Facebook Customer Service Issues

Archive 1683

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1683. It includes a selection of 20 issue(s) reported August 10, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam, My account has been disabled, and my account name is Tee Jay. I believe I have not violated any of your rules or regulations. I kindly request for a review of my account to be done promptly in order to reopen my Facebook account. It is essential for me as I have linked it to various other social media platforms like PUBG Mobile and Instagram, as well as many apps downloaded from the Play Store. Despite my efforts to adhere to all your guidelines, my account remains disabled. I urge you to expedite the review process and consider updating your reporting system. Thank you for your attention to this matter. Account Name: Tee Jay Date of Birth: October [redacted] Linked Phone Number: [redacted] I have evidence that someone from Indonesia has accessed my account, whereas I am from Kenya. Your assistance in recovering my account would be greatly appreciated.
Reported by GetHuman7712766 on Rabu, 10 Ogos 2022 pukul 17.03
Dear Sir, I am reaching out regarding the recent disabling of my Facebook account under the name of Amrit Pal Singh. I firmly believe that I have not violated any of your community guidelines or rules. I have great respect for your platform and its regulations. I kindly request you to reconsider the status of my account and reactivate it at your earliest convenience. My account is crucial as it is linked to various other social media platforms and apps like BGMI Mobile and Instagram, which are essential. I assure you that I have always adhered to the rules set forth by Facebook. Therefore, I am puzzled as to why my account was disabled. I urge you to review this matter promptly and make the necessary corrections to your report system. Thank you for your attention to this issue. Sincerely, Amrit Pal Singh DOB: 15/06/[redacted] Linked Phone Number: [redacted] Password: [redacted]
Reported by GetHuman7712865 on Rabu, 10 Ogos 2022 pukul 17.21
Dear Sir/Madam, My account name, Tee Jay, has been disabled by the community. I am confident that I did not violate any of your rules and regulations. Please review my account and reactivate my Facebook account as soon as possible. I rely on it to connect with other social media platforms such as PUBG Mobile and Instagram, as well as various apps from the Play Store. Despite following all your guidelines, my account remains disabled. I kindly urge you to expedite the review of my ID and update your reporting system promptly. Thank you. Account Name: Tee Jay Account Date of Birth: 21/10/[redacted] Phone Number linked to account: [redacted] I have proof of someone from Indonesia accessing my account, and I am reaching out from Kenya. Please assist me in recovering my account.
Reported by GetHuman7712766 on Rabu, 10 Ogos 2022 pukul 20.46
Dear Sir/Madam, I am writing to inform you that my account, under the name Tee Jay, has been disabled by the community guidelines team. I am confident that I did not violate any rules and kindly request a review of my account to be reinstated on Facebook. As my account is linked to various other platforms like PUBG Mobile and Instagram, I urge you to reconsider your decision promptly. Despite my efforts to adhere to all guidelines, my account remains disabled. I would appreciate it if you could expedite the review process and update your reporting system accordingly. Thank you for your attention to this matter. Sincerely, Tee Jay Date of Birth: October [redacted] Linked Phone Number: [Redacted] I suspect unauthorized access from Indonesia, as I am from Kenya. Your assistance in recovering my account would be greatly appreciated.
Reported by GetHuman7712766 on Rabu, 10 Ogos 2022 pukul 20.52
I recently reported a concerning post on Facebook that targets individuals based on their sexuality, stating they are not welcome in an area of Manchester. This post promotes alienation and discrimination against people for their sexual orientation, which is offensive and unacceptable. Despite reporting it, Facebook's response claimed that the post did not violate community standards, which I find to be incredibly disappointing and illogical. I have requested a review of this decision, although I am not optimistic about the outcome. Additionally, I suggest that Facebook improve the reporting process by allowing users to highlight specific parts of a post that are problematic, rather than relying on a limited multiple-choice selection. This would streamline the process and provide more accurate information about the reported content.
Reported by GetHuman-nohouse on Rabu, 10 Ogos 2022 pukul 20.57
Dear Facebook team, I am encountering an issue with my locked Facebook account where I am being asked to confirm my identity. Could you please provide me with a code option to unlock my valuable and long-standing account promptly? It is essential that I regain access to it at the earliest. First name: Roy Subrata Last name: Subrata Roy Facebook email: [redacted] Phone number: [redacted] Kindly send the code quickly as this account holds significant importance for me. Roy Subrata gyansubratab@gmail For additional support, please contact me at [redacted] Thank you.
