Roku Customer Service Issues

I checked out the Pure Flix channel on my Roku on 2-12-22. I ended the channel on 2-14-22. They billed me $13.88 despite it being within the free trial period. I reached out to Pure Flix on 2-18-22. Their review shows I accessed the channel through Roku and not an account directly with them. They claim I signed up through Roku. I attempted to cancel the channel once more. Today, I saw I was charged again on March 12th. I am very upset about this. I want a refund of $27.76 for the two months charged. This is dishonest and I never should have been charged initially.

I used to have an active Disney+ subscription through Roku and canceled it five months ago, halting my access to the channel. I decided to reactivate my subscription on March 15 to watch some Marvel movies by being charged $7.99. However, the next day, on March 16, I was surprised to see five additional charges of $7.99 each for Roku Disney+. This continuous charging happened even after I had previously canceled my subscription. In December, I even experienced a double charge, bringing the total unauthorized charges to 11 times, amounting to $87.89. I demand a full refund of $87.89 promptly as I have been charged for transactions I did not approve.

Hello, my name is Stacey Stevens. I have noticed that you have been deducting money from my account without my authorization for several months. After reviewing my bank statements, I realized that the charges are for a type of TV service that I do not even have. I own an old-fashioned Sony TV. I kindly request a full refund for all the unauthorized deductions made by your company. Unfortunately, I am unable to contact you by phone as there is no available contact number provided. If the refund is not processed promptly, I will have to seek legal advice regarding this matter. Thank you for your attention to this matter.

Between June-July [redacted] and December-January [redacted], I noticed unauthorized charges on my credit card statement for CBS All Access through Roku. I did not recall signing up for this service or watching it. After disputing the charges with my bank, the funds were temporarily returned. However, the issue was not resolved, and the charges reappeared. I believe I was billed $10.65 seven times. I canceled a one-month subscription in January right after signing up as I didn't intend to keep it. I seek a refund to my Bank of America credit card promptly. Roku's customer service number is associated with the charge, but they have no record of my subscription. It's perplexing how I was billed monthly for seven months without consent.

I am having trouble accessing my Paramount Plus subscription through Roku. Despite multiple attempts to fix the issue, I keep encountering a loop where I cannot access the content I paid for. The system recognizes my account but does not allow me to proceed beyond the "get started" screen, even though I am signed in. I have tried various troubleshooting steps without success, including reinstallation and updates. I am frustrated that I cannot access the content I paid for and would appreciate assistance in resolving this issue or a refund for my subscription.

I am currently experiencing difficulties accessing my Paramount Plus account through Roku. Despite all attempts to resolve the issue, I am continuously redirected to a screen prompting me to sign up or watch free episodes, despite being signed in. Even after various troubleshooting steps such as removing and reinstalling the channel, system updates, and signing in and out multiple times, the issue persists. This prevents me from enjoying the content I have paid for with a year-long subscription.

I have received threatening calls from a Roku representative. I urgently need someone to contact me as this situation has escalated. The caller insists that I make a payment immediately or face consequences. I found this behavior unacceptable, especially since I was attending my grandmother's COVID-related funeral. When I mentioned this, the representative remained cold and demanded payment. I feel the need to lodge a formal complaint against this company. The lack of empathy shown by this individual is distressing. I am eager to speak with management promptly. Thank you for addressing this issue.

When I access the Roku channel, I can see the "continue watching" section with pictures of each movie. However, when I select a movie and try to resume or play it from the beginning, I only get sound without any video. Even when I pause the movie, I can see the episode information and timeline but no picture. Only when I move forward or backward do I see pictures of the scenes, but not during playback. This issue occurs on Netflix, the Roku Channel, and other channels. I suspect there might be a problem with my Roku router, which is the Roku Express+ model 3710X. The software version is 10.5.0 build [redacted]-28, and there is a blue light on the router.

While watching a video on YouTube, I followed the instructions to access free cable TV on my Roku TV by adjusting some settings. Surprisingly, after selecting the option, $20 was deducted from my Cash App account instantly. I was not aware any payment was required for the service advertised on YouTube, as I was simply exploring the feature. I would like a refund as I didn't intend to subscribe or incur any charges.

I signed up for FuboTV on my Roku TV on April 7, [redacted]. I expected a 7-day free trial with the option to cancel for free. However, instead of a $1.00 charge, the full monthly fee was deducted from my account. My FuboTV email is [redacted] and my Roku TV account is [redacted] I need this matter resolved by April 13, [redacted], as I'm uncertain if the 7-day trial was applied correctly. If not resolved, I will escalate this through the appropriate channels. Thank you, L.D. Brewer [redacted] [redacted] [redacted]

I have a Roku Express connected to my receiver, and it's showing only a blue screen with a blinking white light. I have attempted to connect the device directly to the TV, replaced both the HDMI cable and the power supply. Surprisingly, it works fine on my other TV, but when I tried my other Roku device on this setup, it also fails to work. Despite trying to reset it and following all the recommended troubleshooting steps, the issue remains unresolved.

