struggling to unfreeze my WeChat account for quite some time now. Unfortunately, I can't seem to unfreeze it even with the assistance of another user since they don't have a bank card connected to their account. My account shows as not blocked, yet I cannot unfreeze it on my own. While I am willing to let go of using this particular account, I would like to regain access to create a new account with my current phone number. Could you please assist me in either deleting the account or unfreezing it? Thank you.