Groupon Customer Service Issues

I believe I encountered a discriminatory situation during a recent cleaning service appointment for my couch and carpet. I paid the advertised price of $[redacted].00 for a couch cleaning and up to [redacted] square feet of carpet cleaning, but the service provider insisted on additional charges "per section" for the couch and also for the carpets, which were only [redacted].5 square feet in total. The service provider abruptly refused to proceed with the cleaning, claiming extra charges due to the couch shape. The interaction became confrontational, with no room for discussion on the pricing discrepancy. I felt the additional charges were unreasonable and the service provider's behavior unwarranted.

I was charged £15 for Odeon tickets without receiving anything. The transaction was a mistake, and after being advised by a colleague that it was processed as a refund, I realized I couldn't make another purchase within the deal limit. I have screenshots as proof. Despite not wanting to proceed with the payment, it went through, and now my bank shows it as pending. I've contacted my bank, but I still want my money returned. The initial £9 has been refunded, and I expect the same for the £15. Thank you.

Order Number: [redacted]41 Date of Purchase: Saturday, August 7, [redacted] Expiration Date: Tuesday, August 31, [redacted] Quantity: 1 (Payment made to Groupon) I bought the item mentioned above but am unable to activate it. I have been in contact with the supplier, Binary Distribution Ltd., who has agreed to provide a refund (I have their confirmation in an email they instructed me to share with you). They mentioned I need to reach out to you to process the refund. I can forward our email exchange to you. I would greatly appreciate a prompt refund, as I will need to purchase the item from elsewhere now. Looking forward to your response. Thank you. Best regards, Anne

Hello. I attempted to redeem my Groupon for a fishing trip. Upon contacting the number provided on the Groupon page, their recorded message indicated that the Groupon was valid until August 17th. I followed the instructions given, leaving my information, preferred date, and Voucher number to secure my tickets through their system. Subsequently, I obtained a different number to reach the captain for booking confirmation. However, the captain informed me that there were no available slots for Groupon until September. I felt frustrated because the Groupon usage date had been altered without clear notification on the Groupon page prior to my purchase. Unfortunately, I cannot cancel my recent purchase made on the 10th as I had already viewed the Voucher to provide the Voucher number. This issue lacks transparency and clarity on their part. I would appreciate any assistance with this matter. Thank you in advance.

I recently purchased a lash serum for $37, but an order was placed for over $[redacted] for something I didn't buy about half an hour ago. This has happened before, and previous orders were charged incorrectly. I am still waiting for a refund that should have been processed over 10 days ago. This unauthorized charge has left me in financial distress as I am currently unemployed. If I don't receive a prompt response, I will have to escalate the situation.

Dear Sir or Madam, as long-standing customers, we kindly request the cancellation of the following voucher due to the ongoing health risks related to the current pandemic situation: a&o Hostels & Hotels Germany Special: 1-3 Nights for Two in DBL (2 Kids free) with/without breakfast in one of 17 a&o Hotels to choose from - 2 nights/2 persons and up to 2 children in a double or family room in one of 17 a&o Hotels Purchased on May 24, [redacted] Order Number [redacted]85 Due to COVID-19 concerns, we do not feel safe to redeem the voucher and request your understanding for a compassionate cancellation of the order. We would appreciate it if you could accommodate our request. Kind regards, Jan S.

I purchased a voucher for afternoon tea and spa for two at Mercure Holland House Hotel on Newport Road in Cardiff in November [redacted]. Due to the COVID-19 lockdown in March [redacted], we were unable to use the voucher. I have not received any communication from Groupon regarding extending the voucher. When I contacted Mercure, they advised me to have the voucher extended and book the experience through Groupon. I have the order number 1[redacted]09-[redacted]. Can you assist us in resolving this matter so we can finally use the voucher we bought? Thank you for your help.