Reported by GetHuman7714259 on Khamis, 11 Ogos 2022 pukul 02.42
My name is EDE SILAS ONAAH and my Facebook username is EDE COURAGE ONAAH. My date of birth is September 29, [redacted], and my first phone number is [redacted]5. Recently, someone hacked my account and has been using it to communicate in inappropriate ways with my parents and friends. They are posting unacceptable content on my behalf, sending fraudulent messages, and causing trouble for me and those close to me. This goes against the community standards of Facebook. I kindly request assistance in reclaiming my account from these hackers promptly. Several individuals have brought to my attention the concerning messages they have received. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman-odamadav on Khamis, 11 Ogos 2022 pukul 06.55
Dear Sir/Madam, I am reaching out concerning my disabled account under the name Tee Jay. My account has been disabled by the community. I am confident that I have not violated any of your rules and regulations. I kindly request a review of my account in order to reopen my Facebook account promptly. My account is linked to several other social media platforms such as PUBG Mobile and Instagram, as well as various apps from the Play Store. Although I believe I have adhered to all the rules and regulations, my account remains disabled. Please expedite the review of my ID and update your report system accordingly. Thank you for your assistance. Account Name: Tee Jay Date of Birth Linked to Account: October [redacted] Linked Phone Number: [redacted] I have evidence indicating that someone from Indonesia accessed my account despite being located in Kenya. Your help in recovering my account would be greatly appreciated.
Reported by GetHuman7712766 on Khamis, 11 Ogos 2022 pukul 09.53
Hello, I am a legitimate user of this account. Unfortunately, your security system has mistakenly disabled my personal Facebook account citing a violation of Facebook Community Standards. I have provided sufficient proof of my identity to have my account reinstated. I kindly request that you review my appeal promptly in order to restore access to my Facebook account. Thank you. Name: Mustafa Essmat Hafez Email: [redacted] Date of Birth: 12/11/[redacted] My account: Mustafa Essmat I submitted a job request number: [redacted][redacted] on 8/6 regarding this issue but have not received any response to date. I have invested significant time, effort, and money into this account over the years, and its disabling has had a profound negative impact on my life, work, and family. This account serves as my sole source of income, as I exclusively sell educational products for children through modern technologies like augmented reality and virtual reality on this platform. I have attached all necessary documentation to verify my identity, along with details of my registered company and taxation in Egypt. Thank you.
Reported by GetHuman7715045 on Khamis, 11 Ogos 2022 pukul 11.56
Dear Sir/Madam, I am writing to bring to your attention once more the hacking incident concerning my Facebook account, which occurred on May 7, [redacted]. My account, Davidson Salomi, was accessed by unidentified individuals who have been sharing fraudulent investment opportunities on my profile, deceiving my friends into losing money. Despite multiple reports from me and my friends, I was surprised by your response stating that your team has reviewed the situation and allowed the criminals to continue misusing my account, tarnishing my reputation. Although I have created a new account under the name Davidson Omosioni Salomi, I urge you to reconsider the verification process, possibly involving facial recognition, as the hackers have changed the login credentials, blocking my access to the account. I trust in your professional judgment. Regards, Davidson O. Salomi Please find attached a screenshot of my hacked account's front page for reference.
Reported by GetHuman-dasioni on Khamis, 11 Ogos 2022 pukul 12.15
Dear Facebook Team, Hello, Sir. My name is Sø Úm Îk. I have been using Facebook for the last 4 months without violating any of Facebook's rules. Recently, my account was disabled, and I promptly followed the procedures to verify my identity as instructed by Facebook's security system. However, despite complying with the requirements, I have not received any communication from Facebook regarding the status of my account. My account is crucial to me as it contains my business connections and family members as friends. I have submitted all the necessary information for the reinstatement of my account, and I kindly request your assistance in resolving this matter promptly. Thank you, Facebook Team.
Reported by GetHuman7717713 on Jumaat, 12 Ogos 2022 pukul 06.18
Hello, my name is Majd, and I have been working at Facebook for 4 years. I have a Facebook page called "ABN TURBO" with 300k followers, which helps me to earn a small salary to cover my weekly needs. I have been making profits on Facebook for three years, and last year I made $10,[redacted], but Facebook never transferred this amount to me. They are supposed to make monthly payments, but since December [redacted], I have not received any of my earnings. Today, I was surprised to find out that they have removed all the profits. I have tried to contact them through various means, but they have not assisted me and have completely withheld and removed my earnings and blocked my account. I have all the necessary evidence in this matter. Thank you, and I hope you can help me.
Reported by GetHuman-majdshah on Jumaat, 12 Ogos 2022 pukul 09.09
Dear Sir, I would like to report that my account with the name Sagar SY has been disabled by the community guidelines. I am confident that I have not violated any rules and I hold respect for you and your community guidelines. I believe there may have been an error, so I kindly request you to review my account and restore access to my Facebook account promptly. This is crucial as I have connected my account to other social media platforms such as PUBG Mobile and Instagram, among others downloaded from the Play Store. I have always adhered to your rules and guidelines, yet my account remains disabled. I urge you to expedite the review of my account and update your reporting system accordingly. Thank you for your assistance. Account name: Sagar SY Account Date of Birth: 04/08/[redacted] Associated phone number: [redacted]
Reported by GetHuman7717913 on Jumaat, 12 Ogos 2022 pukul 09.10
My page has been hacked. The hacker changed the email addresses, phone numbers, and added a code generator. Facebook now requires a code from the generator to verify my identity or reset my password, but it keeps going to the hacker's phone. I've asked Facebook to remove the generator and delete the hacker's contact info. They removed the emails but the hacker's phone number remains, preventing me from regaining access. I've had this account since [redacted] with the same email and phone, so there should be no issue helping me further. I've contacted Facebook daily, but their responses are not helpful. The hacker is demanding payment to return the account, friending numerous people daily, including those I've blocked, and contacting my friends and family for money. This situation is distressing and needs to be resolved.
