Instagram Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Instagram customer service, archive #2. It includes a selection of 20 issue(s) reported February 1, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am encountering a problem with my Instagram account. Initially, I forgot my password, so I attempted to reset it. Once I regained access to my Instagram account, I noticed an issue while trying to like my own post. A message prompted me to check my points. Upon following the instructions, I was asked to verify my account using my phone number. After entering my phone number and receiving a verification code, I encountered an error message stating that a field was required when I tried to submit the code. I am seeking assistance to understand why this error is occurring in my Instagram account. Username: swapneel6280 Email: [redacted]
Reported by GetHuman-swapneel on Monday, February 1, 2016 6:14 PM
I manage this account where I share content about my interests, specifically focusing on the popular game "Clash of Clans." I typically post interesting game-related pictures and links to cool videos on platforms like YouTube and Kamcord. Unfortunately, the account was recently banned, and I reached out to Instagram with specific questions regarding the ban, such as its duration and the reason behind it. Despite sending verification details, I am yet to receive a response. The account's purpose is straightforward - sharing content related to the game we love. We engage with followers positively, focusing on our thriving presence on YouTube and Kamcord. We have a supportive community, evident from the likes, comments, and messages we receive. It's crucial for me to understand the ban situation promptly given the account's popularity and positive engagement.
Reported by GetHuman-nathanjj on Tuesday, February 2, 2016 10:37 PM
I created this account to share things I love, mainly related to the game "Clash of Clans." I enjoy posting interesting pictures and links to cool videos about the game on platforms such as YouTube and Kamcord. Unfortunately, my account was recently banned by Instagram. I reached out to Instagram via email to inquire about the ban, including questions about its duration and reasons behind it. Despite providing verification information, I have not received a response as of yet. My account is straightforward - we share content we are passionate about. We primarily engage with followers of the Clash of Clans page and receive positive feedback through likes, comments, and direct messages. Our account is popular within the community on YouTube and Kamcord. I am eager to resolve this issue and understand why the ban occurred promptly.
Reported by GetHuman-nathanjj on Tuesday, February 2, 2016 11:03 PM
I am looking to update my current account name from Sypiratez to "trainingwithsy." I had previously used "trainingwithsy" as a username but deleted that account. Now when attempting to switch my main account to "trainingwithsy," I receive a message stating that the username is taken. As a personal trainer using this name for my business, it is crucial for consistency across Instagram and Facebook. Your assistance in retrieving this particular username would be highly appreciated. Thank you.
Reported by GetHuman-anothaas on Wednesday, February 3, 2016 2:57 PM
My Instagram logged me out unexpectedly, asking for security measures. I entered a random email at that time, thinking it would not affect me. Unfortunately, I never connected it to Facebook or my phone number. I have diligently built up my account to 6k followers, even having screenshots since I had just 2k. I am desperate to regain access and have been locked out for a week now. Despite my efforts to seek help on various websites, I have not found a solution. I would appreciate assistance in adding my phone number or changing my email. I have tried contacting support but have not received a response.
Reported by GetHuman-alexmayh on Wednesday, February 3, 2016 9:59 PM
My account got deactivated by Instagram for allegedly pretending to be someone else, which I haven't done. I provided my ID as requested but have not received a response yet. I hope Instagram can review this quickly and reinstate my account. I really don't want to create a new account. I'm eager to hear back from Instagram soon.
Reported by GetHuman-brookewa on Saturday, February 6, 2016 7:17 PM
A few weeks ago, I deactivated my Instagram account, and now I'm having trouble reactivating it. I attempted to create a new account, but it says the email address is already in use. When I tried to reset the password, it couldn't find my email address. I've contacted both the Instagram Help Desk and the Facebook Help Desk several times, but I haven't received a response. I would appreciate any help in recovering my old Instagram account.
Reported by GetHuman-annaqn on Thursday, February 11, 2016 8:42 PM
Hello, I received a message on my email address, [redacted], informing me of suspicious activity and advising me to change my password. My username is bookbuster. It seems someone has changed the email associated with my account from its original one, [redacted] I am a book blogger with over [redacted] followers, so this breach is concerning. My account has been deactivated, causing me substantial loss. I strictly adhere to all rules and guidelines and am willing to cooperate with any verifications needed to restore my account. I have reached out to your team multiple times via email with no response. Please assist me in recovering my account as my blog is essential to me. Thank you, Bookbuster.
Reported by GetHuman-bookbust on Friday, February 26, 2016 9:47 AM
Hello. I am struggling to get appropriate help from Instagram regarding my stolen account. In early February, my account was compromised. While Instagram initiated a reset, I am facing ongoing technical challenges. My data remains with the thief, and my email address is inaccessible. I have attempted to reach out through their help page, Facebook, and Twitter without success. Any advice would be appreciated.
Reported by GetHuman-greyloch on Saturday, February 27, 2016 6:42 AM
One day while chatting with a friend on Instagram, I suddenly got signed out due to my account being locked. I was instructed to change my password, but I can't remember which email I used to sign up. If needed, I can provide proof that the account is mine; my original password was "catdog12." This account holds sentimental value to me as I've connected with great people and even received recognition from idols like Seth Rollins and other wrestlers. I would appreciate any assistance in recovering my account.