My name is Frieda Van Loo. I'm currently renovating my kitchen and had made reservations at two different restaurants, but encountered issues with both. Regarding reservation "Nanou's" with voucher # [redacted]51, I intended to visit this week but was informed I could only reserve after the 24th. I'm seeking a refund to make alternative arrangements. Concerning reservation "Les Marmites du Monde" with voucher # [redacted]69, I attempted to book a table but was informed by the staff member that they no longer collaborate with Groupon and refused to honor the booking. I was advised to seek a refund. Despite this, the restaurant still appears listed for booking. Therefore, I am requesting a refund for this reservation as well. Best regards, Frieda Van Loo

I recently received a mattress ordered from Groupon, but upon opening it on 5th August, it was not what I expected. I immediately requested a refund and pickup. Despite providing dates for collection as requested, I have not received any further instructions. My dispute with PayPal was declined as they deemed the mattress to be "materially similar." I believe my rights have been overlooked, as Groupon and PayPal seem to be delaying the refund process. I have sent evidence of my efforts and misinformation from Groupon to PayPal. I am currently sleeping on the floor due to a back injury, hoping for a resolution. It has been 11 days, and any assistance on this matter would be greatly appreciated.

I purchased a gift voucher for my sister, but she is having trouble booking a massage with it. Groupon told her that I need to contact them, but I was away. Now that I'm back, I'm hoping to resolve this issue. Here is a record of our conversation: --- Hello, I recently bought a gift voucher for my sister for a massage, but she's having difficulty booking the session before the voucher expires. Every time she tries, there is no availability shown on the calendar of the beauty company. I understand the security reasons for not disclosing details to me as the purchaser. My sister will contact you directly, so I hope we can resolve this matter promptly. Thank you for your assistance. - Bharti

I recently tried to purchase two 3-day parking passes at Atlanta Airport for two upcoming trips. On the first trip last weekend, from Friday to Sunday, I arrived at Elite Parking at noon for my 3 PM flight, only to find out they had no available spots and did not seem to appreciate the Groupon discount. I had to park at "The Parking Spot" for $42.00 for just 2.5 days, almost causing me to miss my flight. I believed I was booking with "Peachy Parking" and now request a full refund. As a frequent flyer and attorney, this parking experience was the most disappointing I have faced in years. Please reimburse the amount I paid through Groupon for parking on August 13th to 15th and August 27th to 29th. - Winsome C., Attorney.

I purchased a Valvoline instant oil change voucher while in Longview, TX on August 17, [redacted]. Today, August 18, [redacted], I relocated to Rowlette, TX, but there are no Valvoline locations nearby that will honor the voucher. I exchanged it for Groupon bucks and attempted to purchase a different oil change voucher for a local place. However, the status is showing as pending, and I am uncertain about how and when I can use it. I urgently need an oil change and this situation is frustrating. If I had known about this delay, I would have made alternative arrangements. Now, I am left worrying about how to pay for the service as I used up all my funds on your app. I would prefer a phone call as reaching out via email is inconvenient. Thank you.

I received a wedding gift for a stay at Crazy Bear Beaconsfield with a Groupon code GABS3PAUG865AYE. When attempting to book a Friday, I was told it must be done within 24 hours due to limited gift voucher availability for that day even though rooms were shown as free online. This policy wasn't disclosed in the fine print causing frustration. I inquired about booking if the room was available after 3pm for a 4pm check-in but was denied. This unpredictability and rigid policy is disheartening. I request a full refund due to the unforeseen restrictions and lack of transparency. The booking terms need to align with the hotel's policies. Looking forward to your prompt assistance. Best regards, T.K.

I am experiencing a serious issue with Professional Stylist Forum, the vendor from whom I purchased three Groupons. I am seeking a complete refund to the credit card I used for this transaction. Today, on August 19th, my appointment was cancelled by Professional Stylist Forum. However, they were unable to reschedule promptly. Upon explaining that I possessed three Groupons set to expire in January [redacted], I was informed that these vouchers were for new clients only, contradicting the information I had read prior to purchase. I encountered rudeness from Terry, the receptionist, during this interaction. The promotional details clearly stated that the Groupons had to be used by the same individual, without any mention of restrictions for existing clients. I am sharing excerpts from the purchase information. I am not interested in receiving a Groupon voucher; I am adamant about getting a full refund of $[redacted].20 back to my credit card.

