Metro PCS Customer Service Issues

I am unsure whether to cancel my Metro service first or switch to another family plan with Metro. I have had Metro for two years, but recently broke my phone when I fell on it and also injured my arm. At 62 years old, I find it challenging to walk without my cane. My family members have a Metro plan and want to include me to reduce my monthly bill by splitting it with them. I have been without a phone for two weeks, but my bill is already paid for this month. I am unsure of the best course of action. Your assistance is greatly appreciated. Thank you.

Hi, I had my phone active on my Metro account for [redacted] days, but due to financial constraints caused by covid-19, I had to switch to a more affordable service. Although I enjoyed using your service, I had to make this change. I really like the phone I have from Metro and would like to continue using it with a different carrier. I need to unlock my phone. Could you please advise if it's possible to unlock it now, even though my account is inactive? Additionally, if I wait until the [redacted]-day mark since deactivation, will I be able to unlock it then? Thank you.

My phone, linked to phone number [redacted], is experiencing severe lagging issues. It's taking 8 to 10 minutes to load web pages using data and an hour using Wi-Fi. Even when trying to switch to another screen, the phone is unresponsive after I punched the screen. Additionally, programs are opening and running on their own, and suspicious withdrawals are being made from my bank accounts. Within the last three days, my phone has been hacked, and I suspect it's linked to another Android device via Chrome that I did not authorize.

I recently switched to an Android phone because everything seemed to be working well. However, for the last four days, my kids who use iPhones have not been receiving my text messages. On the other hand, my husband and mother-in-law, who also use Android phones, are receiving my messages just fine. I had previously contacted support to deactivate iMessage, which seemed to resolve the issue initially. But now, my kids are not getting any of my texts, causing me a lot of frustration. While they can receive calls, the text messages are not coming through. It's crucial for me to be able to stay in touch with them, so any help would be greatly appreciated.

I am facing financial difficulties due to being off work with COVID. I had to prioritize rent and the light bill to avoid being evicted. I will be able to pay my phone bill this Friday when I receive my paycheck. It's crucial for me to have my phone active for communication with my son's school and healthcare providers. I understand the challenges brought by COVID, but having a working phone is essential for us during these tough times.

I have been using this service for several months now, and I am frustrated that I cannot receive another 24-hour extension. I am waiting for my check to deposit in my bank, and my kids are going out of town without a phone. With other specials available, customer service is crucial for retaining customers. Why should I remain with this service when I can receive poor and unhelpful service elsewhere with additional perks? I am very disappointed, and it seems like poor service is impacting your decrease in sales. Please evaluate your stock and provide a valid explanation.

I have always paid $30 online using my computer, but now I am encountering errors when trying to make payments. This issue started when T-Mobile took over. Last month, I had to visit my MetroPCS store and pay an additional $3 fee to settle my bill. As a 74-year-old, I find it challenging to navigate these payment issues on my phone or computer. It seems like there might be errors in my information within the system. This situation has left me feeling frustrated, and I might have to consider switching to another company for my phone service to reduce this stress.

I am Marc L. Today, I spent over an hour on the phone trying to resolve a fraudulent charge on my debit card. The person I spoke to wanted to connect me with Corporate but the call got disconnected. When I tried to call the number I was given, it turned out to be a retail store, not Corporate. I am having trouble finding contact information for MetroPCS's fraud department as I do not have an account with them. On 12/8/[redacted], I was charged $[redacted] on my debit card by MetroPCS in Bellevue, WA. The customer service representative could only provide basic information and mentioned it might have been a phoned-in charge, but no further details were available. I kindly request a callback on my cell phone at [redacted] as I would like to have the fraudulent charge reversed.

Two days ago, I purchased a Linkzone 2 4G hotspot at your Suwanee, Georgia store. The salesperson assured me the $20 activation fee was waived, but when I checked, it hadn't been. After being told my account would be updated and credited the next day, nothing happened. Today, I visited the store at [redacted] Lawrenceville Suwanee Road. I spoke to Vanessa, a supervisor, who was unhelpful. I am disappointed with the deceitful behavior of the store employees and their failure to keep their promises. Please contact me to address this issue.

Downloading movies takes forever with the amount of data I have on my $60 plan. I'm frustrated with how slow it is and the fact that I can't easily reach out to someone for help without going through a lengthy process. It's making me consider switching from Metro unless this issue gets resolved promptly.

I am still waiting for my issues to be resolved and I haven't received any respectful communication from the store since October. I expect to be compensated and receive the four new phones for the current $[redacted] deal without any additional charges. I have insurance on my phone and demand that this matter be resolved promptly. I want the four phones for free, select the models I prefer, and have all service charges covered without any cost to me. Otherwise, I will consider taking this matter to the local TV stations and newspapers to expose the poor service provided by Metro. I expect them to improve their services and treat customers with respect.

