Lyft Customer Service Issues

Dear Community Members, I had some students visiting, and I instructed them to call me for a Lyft ride to my house. Unfortunately, the rides I scheduled on two occasions, 1:00 am and approximately 5:00 am on the same day, did not go as planned. I made sure to select the pick-up and drop-off locations correctly, but both times the rides ended up at my house instead of picking up my guests. When the second driver arrived at my home, I asked him to go to the correct pick-up location, but he advised me to request a new ride. I received a refund for the inconvenience. I am wondering how I can prevent this from happening again in the future. Warm regards, Mike Contact email: [redacted]

I cancelled the ride on 09/25/21 at 6:53 pm using my Mastercard ending in [redacted] for $5.00. When I tried to order a ride, there was an error, and the ride got booked accidentally. The driver, Scott, arrived in 2 minutes. Even though I told him I wasn't ready and it would take about 10 minutes, he assured me he would wait. After 10 minutes, when I went back outside, he had left. Kindly credit the $5.00 back to my Mastercard. Thank you, T. Williams.

Hello, I am concerned about a recent incident involving a Lyft driver who reported inaccurate feedback about me. Yesterday, I took two Lyft rides to and from airports. The first driver claimed I was not wearing my mask, leading to multiple notifications from Lyft stating I had received feedback about not wearing a mask. I want to clarify that I wore my mask the entire time. Both my apartment building and the airport have strict mask policies that I adhere to diligently. As a healthcare worker, I understand the importance of mask-wearing in preventing COVID transmission. Ensuring the accuracy of such feedback is crucial for me as a Lyft rider.

Hi, I wanted to share my experience with a Lyft ride I booked yesterday between 7:07 pm and 7:28 pm. I waited for about 10 to 12 minutes for the ride, but encountered an issue. I contacted the driver, Mohabatpreet, and provided my location near Aroma express in East Liberty Village, which is where the pick-up was supposed to be. At 7:28 pm, I noticed his car passing by, and when I tried to reach him, he didn't respond and canceled the trip. I was disappointed by this unprofessional behavior. I had a lot of grocery bags with me and needed the ride for that reason. Unfortunately, this bad experience has made me reconsider choosing Lyft as my preferred ride-hailing service. I had to resort to Uber to get home, which wasted about 30 minutes of my time due to the cancellation and waiting for another ride. I hope Lyft can address this issue and understand why the ride was canceled after I clearly communicated the pick-up location over the phone. - Sharon

I wanted to address an incident I experienced with Lyft. On September 24 at approximately 8:45 p.m., I hailed a ride from Livingston Mall after work. While tracking the driver's location on the map, I called to provide my exact pick-up spot. However, I noticed he seemed to be circling the area and may have been waiting elsewhere. Despite trying to reach him multiple times, the call kept dropping, and he didn’t answer when I called a third time. I ultimately had to take an Uber. Subsequently, at 9:10 p.m., I received a message from Lyft accusing me of not wearing a mask during the ride, though I never located the driver. I have always followed mask protocols and was surprised by this claim. Now, to request a ride, I must submit a photo of myself wearing a mask, which I find unnecessary given the circumstances. I have been a loyal customer since approximately [redacted] and have never encountered such an issue. While I appreciate your policies, I am considering closing my account if this photo requirement remains. Thank you.

I had a similar experience where riders accused me of not wearing a mask and canceled the ride. Despite providing evidence of my adherence to safety protocols, Lyft threatened to remove me from the platform if it happens again. Even after years of loyal service and stellar ratings, it seems Lyft values their drivers. Frustrated with their response, I have decided to switch to Uber, as they appear to prioritize driver well-being more effectively. Despite my efforts to prove my innocence through recordings and emails, Lyft appears indifferent to the truth. It's disheartening to see my hard work disregarded due to false claims by a couple of passengers. Lyft's management of such situations is disappointing, leading me to feel unappreciated and disenchanted with the company I once valued.