Reported by GetHuman7718478 on Jumaat, 12 Ogos 2022 pukul 13.58
Hello Facebook support team, I am having trouble accessing my Facebook account and confirming my identity. Could you please help me with alternative options to unlock my account? I have provided my username as Jogigowda Jogigowda, email as [redacted], password as GOWD6789, and phone number as [redacted]. This account is essential to me, so I would appreciate any assistance in resolving this issue. Thank you, [J.J.]
Reported by GetHuman-jogigowd on Jumaat, 12 Ogos 2022 pukul 14.29
Dear Facebook team, My account has been disabled. This is my personal account. Please recover it. GetHuman-rehanr's issue of recovering a disabled account with Facebook in August [redacted] If you have fixed a similar issue, please share how you did it. Provide details such as if you contacted them, what was said, and any other resources used. Help others by describing the steps taken to resolve this. This issue has not been resolved yet. If urgent, consider a trial membership with a tech support company in California that offers 24/7 assistance. A top tip from another customer suggests that having the original email or phone number linked to the account is crucial for account recovery. If your account is disabled, follow this link: [redacted] In your own words, you mentioned your account being disabled. We are awaiting a resolution and request you to share it with other customers. If you need detailed guidance, we have instructions for common Facebook problems such as removing Zoosk, changing payment methods, submitting identification, memorializing a page, and changing a name on Facebook. Looking for assistance from real people? Consider our partner company offering live tech support. Best regards, [redacted]
Reported by GetHuman-rehanr on Jumaat, 12 Ogos 2022 pukul 15.50
Hello Facebook Team, Dear Sirs, I wish to bring to your attention that my account, which I have had for 12 years under the name Dharmendra Kumar Balthar, has been disabled by your team citing Community Standards violations. I genuinely believe that I have not breached any of your rules and guidelines. I hold your platform in high regard and am positive that an error has been made. Therefore, I kindly implore you to reconsider the status of my account and reactivate it promptly. It is crucial for me as my account is linked to various social media platforms such as PUBG Mobile, Instagram, and other apps from the Play Store. I distinctly recall abiding by all your terms and regulations diligently, yet my account was disabled. I request a swift review of my account and I urge you to enhance your reporting system for the future. Thank you. Account name: Dharmendra Kumar Balthar Date of Birth on Account: 20/08/[redacted] Linked Phone Number: [redacted]
Reported by GetHuman7719427 on Jumaat, 12 Ogos 2022 pukul 18.55
My Facebook account has been compromised, and the person who took it is using it to deceive my friends for money. They also have a photocopy of my ID. I can provide an alternate form of identification. Unfortunately, Facebook is not understanding my situation. The individual who stole my account changed the contact information to theirs. Please assist me. I created a new account, but I need access to my original one for the cherished family memories it holds. I am willing to provide any necessary evidence to prove ownership. I have reported this to various authorities, including the FBI, FTC, Illinois law enforcement, but I seek your help in stopping this person from committing further fraud.
Reported by GetHuman-segundan on Jumaat, 12 Ogos 2022 pukul 19.13
Subject: Account Suspension Query Hello, my name is Norman R Sadler. I recently discovered that my account has been suspended without any clear reason provided. Upon receiving the files from my previous account, I noticed that they were all empty, leaving me unable to determine the cause for the suspension. It has been a while since I last used Facebook, and I am unsure why this action was taken. I would appreciate it if you could shed some light on this matter and advise me on any necessary steps to resolve it. I am eager to reconnect with my friends on the platform. You can contact me at my new email address, [redacted], as I am gradually transitioning away from my old email, [redacted], due to a new computer setup. Thank you for your assistance in this regard.
Reported by GetHuman7719983 on Jumaat, 12 Ogos 2022 pukul 22.01
Hello, my name is Victor Jimenez. I am experiencing an issue with my account being disabled due to inappropriate content posted, which I believe resulted from a hack. I have been using Facebook since [redacted] and understand the importance of following its guidelines. As my account is crucial for my work and connections, I kindly request assistance in restoring it. I can provide proof of ownership through documents if needed. Thank you for your help.
Reported by GetHuman7719266 on Jumaat, 12 Ogos 2022 pukul 22.25

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