Metro PCS Customer Service Issues

I'm writing to express my dissatisfaction as a loyal customer. I contacted your company several months ago and requested to receive text notifications regarding my bill due date. However, my phone got disconnected on February 6, the day after my due date on February 5. This situation was perplexing to me, as I have a history of timely payments. Moving forward, I kindly request that MetroPCS resumes sending me text reminders about my due date as it was done in the past. Thank you.

I purchased two phones from Metro PCS/T-Mobile in Rock Island, Illinois. I paid $50 for one phone and $25 for the second phone, which includes unlimited texting and data up to 15GB. Additionally, I signed up for Amazon Prime Video through Metro PCS, where I was promised Prime Video, Prime Music, HBO, Google with 100GB, and a McAfee account for phone protection for $[redacted] per month. Recently, my daughter informed me that HBO is not working. When I contacted customer service, I was told by individuals from different countries that these services were only for a trial period, which differs from what was initially explained to me. This is concerning, as I have been paying $27 extra each month for over two years, believing I was receiving these services as part of my plan. I have made numerous attempts to address this issue with customer service representatives, including Juan, Bella, and Cindy. Bella, who was located in South Africa, was particularly helpful and understanding. I am concerned about this breach of contract and the additional charges I have incurred. I would appreciate a response from one of the company's owners, such as Rodger Linquist, Malcolm Lorang, John J. Legere, or G. Michael Sievert, as I feel misled and unsatisfied with the current situation.

I have had a frustrating experience with your customer service team. The technicians and customer service representatives I've spoken with on the phone lacked professionalism and respect. In my previous job as an account manager, we were trained to keep customer calls under four minutes. I find it concerning that your team hangs up on customers, especially during important issues. The lack of accountability from the higher-ups is disappointing. In my experience, a good boss would be hands-on in resolving problems, not avoiding them. It feels like your company is not upholding its end of the contract by providing subpar service despite taking customers' money. As a responsible customer, I fulfill my obligations, but the same cannot be said for your company.

I signed up with Metro during the [redacted] Black Friday promotion which offered a $[redacted] Vanilla Visa gift card. To be eligible, the terms stated I needed to buy a SIM card online, activate, port my number, and stay with the service for 2 months. I contacted the Rebate Center on the last day of the promotion to clarify the requirements. Despite wanting to get the SIM card in-store, I had to wait for it to arrive by mail. After activating it promptly, I now find out that I might not receive the full $[redacted] gift card because of the timing of my activation. I've been bounced between the Rebate Center and customer service without a resolution. Even a supervisor mentioned that this issue might affect many others. It feels like false advertising and deceptive business practices. I hope for a fair outcome.

I contacted Metro PCS three days ago to request the carrier unlocking of my device under my name, Steven Robinson. Despite providing my IMEI number as instructed by the representative, the phone remains locked. The conflicting information received from three different staff members reflects poorly on the company's competence. It seems there is a lack of consistency in applying your rules and regulations among employees. It is crucial for all staff to be knowledgeable before engaging with customers to avoid providing inaccurate information. For further assistance, please reach me at [redacted]. The IMEI number for unlocking is [redacted][redacted]. Kindly unlock the device. Email communication can be directed to [redacted]

I'm having trouble with my phone. I've been paying for insurance with Metro for years using the number [redacted]. My name is Kaelyn H. I rely on my phone for everything, but it's not repairable, and I've hit a wall trying to get assistance. I have upcoming neck surgery on 2/19/20, and it's crucial to have a working phone to communicate with my family and doctors during this time. Borrowing a phone to seek help, I feel frustrated that despite my loyalty to Metro, I haven't received any upgrades or the support I need. Can someone please assist me?

I had a negative experience at your store on Beach [redacted] St, zip [redacted] that led me to switch to Cellular One. The monthly fee was higher than I was initially informed. When I visited your store due to my locked phone, the representative was so impolite that I had to leave. When I called customer service for help unlocking my phone, I was informed it would take 3 months to resolve, prompting me to purchase a new phone from Cellular One to address the issue. I am disappointed by the service I received and intend to share my experience with others in the neighborhood, on Facebook, and elsewhere.

As a current customer who switched from Boost, I was initially impressed by your family phone plans, but my satisfaction was short-lived. I am disappointed with the lack of knowledge among your customer service representatives. Instead of receiving helpful solutions, all I hear is apologies with no resolution. I have no outstanding balance with your company and have recently filed a claim for a phone. Despite numerous failed attempts to activate it over the phone, the process has been a total disaster. I am extremely dissatisfied with your services and have little confidence in recommending you to others. Unfortunately, I am unreachable via email due to my inactive phone, even though my bill is up to date. My phone is crucial for accessing any communication.

I bought a new Alcatel X1 Evolved cell phone from one of your vendors this afternoon. They charged me a one-time fee of $27 because I am a loyal customer. They offered me an extra line for a $15 one-time payment, allowing me to keep my $30 monthly fee. The total came to $42.25, but the receipt does not specify this. After realizing the phone has poor reviews, I wish to return it for a full refund. Kindly provide information on the nearest location for the return process. Thank you.

I recently switched to Metro and paid over $[redacted] for my first month, activation, and a phone number change. When I got home, I realized I had no service. Upon returning to the store, an employee informed me that they were unaware of the poor service coverage in my area. I was then told that I would not be refunded for the activation or number change fees and could only exchange the phone case I had bought for other accessories. I am adamant about receiving a full refund as the service was not functional for me. This occurred at the Johnstown store on Main Street in Pennsylvania. I expect to be refunded in full without any deductions.

