Google Customer Service Issues

I use a Microsoft-based computer system. I prefer Microsoft as my homepage for several reasons. However, whenever I try to access my Gmail account, I am constantly prompted to join Google Chrome. I wish to stick with Microsoft and not switch. Despite selecting "NOT NOW" or ignoring the message, I encounter a "NOT RESPONDING" error when trying to open my emails, drafts, or other folders in Gmail. I feel frustrated by the persistent promotion of Google Chrome and the hindrance from accessing my Gmail account smoothly. I seek clarification on why I am pressured to join Google Chrome and facing difficulties in using my Gmail account. If joining Google Chrome is mandatory, please let me know, as I am willing to switch to a Yahoo account to avoid these issues.

I have been dealing with harassment from someone for the past year and a half that began in November [redacted] despite the ongoing pandemic. Unfortunately, no one has been able to assist us in resolving the fraudulent accounts that have been opened in our names. These accounts are being used to perpetrate hate crimes against us on a daily basis. We possess a police report detailing the situation. My partner, Paula Rowe, and I, Veronica Ascencio, who are both 50 years old, urgently require your help to cease this harassment. The culprits have taken over our accounts without our consent, engaging in various illegal activities, including opening a business using falsified documents. I can be reached at my work email for further assistance. We have notified the authorities and credit agencies in an attempt to address this issue. We are counting on your assistance to end this nightmare that we are facing. Thank you for your attention to this matter. Veronica Ascencio & Paula Rowe

There was an error on my phone bill this month causing it to go up to $[redacted] from $40. I've been trying to reach someone in the United States to assist me with this issue. I've faced hardships like losing my home and family, and this bill increase adds to my struggles. I can't afford this sudden spike. My bill was consistent since switching to Google for services that I rely on. I urge for understanding as I'm currently unemployed with three children and unable to make ends meet. I desperately need to talk to someone with the power to rectify this situation. It's a critical time for us, and I seek assistance before taking further actions.

I am dealing with a relentless harasser who has been tampering with my phone for over two years. Despite reporting this to various websites, the situation persists. This individual falsely claims I am a minor, which I am not, and continuously interferes with my activities on my phone. They are committing identity theft and fraud, accessing systems using programs like LogMeIn to tamper with my information. I desperately need help to stop this harassment as I can't even enjoy a game or search for information without their interference. This has been ongoing for far too long, and I am exhausted by the constant violations of my privacy and peace of mind.

I need help with accessing my Gmail account. I have been using this account for many years, but recently, I have been unable to log in. It seems to be a password issue, and I have tried to reset my password since the old one is not working. However, there are too many restrictions hindering me from making the changes. The system requires a previous password that I can't recall having. Additionally, I am being prompted to answer security questions that I set up a long time ago and can't remember the answers to. I attempted some possible answers, but they were unsuccessful. Furthermore, the system is asking for a recovery email, and I am unsure what that is or if I ever set one up. I am worried about losing access to my important Gmail account with the username [redacted]

Dear Representative, I scheduled a meeting on Google Meet for 21st June [redacted], at 12:00pm (UTC +5:00 Islamabad Karachi) using my organizational email address, [redacted] Regrettably, I forgot to record the meeting that I need to share with my superiors. Considering Google Inc.'s robust data centers and storage capabilities, I am hopeful that a recording may be available in your cache memory. Thus, I kindly request your assistance in providing the Google Meet recording for official purposes. I have included the Google Meet ID for the event below. Please respond at your earliest convenience. Google Meet ID: meet.google.com/awe-qpsp-vef Date: 21st June [redacted] Time: 12:00pm (Pakistan Standard Time) Best regards, Salman Ahmed Senior Officer Quality Enhancement Cell Institute of Business Management

I experienced a home invasion where the intruder stole my cell phone containing crucial information, including debit card details, and my wallet with physical cards. I didn't anticipate this situation and now can't recall my Google account password, which holds my financial and personal data. I'm willing to verify my identity and answer security questions to regain access. It's distressing to feel helpless without this information. Additionally, I've changed my phone number due to insurance claim restrictions. Please assist me in this challenging situation.

Due to the Covid-19 lockdown, my medical practice recently closed. Our G-Suite account, which stored crucial information for all employees, got "suspended" possibly due to an outstanding balance caused by our closed bank account. This has hindered us from accessing essential data on Google Drive as well as emails. Despite my attempts to resolve the issue by paying the owed amount, I have been unsuccessful in reactivating the account. It seems there is no solution available online, apart from contacting the plan administrator, who happens to be me. However, I don't have the necessary details to address this matter independently.

I am attempting to regain access to my Gmail account as I have forgotten the password. I did not set up a recovery email or phone number as this was meant to be a secondary account. Unfortunately, my phone is now broken, so I am unable to verify the account recovery notifications I am supposed to receive. I am solely trying to recover it using my laptop. I remember the old password before I changed it. I am hesitant to make multiple attempts to avoid getting locked out of the account. I am inquiring if there is an alternative method to recover my account without a recovery email or phone number, given that my phone is broken. Alternatively, can I recover it using a new email or phone number of mine? Accessing this email is crucial for me to manage my current accounts effectively. Your assistance in this matter would be greatly appreciated. Thank you.

I've had my Google account [redacted] for over 10 years. I changed the password and can't remember what I changed it to. I've tried all the recovery steps, regaining access, and troubleshooting tips. I remember that I once had to send Google a picture of my ID to regain access. I'm willing to do that again, even provide my social security card, to retrieve the account. I'm desperate to access it as it holds all my kids' baby pictures. This account is essential to me for storing those precious memories. If I can't get back into it, using Google would be pointless to me. I hope I can recover access to it soon.

