Light In The Box Customer Service Issues

I returned a parcel containing three dresses to your company several months ago. After a considerable delay, I eventually received a partial refund for the returned items. The supervisor informed me that the parcel was stuck in a postal depot in your country. I had sent the parcel back to you via recorded delivery as a precaution. The supervisor assured me she would handle the retrieval of the parcel, and she refunded a portion of the owed amount. I have now received the three dresses back at my home, but I do not wish to keep them. I am unwilling to incur any further costs to return the parcel unless your company covers the full expenses, as it cost me £24 for the recorded delivery from the UK to China. The Royal Mail charges for this service may have increased since then. Kindly advise on how you would like to proceed with the returned parcel. If I do not receive a response within 30 days, I will dispose of the dresses. Please refrain from sending unsolicited emails for future purchases, as I do not intend to buy from your company or any other from China due to the complications. The company in question is LightintheBox. Thank you. Ivy H.

I recently purchased a smart watch for my son's Christmas gift but we are struggling with the setup as there were no instructions included. Despite inserting a sim card, the call function does not seem to be working. We are looking for an online guide to help us navigate the watch's functions, but unfortunately, the website does not specify the model of the watch. The description of the watch is: Smart Watch 1.44 inch Kids Smartwatch Phone 2G, which includes features like Sleep Tracker, Alarm Clock, Camera, and compatibility with smartphones. I attempted to contact customer service, but was transferred to technical support and left waiting for a response. I would appreciate any assistance as we do not want to return the watch, but need help in getting it to function properly for my son.

I received a garment in size 3X, which actually fit more like a 1X. You promised a credit of $17.99, but I had to spend double that amount to make use of the credit. Eventually, the credit appeared in my rewards/credit section. The total amount due for my order was supposed to be $52.12, which included taxes and shipping. However, when I received an email, the total was listed as $70.11, which is incorrect. This is my final attempt to address this issue before pursuing a dispute with Wells Fargo, as they have advised me to do. I have a copy of my order from your website showing the total as $52.12. Please rectify this or be prepared to deal with Wells Fargo. Thank you, J. Koch.

I was disappointed with the two tops my husband, B. L., ordered from your website. The colors were not as vibrant and there was no beading as shown in the photos. I suspect the pictures were misleading. We plan to return them once we receive a refund. I would have recommended your products to my friends, but now I am hesitant due to this experience. Thank you.

Hello, I placed an order with the reference number [redacted][redacted], but the goods never arrived. I have already mentioned this before, yet now I am receiving a reminder. The items were not delivered to me. I only received a notification that it had been delivered, but nothing ever arrived. Even my neighbors are unaware, as I have asked them. There was no note in the mailbox, nothing. Therefore, please cancel this order. My email is [redacted] I have not received anything. Thank you, Dogan

I received my order on January 6th, and the following day, I contacted them via email to address that the outfit I purchased for my daughter's wedding next month was too small. Even though I requested a different size, I was informed that it was non-returnable. After reviewing the return policy, I found that I was within my rights to return the item. I sought advice from Citizens Advice, which referred me to a local contact in Singapore, where the item came from. My daughter reached out to them, provided all necessary paperwork as requested, but it has been two weeks since then, and we have not received any updates. As time is crucial with the wedding approaching, I might need to seek legal counsel on this matter. Being a pensioner in my seventies, I cannot afford to lose £[redacted]. If I am unable to exchange the outfit, finding another suitable dress for my daughter's wedding becomes challenging. I am deeply disappointed by the way Lightinthebox has handled this situation.

I received my order today after a long wait. I am disappointed with it. I ordered white overalls with blue butterflies that appeared different in the pictures. I measured myself for size, but the overalls are poor quality and too small. Instead of the shoes I ordered, I received two identical pairs of overalls. I was expecting lace-up strappy black sandals in size 38 as well as green Bohemia Beach flat slides in the same size. I am frustrated and intend to share my experience on social media and review platforms. I was attracted to your unique clothing and shoe selection, but this has been a major letdown. I hope to receive a prompt response as I am dissatisfied with this transaction. - AA

I recently ordered a white jumpsuit and a black leather-look long coat. I received an email about the jumpsuit being delayed, which is not convenient as I need it for a funeral. However, the black coat hasn't been mentioned at all. They charged me £72.37 for it, but now they say it's out of stock. I'm very frustrated with this website - the information is unreliable. The quality of the clothes is poor, and I will be returning them. It's disappointing to see items listed as available when they are not. Additionally, I see the coat and size I ordered are still on the website, so I don't understand why they claim it's out of stock. They also charged me twice for the coat, and I expect to receive it promptly.

I placed an order at the beginning of February and received most of the items, but a black and red shirt was missing. I was informed of a delay, so I waited, but I have since deleted those messages and the shirt hasn't arrived yet. My contact information is as follows: Heiko VanNuffel Am Fuchsberg 2a [redacted] Neuss [redacted]69 Email: [redacted] Please check again or reimburse me for the shirt via PayPal. Regards, Heiko VanNuffel

I noticed a charge on my MasterCard debit account from Light In The Box for two shirts totaling $65.06 on February 28th. I have paid for the purchase and provided the shipping and billing addresses. However, I have not received any confirmation or tracking information via email at [redacted] My bank statement confirms the payment. I would appreciate it if you could resolve this issue promptly and provide me with shipping and tracking details for my order. Please acknowledge this message as soon as possible. Thank you for your attention to this matter.