I purchased two phones at Binnell FL for $[redacted] along with insurance for Charles Olson and Chris Grasso. Unfortunately, both phones were hacked, leading to stolen yearly plans and damaged reputation, affecting my family and social accounts. Even though I initially forgot and forgave the issue, five years later, these phones are still being used after draining $50,[redacted] from my Wells Fargo bank accounts. I believe Metro PCS should address this alarming situation. Please assist in resolving this and advocating for my case to potentially protect others. Contact me at [redacted] as I plan to publicize this matter after one day. I am concerned for my safety due to recent events involving my family's actions. Please help me rectify this situation. Thank you.

On February 24th at 7:51, I visited Metro PCS at [redacted] Ambassador Caffery Parkway to purchase two ported phones for the $80 a month plan. The young girl who helped me was very friendly, but there seemed to be confusion during the transaction. I paid $[redacted].50, but customer service only shows a payment of $[redacted]. I spoke to a representative with ID number [redacted], who advised me to try resolving the issue at the store. If unsuccessful, I should contact customer service again. The employee who processed my payment was Secia, charging $[redacted].50 on my debit card and $69 in cash. I want to receive the correct plan without the extra charges. Despite considering phone insurance, I prefer a refund for the overcharge, which amounts to $[redacted] based on my receipt.

When I bought the phone and activated it, none of the contracts were shown to me until after the purchase. The terms and conditions were only printed on the receipt, and nothing was signed until I paid in full. The terms and conditions should have been disclosed upfront to allow me to make an informed decision. I should have been given the choice to agree before purchase, not after. Therefore, the terms and conditions are void in my case. Metro PCS by T-Mobile had no right to install a new OS on my phone without my consent, especially since the phone was fully paid off and owned by me. They also have not provided the unlimited data I paid for, and altering my data and controlling my device is fraudulent. I demand to know why for the past five years they have been dishonest and providing subpar service.

I purchased an iPhone which is still locked by the company even though I have no outstanding payments. Upon trying to reach customer service, I discovered that they only assist current customers. I had to involve the insurance company to contact customer service, but even they had difficulty getting through. After multiple attempts, I finally spoke to customer service and was informed that I must wait [redacted] days for them to unlock the phone I own outright. Despite having paid for it, the company claims ownership, which seems absurd to me. They insist on keeping the phone tied to their service.

Hello, I am Casey Bryanna Berry from [redacted] Rockwood Street, Kingsport, Tennessee, [redacted]. You can reach me at [redacted]. I made a mistake putting a phone in my name instead of my ex-boyfriend Timmy Burchfield's, whose number is [redacted]. I couldn't provide an ID at the time, causing issues when he needed assistance. I would appreciate it if you could transfer the phone back to Timmy's name. I am leaving the state for five years, but you can contact Timmy at [redacted] or [redacted] I reside at [redacted] Belmont Avenue, Mount Carmel, Tennessee, [redacted]. To enhance security, I request the high-security password for both phones to be "DARNELL_1974" in all capital letters. Thank you for your help.

I was involved in a carjacking incident on March 2nd. I have filed a police report for the incident. During the incident, I was forcibly removed from my vehicle and thrown to the ground after being struck in the head. Unfortunately, my phone was in my purse inside the stolen car. The phone was an android device purchased at the Metro Store located on the corner of St. Paul and Fayette. My cell phone number is [redacted]. As a long-time loyal customer, I am wondering if there is any assistance or discount available for purchasing a new phone to replace the one that was stolen. Any help would be greatly appreciated. My name is Barbara P.

I had my phone in the truck with me. I answered a text on it, then got out of the truck for a few minutes, and haven't seen it since. I opened my own account with you guys a week ago, and I am currently sharing the account with a friend. I was planning to swap this phone to my personal account. When I tried to replace it across the street, the lady said I couldn't. I recently added a friend to my account last Saturday. If I am unable to retrieve my main phone with you, I will take my business elsewhere. I would like to be reimbursed for the account I opened and return the phones I received. The lady, Brainna, I spoke with is not representing your company well.

Hello, my name is Virginia Ortiz. I have a significant issue that needs urgent attention. I am currently facing financial difficulties and cannot afford to pay for my phone service. Despite having settled this month's bill, I find myself without resources and no one to borrow from. I kindly request the reactivation of my phone number, [redacted], without any additional charges. I value my connection with Metropcs and would prefer not to switch providers. The phone was mistakenly turned off in a moment of anger, and I deeply regret this action. I urge you to restore my service as soon as possible before I consider exploring other alternatives. Thank you for your understanding.

The manager at the Tualitan Valley site in Aloha was very rude. He seemed unwashed, told me to cancel my service, and did not assist me. When I woke up this morning, to my dismay, my phone had received 61 voicemails filled with profanities in the span of an hour. Despite not making any calls, people were angry at me. I went to the location near Safeway in Beaverton to get a new phone line for $15 due to the situation. Unfortunately, they gave me a number that was already in use, causing problems at work. When I returned, the manager was unhelpful, suggesting I cancel my line or pay more. His poor hygiene and lack of job knowledge worsened the experience. I am incredibly frustrated and disappointed with the customer service. If no action is taken, I will cancel my service and inform others never to use MetroPCS, especially at that location. I desire contact from a higher authority to address my concerns. Thank you.

My Moto E4 phone has stopped working suddenly, leaving me unable to use it for anything. Despite multiple reboots and even purchasing a new battery, the issue persists. I'm frustrated with this recurring problem as the phone has crashed twice in the past two months, leaving me paying for a service I can't utilize. Visits to the Metro PC centers only resulted in attempts to sell me a new phone, which is not feasible for me as my current phone is not even two years old. I originally bought the phone in good faith, believing it would function properly, and now it's stuck on a blue screen. I tried following advice from YouTube which temporarily fixed it for three weeks, but now it has stopped working again. Your assistance in resolving this ongoing issue would be greatly appreciated.