ROBLOX Customer Service Issues

My daughter's account was hacked. Her username was NoahLookingForJay. She used it for an after-school program to play Roblox on the computers. After starting to play, she planned to change her password later but inadvertently shared it with a school friend who assured her they wouldn't hack her. Upon realizing her friend's sudden change in behavior and the discovery of a new unknown user on her friends' list, she suspected her friend's involvement. She created a new account only to find her friend had taken all her game items. We are keen to recover the account and request a new password. Thank you.

Subject: Account Suspension Due to Unauthorized Charges Hello, I am writing to address the suspension of Roblox account linked to ID: nityauyy, which is used by my daughter. After disputing transactions with my bank, I later discovered they were related to Roblox but appeared as APPLE.COM in my bank statement. I did not dispute any transactions listed as ROBLOX, only those under APPLE.COM. Upon realization that the disputes affected the Roblox account, I kindly request reactivation of the account. Please feel free to recover the disputed charges from my account or contact me at [redacted] / [redacted] to arrange repayment and reactivate the Roblox account. Thank you.

While playing in Bloxburg, I encountered a situation where my trust was misplaced. I sought assistance from a kind Roblox player, Bigshqrk, to build a tree house. They generously offered to contribute funds while constructing. Unfortunately, an unexpected turn of events occurred when my mother intervened due to a misunderstanding and mistakenly deleted some of my in-game assets. Despite returning the funds to her, my house remains incomplete, and I lack the resources to repair it and repurchase a golf cart. This predicament is disheartening as it took me months to acquire the cart. Maya, my mother's username, abruptly left the game before resolving the issue. Your understanding in this matter would be greatly appreciated.

My Roblox account was unfairly terminated due to suspicious activity linked to my PayPal, of which I had no knowledge. Despite contacting customer service, I was not only dissatisfied but felt disrespected and angered. I am considering legal action and seeking to reclaim my account. Customer service incorrectly stated I was underage, despite providing my driver's license as proof otherwise. Being called a child after investing over $[redacted] into my account is unacceptable. I am demanding a refund and reinstatement of my account. I plan to involve a lawyer to address this distressing ordeal with a children's game. The level of service provided was truly disappointing.

I recently got locked out of my Roblox account, which was unusual. After researching on YouTube and Safari, I discovered that Roblox may have locked me out, as reported by my friends and online sources. My friend had a similar issue but managed to recover his account. I have evidence of numerous emails regarding my account and the day Roblox disabled my 2-step verification. There have been no avatar changes, indicating no hacking. I fear losing all the money invested in that account. I suspect the lockout is related to my rollback request due to previously lost limited items. The account name is "longlivelumi." I have tried contacting Roblox but struggled due to being in the UK and unable to make international calls. I am desperate to regain access to my account.

I logged out of my account to assist my sister with her login issues, but now I can't log back in. Even though I entered the correct password, it's not letting me in, and I'm not receiving the verification code via email or phone. The situation is frustrating, and I would like to regain access to my account promptly.

There was a disruptive user on the server claiming unwarranted authority and threatening to silence others. I attempted to inform the server developer of the situation, but encountered a moderation issue preventing me from sending the message. When I tried contacting support, I faced difficulty connecting with an agent, as the system only provided an option to leave a voicemail. This left me feeling confused and frustrated, compelling me to search for alternative methods to reach out for assistance, although I kept circling back to the same unhelpful phone number.

My son created inappropriate content on his Roblox game and even though he wasn't planning to publish it, his account got terminated. He is deeply regretful and understands his wrongdoing. He has reviewed the terms of use and assures that this behavior will not be repeated. I vow that my son will adhere to better behavior on the Roblox platform going forward. Please assist us in recovering his Roblox account which holds years worth of game progress (created in [redacted]). I believe that Roblox can rectify this by reinstating his account. Rest assured, we are committed to ensuring this situation does not occur again.

My Roblox account, Absthemaster, got banned due to "unauthorized charges" after requesting a refund when my account was stolen. Despite contacting Roblox support appeal and providing details like date and amount, they keep asking for more information without specifying what exactly they need. Roblox support advised me to contact Apple support for additional details, but even after doing so, they claim to still lack the necessary information. I seek assistance from a knowledgeable professional rather than automated responses to resolve this matter promptly. I am prepared to provide any information required to regain access to my account. Thank you for understanding my situation.