I am seeking a refund for my purchase, however, I am unable to find a way to contact the company through their website. The product photos on their site are blurry and highly misleading. The fabric appeared luxurious, durable, and thick in the pictures, but upon receiving the item, it was disappointingly thin with loose threads throughout. The quality was so poor that it seemed like it would easily fall apart, and it even arrived with damage and holes in the belt wrap. The lack of fabric material information in the description was also a letdown, as I always check for this detail. In conclusion, this item was poorly constructed with subpar materials, pre-existing damage, and did not resemble the photos provided on the website.

Hello, I have reached out to LIGHTINTHEBOX multiple times regarding my concern. My ticket number is [redacted]6. A $[redacted].00 package of mine was held at customs while I was out of the country for 6 weeks. The delivery company attempted to reach me, but upon hearing about my extended absence, they returned the parcel. I never even received the shipment, yet it was sent back. How can I obtain a refund under these circumstances? Despite numerous chat attempts, I have not received a clear response to this question. Your assistance in resolving this matter is greatly appreciated. Thank you.

I need assistance regarding a purchase I made with Light in the Box a couple of weeks ago. I paid with my MasterCard debit account, but I have not received a tracking number as promised. I have been unable to make progress through various contact channels and am frustrated with the lack of information. My email address associated with the order is [redacted] I am seeking a direct contact to resolve this matter instead of the current back-and-forth process.

Hello Lightinthebox, I am interested in purchasing the SBART Men's Shorty Wetsuit 3mm SCR Neoprene Diving Suit listed at USD $69.99 on your website. However, when I attempt to buy it, the price displayed fluctuates between USD $90.99 and occasionally USD $71.49. I am unable to add the wetsuit at the advertised price of USD $69.99 to my cart. I plan to have it shipped to a D-[redacted] Hamburg address and would like to pay using PayPal. Thank you for your attention. Best, C.W. [redacted]

Hello! I'm interested in purchasing a men's shirt with African motifs in Khaki. The shirt is labeled as Homme Chemise Floral Rétro Vintage Coloré Col rabattu Violet Rose Claire Jaune Vin Kaki Soirée Vacances manche longue Imprimer Vêtement Tenue basique Rétro Vintage Design Style Ethnique #[redacted]. The individual has a chest circumference of [redacted] cm but needs longer sleeves. Should I order XL2 or XL3? I'm based in France, so it's not convenient to exchange items. Thank you for your assistance. - Maria L.

I ordered four tops under the name Tracy Betwy, but it should be listed under Tracy Berwick. The address is correct, and the email is incorrect; it should be [redacted] instead of Tracy Betwy @hotmail.com. The mobile number remains the same. I would appreciate it if the company could correct the email to [redacted] and send me an email confirmation. I want to track the four tops I purchased. Thank you.

Dear Sir or Madam, Today, on 09.11.[redacted], I visited DHL to send a package to China using the address provided by you. I was informed that due to an import ban, parcels cannot be sent to China until further notice. I now require an extension of the deadline and a new address to which I can send the return shipment, preferably in Germany or a country where it can be delivered. I kindly request a prompt response as I have been trying to return the goods since 29.10.[redacted]! Best regards, Andreas Georgiadis

I am having difficulty getting in touch with LightInTheBox regarding an issue with shoes that I ordered. The shoes I received are two inches too small, even though I based the size on their chart. I paid $53.99 for them. Contacting their customer service for a correction has been challenging. Despite being a repeat customer, reaching them has become a struggle. The chat feature cuts off while I am typing, making it hard to communicate. My order number is [redacted], and I tried to contact their corporate office via email, but encountered another issue. Their customer service policy seems nonexistent, and their lack of concern is evident through their structure. Despite being listed on the NY Stock Exchange, their customer service is lacking. I feel frustrated and believe they may not truly care about their customers. I appreciate your attention to this matter. Thank you.

I have requested information on five items that I wish to return due to the inconsistent sizing of your products. Why do all sizes appear to be the same? Large is no different from XX-Large, resulting in four items of clothing being too small! Your returns policy is inadequate, and you are in breach of the UK Sale of Goods Act. I refuse to pay outrageous return charges to Hong Kong! Instead, I will keep the items and donate them to a children's charity. One item, labeled as Large, will not fit a 12 year old. Please refund the money to my payment card promptly. If I receive no response, I will share my experience on Facebook and stop using your website. Your website lacks email or phone contacts, which seems like a deliberate attempt to discourage returns. I look forward to your reply. - James P., UK.

This is my third complaint regarding order [redacted][redacted], which included two button-down shirts, 1 men's winter coat overcoat trench, 2 trousers, and 1 small graphic print t-shirt. Despite ordering XL shirts, the received shirts were small and the trousers' waist was too large. The package was returned on January 25, [redacted]. After trying to return it to Baylink Shipping, they claimed the address didn't exist. I am seeking a refund as the clothes do not fit me. I have already expressed my desire for a refund in previous emails. I am frustrated with the situation and want to know why LITB is not cooperating. I have already covered the postage expenses. Please provide guidance on where I should resend the goods for a refund. Your prompt resolution is appreciated.