I recently visited your store located in Center Point, often listed under Birmingham, Alabama. On December 7 or 8, I made a payment to settle my bill in full. However, the next day, my phone service was disconnected abruptly. This caused me to miss important calls from clients, which is very frustrating. Strangely, my boyfriend's phone, also on my account, was not suspended. I contacted the 24-hour help line two days ago, and they informed me of a 72-hour hold on my account. I do not want this hold, I just want this issue resolved promptly.

I called this morning at 12:16 and spoke with a representative for about 30 minutes to change my plan so my phone wouldn't be cut off. When he was almost done, he mentioned they were having technical difficulties and asked me to call back in an hour. I called again, and the representative said he set up the account for me to pay $15. However, when I tried to make the payment, the account didn't show the correct amount. I tried calling back immediately but couldn't get through.

I have been unable to receive calls for the past 4 days. Despite following all troubleshooting steps, such as a complete reset, the issue persists. I engaged with a metro representative, who conducted troubleshooting but we were disconnected before a resolution was found. The representative mentioned checking the towers before our disconnection and noted similar claims with the Moto G phone. I can text, email, and use FaceTime, but calls are not possible. Dialing out results in an error prompting to wait or close the app, freezing thereafter. Upon making a call, it hangs at "calling..." then disconnects. I have checked system settings, cleared space, deleted apps, and cleared the cache to no avail. I seek assistance as I have recently paid my bill and cannot utilize the basic phone functions. If the issue cannot be resolved, I kindly request a replacement phone from MetroPCS. My account details are available. Thank you.

My bill was due on the 12th, and I called on the 13th to request an extension until the 18th, which is Friday morning. I was initially told that the extension was approved, but I woke up today with my phone service off. Despite being promised otherwise, my phone remains disconnected. I was given a $6 credit, but this does not resolve the issue as I expected to have my service until I could pay. I believe my phone service should be restored, and I should receive a complimentary month of service due to the poor treatment I received from the customer service representatives. They were rude, interrupted me, and failed to address the problem, which is a result of their negligence, not mine. I fulfilled my part by arranging for a payment extension, and I expect them to honor their commitment.

Last month, a kind lady from Metro assisted me in turning my phone back on with the agreement that I would make a double payment this month. Unfortunately, I am still facing financial difficulties due to Covid-19, like many others. I am reaching out to inquire if Metro could possibly re-activate my phone today. As a mother of two small children, being ill, my phone is crucial for family communication and doctor's support during this time. I can make the full payment of $80 next Wednesday, the 23rd, when I receive my unemployment benefits. I sincerely appreciate your understanding and any assistance you can provide. Thank you for your time and consideration.

We rarely experience connection issues at our residence. However, today both our cell phone service and texting were not functional, which caused me concern as my husband usually contacts me in the morning due to his overnight work schedule. Worried about his health, I left work to drive home, a journey that takes an hour each way, only to discover that the lack of communication was due to the complete service outage. I am seeking information on the cause of this service disruption and am interested in compensation for the inconvenience it caused. Additionally, I would like to request a mailing or email address to reach out to the corporate office directly to address this matter.

I have been experiencing service issues all month - dropped calls, echoing, and freezing up my phone. The service has been terrible, and now I am faced with a $[redacted] bill even though I have barely been able to use my phone properly. I am considering disconnecting and not using this service anymore because of the lack of consideration when people are having issues with their phones. There are too many problems with the brand new phones, and I don't feel it's fair to pay $[redacted] for such bad service. I am unsure what is happening with the towers, but your service towers are not functioning well either.

My friend and I share an account in my name. When his phone was stolen, I lent him my old phone with the sim card still in it. We had Metro PCS switch the sim to his number, but now the issue is that all his activities on the phone are visible to me, and vice versa. Even though only the number was changed, all information is still shared between both phones. I have reached out to Metro PCS, but the problem persists despite them saying it was fixed. I have been a customer on and off for three to five years, and if this matter is not resolved, I will consider switching carriers.

I have been with MetroPCS for two years. I am currently quarantined due to COVID-19 and have requested a 3-day extension since I cannot leave my house until Tuesday. I live in a remote area and my phone is my lifeline to the outside world. Unfortunately, the company has declined my request. I am based in North Carolina and the situation with COVID-19 is dire. I lost my spouse to the virus and I am struggling. It is disheartening that my cell phone provider is unable to assist me during this difficult time. My cell number is [redacted].