I am facing a significant issue. This year, for the third time, purchases have been made on my Google, Roblox, and Stolla accounts without my authorization, resulting in continuous bills. I have not made any of these purchases. I have already sent an email in Spanish with claim number [redacted]2. I am requesting a refund first and foremost. Secondly, I urge you to review your policies as I did not authorize unrestricted charges on my account. I am experiencing banking issues related to this matter. I kindly ask for swift resolution as I cannot afford to lose more money.

My grandson's account was hacked, and all his money was taken. His father initiated a ticket, and the account was blocked. However, the link to resolve the issue was sent to an old email address belonging to his deceased mother, which we can't access. We also don't have access to the associated phone number. His gaming name is KillerKane205, and he's been playing since he was young. His mother originally set up the account, and he's devastated that he can't access it. I've made many purchases for him using the email [redacted] If possible, please resend the link to me so he can regain access to his game account. He's just an 11-year-old who loves playing, and we would be very grateful for any assistance. As a clueless grandma in this situation, I'm willing to provide any further information needed to resolve this matter. Thank you for your help.

I need assistance with my Roblox account issue. One of my game scripts had a virus, resulting in my account being deleted. Despite appealing, Roblox support informed me that my account was terminated for inappropriate content in my game. The script allowed access to adult commands, violating the terms of service. My game is now permanently suspended, and I am seeking help as I believe this ban is unjust. Any assistance would be greatly appreciated.

Today, my Discord account was hacked by user M31n0r1. I spent over $[redacted] on the game and I need assistance in recovering it. I have evidence that clearly shows I was hacked. I am uncertain if the hacker changed the email linked to the account, but I am positive the password was altered. I kindly request assistance from Roblox to regain access to my account. I have ample proof that I am the rightful owner of the account.

Yesterday, I encountered a person who threatened me online. Today I tried to play Roblox and found out my account was suspended for a day, which I believe is due to a misunderstanding regarding hacking. I contacted Roblox, but the issue persists. I spent 20 euros on my account for in-game items before this happened. I am hopeful that this situation will be resolved soon.

Two years ago, my Roblox account was hacked while I was playing Island Tycoon. I received a notification to re-enter my password but was unable to log back in. Despite multiple attempts to reset my password through Roblox support, I did not receive any response. Recently, I was advised to try contacting them again. My hacked account ID is Lucasomali5. Thank you for your understanding.

I am a 13-year-old Roblox player, and I forgot the passcode for my account GOGOSARAH123. Sadly, I didn't add an email or phone number, so I can't retrieve it. I've faced issues with my other accounts as well. My gigiiscute324 account got hacked, and even though it had my email and Robux on it, I couldn't recover it. I can't recall the passcodes for both accounts I cherish. I initially joined Roblox in [redacted] on my mom's laptop when I was very young, and thought it was fun to change my passcode, but now I regret it as I can't remember it. Please assist me in recovering my accounts. It would truly brighten my day.

I am facing an issue with my ROBLOX account. The hacker disabled my 2-step verification, and I couldn't change my password due to the account pin. They have also changed the email and password associated with the account. Currently, I have no direct way of recovering my account except by submitting an appeal to ROBLOX customer support. I am currently under a cooldown period. I want to clarify that even though the hacker changed the email linked to the account, I am the rightful owner based on the billing address. I have just contacted ROBLOX support, providing my account username for reference.

I am writing to report that my Roblox account was deleted earlier this morning due to "disputed charges," which has left me feeling confused and upset. The reason behind this issue is that someone I know used my personal debit card without permission to purchase Robux for their own account. I have contacted my bank and followed their instructions to resolve this matter by refunding the money used on the unauthorized purchase. Unfortunately, during the refund process, it seems that I may have inadvertently added my account instead of the intended recipient. As a result, my account was deleted. I am disappointed by this outcome and would appreciate help in restoring my account, as I believe this situation is unfair. I am willing to provide any necessary documentation to support my case. Thank you for your attention to this matter. Account username: cancelnai

While playing Royale High with a friend, I received a notification that someone else had accessed my account from a different device, resulting in me being logged out. I was previously on Traderie, where I now suspect it was a bot. Even though I had two-step verification set up, I am feeling quite distressed about this situation. My username is That_Shiii. I also informed a friend, who confirmed seeing my account online after logging in.

My account, PeanutHeadMcDooDoo, was hacked on 6/4/[redacted] and permanently banned on the same day for "creating, promoting, or participating in inappropriate behavior or content." The hacker created a game called "Limp Bizkit Tycoon (NEW!)" without my knowledge. Despite reaching out to Roblox via email, I only received generic responses blaming me for the situation. I recently purchased premium with [redacted] Robux (having [redacted] Robux at the time of the ban), which could be why my account was targeted. Thank you.