MSN Windows Live Assistance - Hotmail Customer Service Issues

A few years ago, I was locked out of my Facebook account after forgetting the new password I had set. I had also switched to a Gmail account and could not remember how to access my old Hotmail account. Despite numerous attempts over the years to regain access, I have been unsuccessful as the system always claims I haven't provided enough information. I do remember my first password ever used and I truly wish to regain access to my account to retrieve the precious pictures and memories stored there.

I have a Hotmail account that I haven't used in a long time. This account is linked to my Facebook, which has been hacked. To recover my Facebook account, Facebook has sent emails to my Hotmail, but I can't remember the password and can't access the email. I've tried to recover it through forms, but it hasn't been successful. I really need access to my account as I can't log into my Facebook anymore. Can anyone assist me in getting my account back? Thank you.

I am writing to report a case of fraud via our Hotmail email account. I am Khaya Mjo, the Managing Director of Carbon Reduction Technologies Pty Ltd (CRT) in Johannesburg, South Africa. We collaborate with a Chinese state-owned company, Chongqing Silian Optoelectronics Science and Technologies, primarily through emails. Our email addresses are [redacted] and [redacted] In November [redacted], we suspect that our accounts were compromised by fraudsters who impersonated key personnel, resulting in a fraudulent R400,[redacted] payment for LED lights to the perpetrators on December 19, [redacted]. The fraudulent emails were sent by someone pretending to be Prince Kuseka from CRT and Zhaung Juan from Silian, using the email [redacted] We have documented evidence of these communications and have involved the authorities. Seeking urgent action to investigate and apprehend the perpetrators, I can be reached at +[redacted]1. Your prompt response is highly valued. Sincerely, Khaya Mjo

When I try to reply to emails from a hotmail user, I encounter delivery failure issues. The error message I receive states that messages from my IP address are being blocked by hotmail's server. My internet service provider, Three, is unaware of any network blocks and suggested I contact hotmail for further assistance. I am looking for guidance on how to resolve this issue.

Hello, I have been using my hotmail email, [redacted], for over 10 years without any issues. However, on 11/12/19, I was prompted to verify my account using security questions. Although I tried to answer them, some questions were forgotten due to the account's age. Additionally, I no longer have access to the recovery email linked to the account. I need to access my account as it contains important information. Could you please advise me on how to proceed? Your assistance is greatly appreciated. Thank you, Lyn

My father, who is 83 years old and has dementia, has been resetting his password frequently in recent months and is unable to recall any of them. Despite multiple attempts with the passwords he believes are correct, I have been unsuccessful in accessing the account. I have completed the form requesting specific details but was informed that additional information is needed. Moreover, his phone numbers on file are outdated due to his relocation. Any assistance you can provide to help unlock his account would be greatly appreciated. The email in question belongs to Ted Seagull at [redacted] Thank you for your help. Patricia Houde

Hello, in [redacted], my father's Hotmail account was hacked, and despite numerous attempts to contact Microsoft to recover or close the account, we have been unsuccessful. The hacker has been sending out spam emails using my dad's contact list. I filled out the recovery form, but we still cannot access the account. We urgently need to shut down the account to prevent further misuse of his personal information. My father's name is Subrata Kumar Mitra (SK Mitra), and his Hotmail ID is [redacted] How can we proceed with resolving this issue? Thank you.

Hello, I am Chloe Tan and the owner of the email account [redacted] I recently purchased tickets for an upcoming music festival through Festicket and linked my account via Facebook, which is connected to this email address. Upon trying to retrieve my account information and reset the password for the email mentioned, I received a message stating that I did not provide enough information. I understand that I may have entered my childhood best friend's name incorrectly. I am wondering if there are alternative methods to reset my password. I am willing to provide any additional information required. Please guide me on the necessary steps to verify and regain full access to my account as I need to confirm my ticketing ID. Best regards, Chloe Tan

My son Simon Westwood still has a Hotmail account with the address [redacted], and a password similar to "mizpa853", but I am unsure of the exact capitalization. Simon passed away on September 30th, and I would like to access his email to close it down. This account was originally mine, but I now use Gmail and Yahoo, so Simon took it over. I understand the security measures in place but kindly request assistance due to the sensitive nature of the situation. It is difficult for me as his mother, Pauline Westwood, to discuss, as my husband and I are struggling to accept his passing at the age of 53. Thank you.

Hello, around 4-6 months ago, someone accessed my Facebook account from my city. I took steps to secure my account, removed the unauthorized access, and enabled two-factor authentication. Recently, when attempting to reset my password, I encountered difficulties as I couldn't reset it through my Gmail or phone number, possibly due to the previous unauthorized access. My phone number is linked to both Gmail and Facebook. Although I have the password for Instagram, it doesn't help with the Facebook reset. I am willing to verify my identity through a phone call to prove ownership of the account. Can someone guide me on how to verify my ownership to regain access to my Facebook account since I am currently logged in and afraid of being locked out if I log out.