I have not yet received a refund for a wrongful subscription that my daughter accidentally upgraded to premium on my Flo app on June 4, [redacted]. Generally, refunds to my initial payment method, which is my local bank, take about 3-20 days to reflect in my account. However, it has been 30 days now, and neither myself nor my bank has seen the refund. I am in desperate need of this money due to the challenging economic situation in my country. I kindly request urgent assistance with this matter as it is crucial for me. Your prompt attention to this issue would be greatly appreciated. Thank you.

I received a text message [redacted] saying "G-[redacted] is your Google verification code," which I did not request. I closed my Google and Gmail accounts yesterday, Friday, July 2, [redacted], due to a strange lightning-like line moving across my screen. I deactivated my Facebook account, and although I was told to check my support inbox, there was nothing there. I suspect it may be related to a photo, possibly sent accidentally due to my Parkinson's tremors. I created new Google and Gmail accounts today, but the issue persists. Please contact me at [redacted]. Thank you, R. Sandlin.

I encountered a hack on my Instagram account while unfollowing users. Despite receiving a notification prompting me to change my password, none of my previous password attempts were successful, and the associated email ([redacted]) seemed unrecognizable. As I attempted to sign in using my username (stemacademia.prep), an unfamiliar email "[redacted]" appeared, causing further confusion. Although I informed Instagram of the situation and provided the original email [redacted], which is no longer active due to organizational changes, they require verification from the initial email used to register the account. Unfortunately, I am unable to access the deleted email ([redacted]) suggested by Instagram, and I do not know how to proceed with verification. I have evidence of ownership, such as saved posts and a related YouTube channel, but Instagram insists on email verification to address the issue.

I recently had my phone stolen and now that I have a new one, I'm encountering issues logging into my Google account. Despite having the correct email and password, I'm unable to proceed past the 2-step verification. I no longer have my old device or access to the phone number associated with it. Regrettably, the second phone number listed is my Google Voice number, which is not helpful in this situation. After inputting my recovery email and following the steps to get the code sent to it, I end up back at the original email sign-in and the 2-step verification loop. Feeling frustrated and unsure of what to do next. Your assistance is greatly appreciated. Thank you, K.W.

Hello, I am VAMSHI from Hyderabad. Two days ago, on 2-6-[redacted], I received an update on my Realme 6 phone. After updating, it went into recovery mode, and I had to factory reset my device. Unfortunately, the device had my Google account and email logged in, and now I have forgotten the password. Despite trying to recover my account and entering the code sent to my mobile, I still can't log in. The system is prompting to send the code to my email, for which I don't remember the password to access. I'm willing to provide any necessary data as proof that it's my email. Google India, please assist me in regaining access to my account as it contains important family memories. Thank you.

I've encountered an issue where I see another message flash across my screen when I try to access my Google or Gmail account, making it seem like someone is trying to intercept my messages. Last week, I was warned about possible restrictions for not following community guidelines, but found nothing in my support box. Additionally, I recently experienced strange behavior with a photo adjustment app where a picture disappeared when I clicked on it. I've uninstalled the app but cannot recall its name. I've created new Google and Gmail accounts: [redacted] and deactivated my old account [redacted] I'm unsure if I should close my accounts to prevent unauthorized access. I appreciate any guidance. Thank you, Rickey Sandlin.

Hello, my name is Klarissa G. I recently created this second Google account within the last 6 months because I was locked out of my previous account. I changed the password one night but forgot it the next morning. I need to recover my main account to access apps and websites connected to my main email, particularly Google Voice. The email I want to recover is [redacted], but I don't remember the password or have access to the phone number for verification. My Google Voice number is [redacted]. Please assist me in resetting the password for my email account [redacted] Thank you for your help.

When trying to enter my password in my Google account, a pop-up freezes my screen, hindering me from proceeding. I received two verification codes from Google, "[redacted]" on July 4, [redacted], at 12:51 p.m., and "G-[redacted]" on July 3, [redacted]. I am considering closing my accounts to prevent unauthorized use. I suspect my Gmail may have been hacked as the layout is different from my wife's, and I was unable to change the format. My Gmail is [redacted] I am hesitant to provide my wife's email to avoid any potential issues. Thank you, Rickey S.

I am experiencing a critical issue with my Google account verification. The problem arose when I changed my password while using a different Wi-Fi network during a trip in [redacted] and then forgot it. Despite attempting various verification methods and providing a recovery email, I was unsuccessful as Google still could not confirm my ownership of the account. I lack a recovery phone number. Upon returning home in [redacted], I tried again without success, realizing my Wi-Fi had changed. I diligently followed Google’s forums but got stuck at the request for the last password I remembered, leading to failed verification. This account is crucial as I have lost access to work and emails for months. I now use it to log into other services like Pinterest. I possess evidence such as emails linked to the disabled account and connections to various social media accounts. I am desperate to recover the account to reconnect with friends on platforms like Discord. I am hopeful to receive assistance in reclaiming access, as creating a new account is not ideal. Thank you for any help provided.

Dear Google, I have been encountering issues with several email accounts, including [redacted], [redacted], [redacted], and [redacted] I suspect there might be a Google employee involved due to the unique access. While I do not blame Google, I am concerned as my pictures and videos do not sync across these accounts. Under a new account, the syncing works fine, emphasizing the problem. I noticed changes in SD card numbers, and I have tried various methods to resolve the issue with no success. This problem has persisted for six years across different phones. Can you investigate this matter further, as my data is at risk of being lost if not resolved within 12 days? I am also sending a formal letter by mail for your reference. Thank you. Sincerely, Shaydroncedronkejuanclemons.