Pogo - EA Games Customer Service Issues

I signed up for the Pogo Club on December 8 or 9, [redacted]. I am requesting a refund because I have been struggling to sign in. Each time I attempt, either the password or email address presents an issue. I have updated both my email address and password without success. Please process a refund as I no longer wish to be a member of the Pogo Club. Your prompt attention to this matter would be greatly appreciated. Thank you. Unhappy Customer

I am experiencing issues while playing Pogo Spades. Everything was running smoothly until a few days ago when the game began freezing after playing a couple of cards. No other game sites on my computer are having this problem. The constant freezing has made the game quite slow and frustrating. I would be grateful for any assistance in resolving this issue.

The Monopoly Sudoku game has been inaccessible for over three months despite being advertised as available within various promotions. I have contacted EA Support multiple times without any resolution to this ongoing issue. The support team seems to provide generic solutions assuming the user is at fault for not understanding computer operations. Despite ensuring that my computer's caches and browsers are clear, and my internet speed and RAM are optimal, the problem persists. It's frustrating that these games are not being maintained, leading me to question the purpose of keeping Pogo active. After a decade of membership, I had to cancel it due to the persistent game malfunctions. An example is Jigsaw Treasure Hunter, which has had non-moving pieces for over two years. The next game on the verge of removal due to issues is Pogo Daily Sudoku.

I suspect my account has been compromised. From September onwards, I have noticed unauthorized charges of $4.99 occurring 2 to 3 times a week, with an additional charge of $6.99 on 11/5. The total deductions so far amount to $36.93. I am unable to ascertain the full extent of these charges as I could only access 2 bank statements. When attempting to delete my account, I encountered a prompt to sign in, although I couldn't recall my password. The message displayed using the incorrect EA ID "Hi feargrainbw" further convinced me that my account has been misused for these transactions. I kindly request a thorough investigation into these activities and a refund for the unauthorized charges. While I prefer to retain my account, continued unauthorized deductions will force me to reconsider. My EA ID is sguna21073. These unexpected expenses are burdensome as I am on a limited budget due to being disabled, and Pogo serves as a valuable source of entertainment for me. Thank you for your assistance.

I have been playing POGO's Sanctuary Mahjong for three years now, and this is the third time I have been banned from advancing to the next level. The issue arises with the additional levels beyond 1-7, where I need to win a game to progress. Currently stuck at Level [redacted] after investing significant hours playing. Despite numerous attempts, I keep getting sent back to the Sanctuary with "better luck next time." I even had to create a new account due to blocks but they still seem to recognize me and prevent advancement. I am a loyal POGO player for years and Mahjong is the only game where I face this restriction. Wondering if it's an issue on my end or with other players. As a paying member with expertise in Mahjong, this is frustrating and seems unfair. I have reached out to EA before for similar issues but now seek assistance here to enjoy the game without such hindrances.

I am having trouble accessing my Pogo account. I reached out to support, but unfortunately, they were unable to assist me. The reference number they provided is [redacted]62. Due to a health issue I experienced two years ago, my memory hasn't been the same, and I cannot recall my password. I previously thought it was Sheba197704, but it does not seem to work. My username is kybingomama. Additionally, I noticed I was billed twice for my Pogo Club membership. I am struggling to remember the password for my email account, [redacted] If I had set up a rescue account, it might have been under my son's email like [redacted] or [redacted] Another email I have is [redacted] I have been attempting to resolve this issue for nearly two years now. If anyone can provide assistance, please reach out to me at 1 [redacted].

I encountered issues logging into Pogo last night as it mentioned incorrect credentials. Resetting the password resolved the problem. Now, trying to access my husband's account faced the same issue, but resetting his password poses a challenge. The account belonged to our Son, and we now use it with our credit card, but the associated email is outdated from the transition of Adelphia to Time Warner to Spectrum. We wish to update the email and reset the password without losing his progress, badges, and items. Contact us at [redacted] or by MY email for assistance.

I had a Club Pogo subscription for a year, but when it came time to renew, I was logged out. Now I can't access my account, and all my gems and trophies are gone. I've tried to get help, but they want me to pay for assistance, which I don't want to do. I'm requesting a refund for the $39.99 taken from my account. My email is [redacted], and my screen name is rubberduckie1973. However, when I try to log in, it says I can't use that username, even though I've had it for a year without issues. Now it's showing my username as rubberduckir1973, which is incorrect.

Hello, my username is donegal1991. I have been a member of Pogo since December [redacted]. In past years, I used to receive an email around January about my upcoming annual fee being charged to my Discover account. However, I did not receive any such notice in [redacted], so my fee was not charged. Around March [redacted], I was asked to pay an additional amount to continue playing my Pogo games. Initially, I thought the service fees had increased, not realizing my fee hadn't been paid. I recently discovered the issue and now wish to reinstate my Club Pogo account. I will provide new credit card details as I have a new Discover card. Today, when I tried to log into my old account, I was prompted to reset my password. The reset email was addressed to "decisive [redacted]" instead of "donegal1991," creating confusion. I have two main concerns: 1) Please reinstate my account (I will update payment information as required) and 2) remove any reference to "decisive [redacted]" from my records. Thank you.