I placed an order on 18/08 and realized that I couldn't use my £20.89 Groupon refund for my recent order and accidentally placed the order twice. I promptly contacted Groupon and am now waiting for my refund. I received an email yesterday from an agent asking if I wanted a replacement or refund, to which I replied I wanted a refund. Since then, my emails have been ignored. I'm requesting my refund for order #1[redacted]60-[redacted] totaling £47.94 and a £20.98 refund from a previous faulty order where items were missing and converted to Groupon Bucks. I would like all refunds to be processed back to my debit card. I apologize for not being able to upload proof of purchase and Groupon Bucks credit. Deriree W. 13 Marunden Green SL22DU

My spouse and I bought a Groupon for the Pictured Rock Adventures kayaking tour for two at $[redacted]. We traveled to Munising and stayed at a hotel to use our Groupon. Upon reaching Tanglewood Inn as instructed, we discovered that the owner of Pictured Rock Adventures had lost his license and wasn't running the kayak tour. He assured us he refunded the $[redacted], and now I'm seeking a refund from Groupon. Please remove this offer from your site to prevent others from being deceived. -Angela S. [redacted]

I purchased an order on 10/14/[redacted] for a voucher for a "3 Hour Cocktail Workshop + Tasting for 1-2 People at the Adventure Restaurant Wilde Matilde (Save Up to 77%) - For 2 People: 3 Hour Cocktail Workshop including Tasting" with the order number [redacted]21. The voucher is set to expire on 08/31/[redacted], and due to the workshop only being available on Thursdays, we are unable to redeem it. The pandemic and subsequent lockdown prevented us from using the voucher for a long time, so we would greatly appreciate it if you could extend the voucher to allow us to make use of it. Best regards, Tanja B.

I am inquiring about an order I placed last year with a Groupon code VS-[redacted]-YW7K-SLLB-21BT for a SPA entry with treatments at The Sandpiper Health Club. Throughout last year, I received emails from The Sandpiper Health Club extending the offer due to the COVID-19 pandemic. In October, I was informed that the offer was transferred to another venue at Low Wood Resort because The Sandpiper had closed down. Despite sending multiple emails to Low Wood, I did not receive a response. When I called them, they apologized for the delay and explained that they were closed earlier in the year due to the pandemic. They suggested contacting Groupon as my voucher has expired. Can you please provide guidance on this matter?

I purchased a British Cornershop Sweet Pack today on Groupon for £4.00. I was under the impression that the only additional cost would be £3.99 for postage and packaging. When I contacted the British Cornershop Company, I was informed that I had only bought a Groupon paper voucher and not the actual product. This was not clear to me when I made the purchase. I am requesting an immediate refund as this was not what I expected from the deal. In the past, I have always received vouchers that I could take directly to the vendor. I would never spend £37.00 on a sweet deal but £4.00 plus £3.99 for shipping seemed reasonable as a birthday gift. I kindly ask for a quick refund of £4.00 via PayPal. Thank you for your assistance in processing the refund promptly. - Mrs. T Walmsley

I recently purchased Blue Jays game tickets through Groupon on August 25th, [redacted]. However, the tickets were sent to an unknown email address not belonging to me. Despite efforts to contact Groupon support online, I was directed to a non-responsive email address when trying to resolve the issue. I have attached the order details below for reference: - Date of purchase: August 23, [redacted] - Groupon order number: 1[redacted]48-[redacted] - Toronto Blue Jays Reservation ID: BT57513 - Amount paid: $94.95 I am seeking a refund for my purchase as I was unable to access the tickets. Your assistance in resolving this matter would be greatly appreciated. Thank you, P. G.