My television has encountered similar issues in the past, and I managed to resolve them through basic troubleshooting. However, this time the problem persists. I fell asleep with my Roku TV streaming Netflix, and upon waking up, there was only sound with a black screen. I attempted to resolve the problem by turning off the TV, leaving it unplugged for 6 hours, and performing a reset, but the screen remains black. Interestingly, I noticed that the TV is working, but with an extremely dim display. Despite adjusting the brightness, the issue persists. This television has been in my possession for 3 years, and this problem has only recently surfaced. I am uncertain how to proceed, especially considering the cost of these TVs. Any assistance would be greatly appreciated.

I am curious about the absence of AccuWeather Live on the Roku Channel. I relied on it heavily during bad weather yesterday, but today I am unable to access it. Although I can locate it alphabetically, it appears as if it is not yet available on Roku. Resetting the app did not resolve the issue, and searching for it overall does not yield any results. Despite reaching out to AccuWeather, they seem to be unaware of any problems and believe they are still on the Roku channel. I am unsure if it has been cancelled or if this is just a temporary glitch or restructuring. I attempted to contact Roku for assistance, but was unable to select the desired option to speak with a representative. Any insights or updates would be greatly appreciated. Thank you. - RW, a dedicated Roku user from West Tennessee

I've been using my Roku for a few months without any issues until yesterday. Suddenly, it froze and I can't access any channels. On the main page, it shows the home feature, free live TV, search options, and my Netflix. The time displays but it says "not connected." This is my sixth attempt to get assistance, and each time it seems like I'm talking to a real person initially, but then get transferred to an automated system or asked to pay for a survey. I'm frustrated with the process.

A few months ago, I was troubleshooting my new Roku box and was given a number to call Roku. Now I have two Roku boxes in use at home. The representative I spoke with informed me that the service is no longer free and requires a payment of $[redacted].00, which can be split into two payments. Until the full payment is made, my account is in guest mode, restricting me from accessing free trials. Despite assuring him that I use both devices, my account remains in guest mode. He mentioned something about account sharing being a concern. However, I am certain I have not shared my account information. I am frustrated by this situation and have missed out on free trial offers. I would appreciate assistance in resolving this matter. Please contact me via email or phone. Thank you, Wendy W. Sheridan

Due to being hospitalized with multiple medical issues, I regrettably forgot to cancel my subscription in time. I recently noticed a charge from HBO MAX on my Roku, but I am unsure of the billing cycle. Having just been discharged from the hospital two days ago, I have not had a chance to check my emails. I was mistaken, thinking the charge was directly from HBO. After contacting HBO this morning, they advised me to reach out to ROKU. I am currently seeking assistance to secure a refund, as the payment is pending but already deducted from my account. Every cent is crucial to me right now, and I kindly request a refund. I apologize for any inconvenience and appreciate your help in this matter.

Hello, I received a Roku soundbar as a Christmas gift. Recently, I noticed that the speaker is rattling as if it's blown, even though I haven't turned the volume up much due to living in an apartment and being considerate of noise late at night after work. I had planned to buy wireless speakers for my home but hesitated due to the soundbar issue, as I've only had it for 4 months and no longer have the receipt since it was a gift. I'm reaching out to request a replacement for the defective soundbar so I can continue enjoying your product. I truly believe it's a manufacturing defect, considering its short usage time and careful volume control. I hope we can resolve this so I can remain a satisfied customer and potentially purchase more Roku products, as I've had a positive experience with others and recommended them to friends and family. Thank you, M.M.

I have tried emailing multiple times regarding ticket #[redacted] without any response. Here are the issues I am facing: 1. I did not receive a confirmation email for my purchase, leaving me without any reference numbers to address the problems myself. 2. I was charged $74.36 via PayPal for a Roku Ultra on 4/24/[redacted]. 3. After contacting you regarding an address issue with Google Pay, I was told it was too late to make changes and to contact the shipper to redirect the package. 4. I have not received any updates on the processing, shipping, or cancellation of the order, which is concerning. 5. Please assist me in resolving this matter promptly to avoid escalating the issue with PayPal. I simply want to receive my Roku without further complications. If I do not hear back within 24 hours, I will initiate a payment resolution request through PayPal.

I have a ROKU-enabled TCL smart TV. For over a week now, I have been unable to stream from my Prime Video App or its channels, along with my Acorn TV App. I initially contacted Prime, who mentioned ongoing updates. After waiting a few days, I reached out to TCL for assistance, followed by ROKU Customer Support. Despite troubleshooting steps and reporting ISSUE ID numbers, both Apps remain non-functional. This recurring issue with Prime on ROKU is frustrating. Given my reliance on TV for managing chronic pain, the inability to use these paid Apps is more than inconvenient. I am eager to know when these technical difficulties will be resolved.

Approximately 10 hours ago, at a water party, someone accessed my phone and apparently ordered some Roku items for a TV without my authorization. The charge of $22 was taken out of my card, and I would like to have that amount refunded as soon as possible. I did not make this purchase, and I believe it was a fraudulent transaction. I have multiple email accounts on my old phone, so I am providing all three emails for you to identify which one was used for this transaction. I rely on this money for essential expenses like medicine, so I really need this resolved promptly. Thank you for your understanding and assistance in this matter.