I subscribed to Pogo Games to join Club Pogo in early August [redacted] for commercial-free games. I paid for what seemed to be an introductory offer. However, I did not receive any notification before the introductory offer expired. I never played any commercial-free games on the site and was interrupted by commercials during gameplay. I was preoccupied due to illness and an accident, which left me paralyzed and wheelchair-bound, making it impossible to cancel the subscription before it renewed. Now, I have been charged over $39 on my August [redacted] Bank of America statement without my consent. I kindly request a refund. Thank you. - Joy N.

I am frustrated with the Canasta game as it consistently gives my opponents an advantage with more wild cards than me, making it feel unfair and not enjoyable to play. This has been happening repeatedly, affecting my overall experience and making me consider cancelling my subscription. Canasta holds sentimental value as it was a beloved game my late mother and I used to play together, and I wish for the issue to be resolved to make the game more balanced and enjoyable for all players.

I am reaching out on behalf of a 94-year-old lady who got locked out of her Scrabble account despite paying for a year. Originally, a friend had helped her pay for one month by mistake, and things have gone downhill since then. I have made unsuccessful attempts to change her password as the reset link does not come through, and it's not in her spam folder. Her account is under [redacted], and although I managed to change her password yesterday, it still doesn't work today. At one point, her screen name appeared as leeleeg1945 (still the att email), but she's unable to sign in, and neither can I anymore. Scrabble means the world to her, and I am determined to assist in getting her access back, but I am facing obstacles. I kindly ask for help in restoring this 94-year-old lady's enjoyment of the game.

I have an existing Pogo account from my previous device that broke. Now that I have a new working device, I want to log back into my account. When I tried to log in, I couldn't find the option. I used my mom's phone number to try to access the email part, but it said I needed to contact customer support to regain access to my account. I would appreciate any help to get back to earning rewards on my account linked to [redacted]

I have been a Pogo Club member for at least 10 years, maybe even longer. Recently, I was hospitalized for nearly two months. Upon returning home, I found I could no longer access my Pogo account. Despite attempting to reset my password, I keep receiving a message stating that my email is associated with another account - my original one. While I don't know the account number, I can provide some details: My name is Charlotte Glaz, from Goodyear, AZ [redacted]. My email is [redacted], and my phone number is [redacted]. The original password was Dudley#07, and my Pogo name was humv745. I've been trying to resolve this issue for over a week with no success. The customer service number on the main page is incorrect. I believe my Club dues were due in June or July; if they are not on autopay, please inform me, as I wish to remain a member. Thank you for your assistance. - Chrlotte Glaz

I've been a Pogo subscriber since [redacted], and while it used to be the best site, it no longer holds up for a few reasons. Firstly, playing new levels has become nearly impossible due to their high difficulty, forcing players to wait for reshuffles or buy moves with gems. For instance, in Garden Blast, I'm stuck on Random level [redacted], making further progress impossible. Additionally, the site is currently facing issues with purchasing gems, hindering the gaming experience. Despite reporting these problems to customer support, my case was closed without a resolution. Unfortunately, contacting Pogo UK customer service is also proving to be a challenge. With the upcoming membership renewal, I am considering not renewing as the limited gameplay options are becoming monotonous. Many other players share this sentiment. It's disappointing to see the current direction of Pogo, as it seems the focus has shifted from player experience to profitability.

As a senior citizen well over 80 years of age and wheelchair-bound, I recently saw a notice on my Pogo account regarding a legal reminder from a user named lynn28843. The message mentioned taking legal action due to alleged disruptive behavior in the game chat, which is puzzling to me as the games I play do not involve chatting with other players. I have been a member since [redacted], and gaming is my primary source of enjoyment. This notice has greatly upset me, as I have a clean record and do not engage in inappropriate behavior. I kindly request a prompt resolution to this matter. Thank you for your attention.

Hello, I attempted to add the app icon to my laptop and accidentally may have triggered double charges from my account. I need assistance updating the email address associated with the account due to a hacked email [redacted] and I am experiencing difficulty adding a new one. The current email is [redacted] Your help in changing the email and preventing duplicate charges would be greatly appreciated.

For the past month, I've been experiencing issues playing games on Pogo. When I visit the site and try to start a game, I am only met with a black screen. I haven't received any notifications regarding my subscription status, but I am willing to renew it if needed. Please clarify whether my inability to access games is due to an expired subscription. If my subscription has auto-renewed, kindly provide guidance on how to resolve the loading problem on my computer. I really miss playing on Pogo and I hope to get back to enjoying it soon.

Today, I encountered an issue with my Pogo account. I usually get signed in automatically, but today I had to sign in manually. When I tried to sign in, my password was not accepted. I requested a password reset, but the email was not sent to my usual email address, [redacted] It seems to have gone to a different email address. When I visited the site, it stated that I did not have an account, so I proceeded to create an EA account. However, I am still unable to access Club Pogo using my screen name rzuurhoud_. I kindly request assistance in restoring my account. I have been a member of Pogo since [redacted] and Club Pogo since [redacted]. My membership was recently renewed in March [redacted].

I was charged for 3 sets of Power Up 25 gems each on the same day, 12/16/22, around the same time. I did not make those purchases. While I did play on that day, I only used the power-ups I already had and didn't play for very long. When I tried to use my gems on 12/18, I noticed I was far short of what should have been there. Upon checking, I found those charges I didn't make. I never accessed the purchase page or window. Please issue a 75 gem refund to my account or I will refrain from purchasing them again. Thank you. Please call if necessary. - David