I have been locked out of my Hotmail account for 4 days now while job hunting. The customer service response has been disappointing. I attempted the account verification via my old email [redacted] but it requires my old US phone number ([redacted]). I recently relocated to Australia, so I can't receive the code on that number. I selected the "I don't have these anymore" option but my submissions have been deemed insufficient evidence. I filled out 6 forms with friends' emails but to no avail. I'm stuck and eager to speak with someone to provide further verification. This issue has escalated beyond my expectations. Please assist me.

Hello, my hotmail.com account has been blocked. I have repeatedly filled out the recovery form without success and keep receiving notifications from microsoft.com. I recently received a message stating that my account ba*****@hotmail.com has been blocked as they could not verify my ownership details. They mention taking security seriously, but I am unable to access my email which is quite frustrating. Is there a customer support team I can contact to resolve this issue? I urgently need to regain access to my account. Thank you for your help. Regards, BC

I need help accessing my account linked to my old phone number. My new email is [redacted], with "[redacted]" representing my birth year. I can't access my recovery account, [redacted] I've tried various online methods but can't get in. My Hotmail has two-step verification set up, and I've attempted to have the code sent to my old number without success. I created this account around 8-9 years ago. The security question asks for my childhood best friend, who could be Mike Black, Scott Bjorn, Rudy Zimmer, Justin Maxwell, or Jeremy Stacey. I lived in Fair Oaks when I set up the account and there might be emails related to buying my house from Cheryl Webb or the previous owners, Dale and Anita Anderson. I can provide more information if needed. Thank you for your assistance.

I received an email from Microsoft stating that someone tried to access my email account, prompting me to change my password. Initially, I thought it was a scam and disregarded it. However, I later discovered that my email had been blocked. This email is crucial to me as I use it for various international business communications and receive bank account transfer verification codes through it. It is frustrating to be locked out of an account I have relied on for such a long time. I have also registered this email for my daughter's college and my son's school in Malaysia, highlighting its importance. Despite using Microsoft services, I am unable to regain access to my account. Any assistance in recovering it would be greatly appreciated. My name is Ahmed R., and I reside in Male', Maldives, at Mabinhura.

My Hotmail account has been compromised leading to issues of fraud and identity theft. I receive approximately 30 spam emails daily on an old Hotmail address I created over 20 years ago. I am attempting to unlink accounts associated with this compromised email, but it's challenging due to the extensive usage over the years. The stress of this situation is overwhelming, and I am unsure of how to resolve it effectively.

Hello, I am writing to seek assistance regarding my 87-year-old aunt's Hotmail account, which is primarily used to link to her Amazon account for Kindle book purchases. Unfortunately, I accidentally locked myself out of her Amazon account and they are sending a one-time password to her Hotmail, which is not being recognized as a valid account likely due to its inactivity for emails. I would greatly appreciate it if you could help unlock her Hotmail account. While I understand the option of creating a new email address, I am concerned about the potential loss of around [redacted] books already bought for her Kindle. Thank you, Edel

I updated my phone number a few years back and now I am having trouble accessing my email account [redacted] I have been attempting to regain access for a while, and it's becoming frustrating. I successfully completed the initial verification process, but I mainly used this email for gaming purposes and now need to access it urgently. I believe proving the similarity between my current email and the one I am trying to recover should be sufficient for verification purposes. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Ned

I created an email account years ago for my PlayStation account to receive emails and play online. While playing Fifa, it requested a code sent to my email address, but when I tried to access my email, it stated the password was incorrect. I've attempted to fill out a detailed form for assistance, providing my age, date of birth, past passwords, and other requested information. However, I keep receiving emails saying the information provided is insufficient, even after submitting all the details.

Hello, my son accidentally dropped his iPhone in water and it stopped working. To get a replacement phone, we need to disable "Find My iPhone" on the device. The email associated with the phone is a Hotmail account that he no longer uses, and he cannot remember the password. Despite knowing the email address, we are unable to reset the password through Outlook as we do not have enough information for them to verify and send us a password reset link. Thank you.

Yesterday afternoon, my Hotmail account was hacked, and a message was sent out to all my contacts requesting the purchase of gift cards "for my niece." Several issues arose from this incident. Firstly, my contact list disappeared, affecting my ability to proactively reach out. Is there a way to retrieve this list? Secondly, new emails are bypassing the Inbox and landing in the Conversation History folder. While I can still access them, this is not the expected behavior. Additionally, the timestamps on incoming messages are incorrect. I've decided to close my Hotmail account and transition to Gmail. How do I proceed with this change? Lastly, what steps should I take to prevent such unauthorized access in the future? Despite immediately changing my Hotmail password, the breach had already occurred.