HP Customer Service Issues

About a month ago, I reached out to HP regarding printing issues. They determined I needed a new printer and sent one for free. Due to travel, I couldn't confirm a delivery date. Upon return, I found the new printer had arrived. To dispose of the old printer with sensitive data, I tried following instructions without success due to having an HP Office Pro [redacted]. Looking to connect with a live person from HP, please contact me at my home phone 1-[redacted]. Thank you for your prompt assistance. For any record-keeping purposes, the details are: Julia R. Gross, [redacted] Greenbay Drive, San Antonio, TX [redacted].

To resolve the issue with your HP printer not recognizing non-HP ink cartridges after a recent driver update, you can search for a YouTube video titled "HP Print Cartridge(s) Missing or Not Detected Fix" by ProfessorInk2006. The video has [redacted],[redacted] views and was posted on 10 Feb [redacted]. You mentioned facing difficulties after installing a new driver as additional HP printer software was included causing your previous ink cartridges to no longer be recognized. Even new cartridges purchased from Office World are not being detected. You found an article in a popular UK magazine, WHICH, discussing how HP updates lock the printers to only use their official ink cartridges which are costly. You wish to roll back the recent updates to use non-HP cartridges bought from other reputable stores at a lower price. Despite managing to perform an alignment page to troubleshoot initially, now you are unable to print at all. Your frustration is evident towards corporations employing tactics to increase profits at the expense of consumers. Your request for assistance is made with a plea for help.

I own a 2 1/2-year-old HP Envy [redacted], and recently the screen started popping out at the corner. After several attempts to pop it back in, the corner eventually cracked. I have researched online and discovered that this is a common issue with this model. Despite spending $[redacted] on the laptop, HP customer service was not very helpful, claiming they have improved their laptops now. They offered a costly repair option that would take 2 weeks, which is not feasible for me as I work from home. I am interested in getting the entire back of the computer (screen assembly) replaced or alternatively, a discount on a new HP laptop.

I purchased an HP laptop with a 3-year warranty that covers the battery. Recently, I received an alert about a weakened battery, prompting me to contact an HP-certified service center in Israel. The service center requires me to travel four hours round trip just for a battery replacement, despite previously promising to ship a new battery. After several failed attempts to resolve the issue, including proposing to pick up the battery for self-replacement, the service center refused to accommodate my requests. I find it unreasonable to leave my laptop for an unknown number of days due to data privacy concerns. I have been disappointed by the lack of assistance and communication from HP, especially after my prior satisfaction with their product. I hope HP can improve its customer service standards and address this matter promptly. Thank you, Silvio Vitenstein.

I recently purchased a new HP ProBook laptop for my business, and I've only used it twice in the last two weeks. Today, when I tried to use it, it was completely frozen and unresponsive. I am in the process of returning it through Amazon but I have some concerns about its functionality that I'd like to address before considering returning it. I prefer speaking to a person rather than automated services. I am also looking into the warranty details for this product. It's frustrating not being able to easily reach customer service and get assistance, especially when dealing with technical issues. I'm based in Boston, Massachusetts, and would appreciate a call at [redacted]. This is my first experience with an HP product as I have previously used Dell and Toshiba, and I'm disappointed with the performance so far.

Last week, my laptop suddenly turned off, and I have been unable to power it back on. After visiting the HP service center, they informed me that there is an issue with the motherboard and quoted a repair cost of [redacted]. I am not satisfied with this and feel that they may be overcharging me. I suspect the problem may be related to the BIOS or power button. How should I proceed in lodging a complaint against the HP service center for their pricing and service? On another note, I have a different laptop experiencing wifi issues. Despite having the wifi driver installed, the problem persists. I went back to the HP service center, where they charged me [redacted] for a wifi card, while I found the same card online for a maximum of [redacted]. What steps should I take regarding this situation?

On the 8th of October [redacted], I sent my laptop in for warranty repair because it was made in the UAE. I had previously asked on the phone if they could replace it with a UK keyboard. After a few days, I checked the status online, and it said it would be ready by the 8th of November. I called to confirm and requested the UK part. However, I was told they would get back to me. Despite being informed that the technology center would update us on Monday, I did not receive any response. I had to call every day for information, but nothing was provided. After a week, I was told there was no estimated date, and a month later, when I complained, the department did not reach out to me. Now they are saying the estimated date is the 17th of December [redacted], which is not satisfactory to me, as I have proof that it should have been ready by the 8th of November. I have been without my laptop for a week now, and when I inquired, a representative mentioned that my information had been wiped out. I am frustrated and anxious because the information I am receiving is incomplete.

I purchased an H P desktop computer from Walmart in December [redacted] and picked it up on December 21, [redacted]. I have the email confirmation with the computer's description from Walmart. When I finally turned it on after four months, it made a loud rattling and humming noise, which my Pavillion 23 does not have. I previously contacted support and spoke with a person with a foreign accent who was difficult to understand. He suggested some troubleshooting steps, but as I am not very computer savvy and had trouble following his instructions, I postponed further action. The computer has not been used due to the noise, and I am concerned as the one-year warranty is expiring soon. I believe the rattling noise is from the fan hitting inside and may require repair at a shop. Could you please advise me on where to send the computer for repairs or if a replacement is possible? It is an H.P. all-in-one PC 21.5 with an Intel Pentium Silver processor.