Yesterday afternoon, I attempted to book a Lyft ride from Walmart in Pflugerville using the app on my phone. Unfortunately, I encountered a server problem when trying to request the ride, which resulted in not receiving any notification about a driver or vehicle. After waiting without any response, I contacted my Daughter-in-law to arrange for alternate transportation. Upon arriving home, I belatedly received a notification that a driver was on the way, which I tried to cancel but was unable to, and was still charged for the ride. Subsequently, a driver called me but I explained the situation and advised him to contact Lyft. This morning, I noticed a charge of over one hundred dollars from Lyft on my account without understanding the reason. I kindly request a refund of this amount promptly. Thank you.

I have been attempting for weeks to update my payment method on the app. Despite numerous tries, I keep getting prompted to contact support. After uninstalling and reinstalling multiple times and trying different payment methods like Venmo, credit cards, and debit cards, I am still unable to resolve the issue. Being $[redacted] in lift cash and relying on it for rides while on vacation has become problematic as I now cannot schedule a ride back home. I urgently need to update my payment method to proceed or alternatively, receive a refund or have the gift card removed to sell it. The current situation is incredibly frustrating.

I have been repeatedly asked by Lyft to update my payment information. Despite my attempts to update it, I keep encountering an error that prompts me to contact support. Unfortunately, the support team seems non-existent as the issue remains unresolved. I am unable to use my $[redacted] Lyft cash or remove my payment method due to technical challenges. Moreover, on September 11th, a Lyft driver abruptly left me at a gas station 15 miles away from my destination because I wanted to change it but encountered a phone issue. This unsettling experience adds to the numerous problems I have faced with Lyft.

I inadvertently left my iPhone 11 in my driver's car. I am reaching out using my brother's Lyft account since I can't access mine. This phone is essential for work, and I urgently need it. The account is registered under the number [redacted], with the name Karen Pavon. The male driver was in a black Ford Fusion. I was picked up from Scottsdale Veterinary Clinic on Scottsdale Rd and Thomas and was dropped off at [redacted] E Thomas Rd, [redacted]. While I can't remember my account email, you could try [redacted] or [redacted] Your assistance is greatly appreciated.

I am not familiar with renting cars in Florida. My car was totaled on the 2nd as I was leaving my vacation. I used Lyft as a backup, but the driver did not show up. Another driver offered to take us to Lake City to rent a car, but we couldn't find one there. The driver overcharged my card for a supposed 2-hour drive that actually took 1 hour. Additionally, there was a $20 charge for a ride that never happened. I ended up being charged over $[redacted] and didn't reach my destination. I live in Illinois, my car is totaled, and these incorrect fees are causing me more stress. Please help me resolve this issue.

I have not received payment for a ride I completed on Thursday, October 7, around 2:34 pm. The passenger was Molly, and I picked her and two other passengers up at VPS, taking them to [redacted] Scenic Gulf Drive in Miramar, FL. Upon picking up Molly, I pressed the "ARRIVE" button on the app, but it froze and kept spinning throughout the entire ride. Despite efforts to fix the issue by restarting my phone, the problem persisted. When I pressed arrive again at the drop-off, it initiated a new ride for Molly, causing confusion and resulting in only $3 being paid. I was unjustly accused of false pickup and cancellation. I am requesting payment for the ride I completed as agreed. Please verify these details with Molly at +1 [redacted]. If needed, you can reach me at 1-[redacted]. Thank you, Wayne Miller.

I had a disappointing experience with a Lyft driver yesterday while trying to get to the White Plains Airport. Despite following the usual process for requesting a ride, the driver refused to take us, citing a lack of space for our two bags and not allowing us to use the front seat. He insisted that we should have requested an SUV, even though we had used regular Lyft rides with similar luggage before. After my son arranged for another Lyft to the airport, I was surprised to receive a "health" complaint from Lyft today. I expressed my intention to complain as this encounter was extremely unpleasant. If the driver's "5.0" rating remains unchanged, we may switch to using our Uber account in the future. The unwarranted "health" complaint needs to be addressed as well.