Reported by GetHuman3988 on Saturday, February 27, 2016 8:51 PM
There was a dispute with a girl involving a photo. She blocked me, which is understandable. However, she persists in making fake profiles with my photo and name. The first time she did this, the profile was promptly removed after my report. Now, despite multiple reports from me and my friends, her latest fake profile is still up. She even messaged me to say she will keep creating these profiles. This situation is becoming quite frustrating. She goes by @katdegreat2, while I am @katdegreat.
Reported by GetHuman-kandicem on Tuesday, March 1, 2016 2:36 PM
On February 28th, I visited my Instagram profile. When I tried to like a picture, I received a notification stating "Link not allowed" due to an issue with the link in my bio. Even after trying to remove the link, I continued to receive the same notification. Subsequently, I lost the ability to like, comment, and post pictures with captions. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-giovonni on Wednesday, March 2, 2016 12:15 AM
My friend and I recently began sharing an account. Unexpectedly, we were logged out with a notification stating, "You've been logged out of your account. The account owner may have changed the password." Despite no password changes, we both attempted to log in but received another message stating, "To secure your account, we have reset your password. Please tap Forgot Password below and follow the instructions to access your account." After doing so and linking my number to Instagram, when trying to send a password reset, an error message popped up saying, "Sorry, we did not find a phone number connected to an account," even though we had connected my number. We are at a loss about what steps to take next.
Reported by GetHuman4519 on Friday, March 4, 2016 7:59 PM
I am devastated to report that my Instagram account has been hacked. The perpetrator changed the email associated with it, leaving me unable to access my account. Despite numerous attempts to guess the new email and password, I have been unsuccessful. I reached out to Instagram support for assistance, but they were unable to help due to my lack of account access. It's disheartening to accept that I might not be able to recover it. If anyone has any suggestions or solutions, please let me know. You can reach me at [redacted]
Reported by GetHuman-comatose on Sunday, March 6, 2016 11:58 PM
Earlier today, while using my Instagram account @lara.giveaway.spam, I suddenly got logged out. When I tried to log back in, it prompted me to reset my password for security reasons. However, instead of resetting the password for @lara.giveaway.spam, it directed me to reset the password for my other account, @larashafi_spam. I have attempted to resolve this issue multiple times without success. The email I used for the account is [redacted], but it seems like it may have been removed as it was already linked to my other account, @larashafi_9.
Reported by GetHuman-larashaf on Sunday, March 20, 2016 3:04 PM
Earlier today, I was on my Instagram account, @LaraGiveawaySpam. Everything was going well until I was unexpectedly logged out. Upon trying to log back in, I was informed that my password had been changed for security reasons. When attempting to reset the password, the process redirected me to reset the password for my other account, @LaraShafiSpam, instead of @LaraGiveawaySpam. I have tried multiple times to resolve this issue with no success. The email I used for the account is [redacted], but I suspect it was removed because it was linked to my other account, @LaraShafi9.
Reported by GetHuman-larashaf on Sunday, March 20, 2016 8:59 PM
Over the weekend, a girl got into a disagreement with one of my friends. She then targeted us on Instagram and had her followers report our accounts. When I woke up on Sunday, my account was disabled, citing bullying and harassment. Despite not engaging with her on Instagram, my profile was still taken down. I have been attempting to reach Instagram for almost a week. I've submitted multiple appeals, reached out through the help center, filled out a report, completed a hacked form, and called, leaving a voicemail. I am yet to receive any response and feel extremely frustrated as I believe I did not breach any terms.
Reported by GetHuman-bbwsaffr on Saturday, March 26, 2016 5:39 AM
I have been struggling to resolve an issue with my account login. It prompted me to verify my account, and despite trying multiple times with new codes from different emails, I was unsuccessful. In a last resort attempt, I selected "remove email from account," but now I am unable to receive verification codes. My account holds significant importance to me, and I am willing to provide any necessary information to prove my ownership. It is worth mentioning that my account is not linked to Facebook, but I am hopeful that there is a solution to regain access. I am eager to re-associate my email with my account. Warm regards, S.
Reported by GetHuman-sjpeace on Tuesday, March 29, 2016 1:27 PM
I need to confirm my identity to access my Instagram account. However, I can no longer reach the email associated with it to receive the verification code. I attempted to recover the email through Gmail but was unsuccessful. Is there an alternative method to verify my account? Can the email linked to my Instagram be changed to my current one without logging in? Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-rubiopm on Tuesday, March 29, 2016 3:44 PM
My account was disabled because Instagram claimed I was not a real person. I have sent numerous emails over the past three days but have not received any response. A week earlier, a similar issue happened, and after a day, Instagram sent me an email requesting a photo with a code for verification. My account was reinstated then, but this time I have not heard anything back. My Instagram account @officialmalicemcmunn had over 60k followers, and I have never purchased followers or posted any content that goes against the guidelines.
Reported by GetHuman-privatem on Wednesday, March 30, 2016 9:22 PM

Help me with my Instagram issue

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