Hello, I am currently experiencing an issue with my Surface 3 computer and HP Envy Photo [redacted] printer. After a recent Windows update on 11/29/19, the printer is displaying a "Driver is unavailable" message when trying to print from my Word document. Despite attempting various troubleshooting steps, including uninstalling and reinstalling the printer, the issue persists. At present, I have disconnected and powered off the printer. I can confirm that both the printer and computer are functioning, as well as the internet connection. However, the wireless printing capability is hindered due to the driver issue. Though I previously resolved a similar problem by updating my computer after uninstalling the printer, this time the issue persists. Any assistance in rectifying this driver-related printing problem would be greatly appreciated. Thank you, Helen.

I encountered an error code when trying to set up my new [redacted] series printer. Following the instructions, I called a California phone number provided, which turned out to connect me with a hacker posing as my Spectrum Internet service provider. The individual attempted to extract personal info from me and insisted on payment for helping set up the printer, claiming it was necessary for it to work. I refused and upon contacting Spectrum directly, confirmed it was indeed a scam. I managed to successfully set up the printer independently, bypassing the phone number provided in the packaging. This experience highlights the importance of staying vigilant against fraudulent attempts to gain access to personal information through unauthorized channels using seemingly legitimate phone numbers.

I own an HP Deskjet [redacted] J510 all-in-one printer. I purchased two new #61 cartridges (1 black, 1 color) but encountered an issue when trying to install the black one. The screen displayed "INCOMPATIBLE WITH THIS COMPUTER." The store refused to exchange the cartridges. I attempted various solutions to fix the incompatible cartridges, but none worked. Now, I am left with a combination of cartridges, no refund, and no alternative cartridges, resulting in a loss of nearly $45.00. - Ms. Starko

I purchased a laptop from the HP website, but I received an email saying my order was declined. I verified with my bank that there are no issues with my credit card. The email instructed me to call a specific number if I believe the decline was a mistake, but all the numbers provided are not working. I even tried emailing them with the same outcome. Can anyone assist me with this issue?

I recently opened my HP Pavilion dv6 notebook PC to clean the fan due to excessive noise and overheating issues. However, despite not finding significant dust, I inadvertently damaged the power strip during the cleaning process. Now, when I connect the laptop to the power source, the power light briefly turns on after a minute, then goes off, and the screen remains black. I am seeking alternative ways to power on my laptop. Any assistance would be greatly appreciated.

I'm having trouble accessing my new laptop. Despite using the correct password I set up, it keeps showing "incorrect password." Additionally, my security question answers are being rejected, even though they are correct. I really need to use my laptop, and I'm unsure if this issue is due to something I did or for security purposes. Any assistance would be greatly appreciated. Thank you.

Hello, I recently purchased an "HP Stream 11 ak0002na." I am trying to connect my phone to the laptop using the USB ports on the side. Although the phone charges with the cable, the laptop does not recognize the USB connection for data transfer. Should I enable the USB ports on the laptop to resolve this issue since I have recently started using the laptop? Thank you, Josh.

I would like HP to cancel order number H[redacted]9. This order was placed yesterday, following an email I received about the cancellation of order H[redacted]78 at 10:05 PM from HP. After a closer look at my emails this morning, I noticed that the cancellation only applied to the mouse in the order, not the computer itself. I contacted two HP customer support representatives today to rectify this. The first representative, Harlene, suggested canceling the entire first order and made notes of our discussion, advising me to wait on the line for the order cancellation department. However, upon being transferred, the new representative was unaware of my conversation with Harlene. She seemed unwilling to accommodate my request and instead suggested I could return the second computer within 30 days if I didn't want it. It seems unnecessarily complicated; I would prefer a straightforward cancellation of one of the orders now.

I've owned my HP Notebook - 15-ac070tx for several years now, and it seems my warranty has expired. Unfortunately, the frame of my screen has cracked in one corner and one of the hinges is broken, impacting the laptop's functionality. I'm unable to afford a new laptop at the moment. Additionally, my laptop is running slowly. Could I receive guidance on performing a factory reset with Windows 10 installed?

My Deskjet printer's quality deteriorated rapidly, and after replacing the initial black ink cartridge, it now prints very slowly, taking minutes per page as though it's printing in photo quality. I've tried unplugging and reconnecting cables, restarting both the printer and computer, reinstalling drivers, running diagnostics repeatedly over the last three days, but nothing has resolved the issue. Test pages print correctly, swiftly, and crisply, but any standard print job takes around four minutes per page.

Dear Customer Support, I am in need of assistance regarding my HP laptop, purchased in October [redacted], whose disk drive has recently failed. I require the license I bought and the necessary software to replace the disk drive. I also want to mention that I bought a new battery a few months back, and there might be records of my previous call for that. The Product Code for my laptop is 2PE18UA#ABA, which I purchased from QVC. The model is HP 15-bs021cy running Windows 10. Your help in this matter is greatly appreciated. Thank you, Nancy H.

I am attempting to print a set of three-page address labels using my HP Envy [redacted]. I selected the correct label type, which is Avery Label code L7160. On my laptop screen, the layout appears correct with 21 labels, 3 columns, and 7 lines. The Word document for the labels is set to A4 with 'narrow margins' to accommodate all labels per sheet. However, upon printing, each address is printing too close to the one above it, causing the addresses on the lower half of each page to gradually rise up into the label above.