Yesterday, on October 9th, I arranged a Lyft from my son's house at [redacted] S Kensico Drive in Valhalla to White Plains Airport. However, the driver refused to take us due to a lack of space for our two suitcases. He did not allow us to use the trunk or the front seat for our luggage and eventually left without canceling the ride. My son then booked another Lyft for us to the airport. I later received a health complaint from Lyft, which I find unjust as we were prepared to wear masks before entering the car. I am disappointed in the driver's behavior and plan to report this incident. I hope to leave a review for the driver to reflect my negative experience. If the mask issue is not rectified, we will switch to using Uber for our future rides.

I received a notification that my account was deactivated due to complaints about cleanliness from passengers. I would like to contest these complaints. I have never experienced any cleanliness issues in my car, such as trash, dirty floors, or unclean seats. The only time there might be any trash in my car is occasionally after having a meal, where I might have leftovers or takeout trash in the front seat. I always make sure to dispose of this promptly. Sometimes, I may accept a ride before I have a chance to dispose of the trash from my meal without inconveniencing the passenger by making them wait unnecessarily. I would like to dispute the deactivation of my account and request for it to be reinstated. Additionally, I would prefer to speak with a live representative instead of exchanging emails with an automated system.

Regarding Receipt #[redacted][redacted]56, I attempted to tip the driver, Jared, but faced challenges due to your security process. Despite providing my phone number and email address (associated with Lyft), I encountered issues. Lyft asserted that my email address was not linked to my account, prompting me to provide an alternate one. Regrettably, this too was deemed inappropriate. Are there data input errors causing these obstacles? I desired to tip Jared $5, and if you could assist with this, it would be appreciated as your current procedures have been time-consuming. I am considering resorting to cash payments for drivers in the future due to the frustrations encountered with your system. Your system's inconsistencies are exasperating. Regards, D.H.

I am disappointed with the service provided by a Lyft driver who took me off-route three times and made me walk a mile and a half to the airport. Lyft even contacted me during the ride to check if everything was okay due to the driver's behavior. I ended up paying extra for a ride that didn't get me to my destination and was dropped off on the side of the road because the driver was lost. I feel the driver's actions were dangerous and unprofessional. I demand a refund for the additional cost incurred and a formal apology for this unpleasant experience. As a social media influencer with millions of followers, I can easily share my negative experience, but I hope for a positive resolution to avoid any further escalation. I urge Lyft to address this matter promptly.

During my recent trip to Las Vegas with my 2 sisters, we had a mix of experiences with Lyft. While our first 2 rides went smoothly, our 3rd ride with a driver named Sydney was problematic. Sydney called to say he couldn't pick us up directly due to a location issue, and he rerouted us to meet him. Despite our unfamiliarity with the area, Sydney became frustrated, claiming we took too long to find him. He abruptly canceled the ride, showing impatience and disrespect towards us. His attitude was unprofessional and showed a lack of consideration for customer service. Sydney's behavior was disappointing and concerning. I believe Lyft should address such behavior to ensure a positive experience for all passengers. Thank you for listening to my feedback.

On October 13, [redacted], I was picked up at Stockyards Mall and driven to my home at 61 Heintzman St. #[redacted] around 3:15 p.m. During the ride, my cell phone accidentally fell off the buggy in the black Corolla. I have tried reaching out through the website to no avail. The driver's name was possibly Muis or Nuis, and the license plate starts with CKVR. I am offering a reward to retrieve my phone. Please contact me at my new email, [redacted], as I have not been receiving any calls or emails on my cell phone. I will be waiting at home all day tomorrow for the driver's call. You can reach me at [redacted].

I used the Lyft app on my cell phone to request a ride from 50 Stony Hill Dr in Morganville, NJ [redacted] to 18 Route 9 North on 10/16/[redacted]. I was notified that the driver, Juan, would pick me up. Despite explaining my location, the driver went to the wrong address. After waiting an hour for him to arrive, I received a notification that the ride was completed incorrectly from 12 US Hwy 9 to 12 US Hwy 9, billing me $8.30 and charging $8.50 to my credit card (#[redacted][redacted]08). I tried to dispute the charge through the Lyft app but was denied. I request a refund of $8.50 and ask for better driver assignments in the future who can communicate in English.