Facebook Customer Service Issues

Archive 1681

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1681. It includes a selection of 20 issue(s) reported August 5, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, ID [redacted] First Name: Sumit Last Name: Sharma Date of Birth: 06/04/[redacted] Email: [redacted] Phone Number: [redacted] Password: [redacted] I kindly request the reopening and return of my account. I can provide evidence of my real name through my National Identity Card from Myanmar. I have attached a copy of my National Identity Card to this email. Thank you for your assistance. My Facebook account was disabled abruptly without any prior notice for being underage. Despite my efforts to contact the support team, I have not received any helpful response. I am disappointed as this account is essential for staying in touch with relatives and friends. I have always maintained appropriate behavior and content on the platform. I seek clarity on any mistakes I may have made and respectfully request the restoration of my account. Thank you for your understanding and assistance. Warm regards, Sumit
Reported by GetHuman7697899 on Friday, August 5, 2022 11:16 AM
Hello, my ID is Sumit Sharma. My first name is Sumit and my last name is Sharma. My date of birth is 06/04/[redacted]. My email is [redacted] My account phone number is [redacted]. My account password is [redacted]. I kindly request to reopen and return my account. I can prove that Sumit Sharma is my real name according to my Nationality Identity Card from Myanmar. I'm reaching out to the Facebook community team for help as my account was disabled without warning for alleged underage use. I have tried to contact them, but I have not received any assistance. I have attached my Nationality identity card from Myanmar to this email for verification. I have always tried to maintain a positive presence on the platform by removing inappropriate content and connections. It is important for me to regain access to my account to stay in touch with relatives and friends. I sincerely request clarification on any mistakes I may have made and ask for the prompt reactivation of my account. Thank you for your assistance, Facebook Team.
Reported by GetHuman7697899 on Friday, August 5, 2022 11:21 AM
Hello Facebook Team, I believe my 5-year-old Facebook account was disabled in error without violating any community guidelines. Losing access has affected my ability to reach important apps data tied to the account. This account holds sentimental value as my first social media account, and it is linked to various crucial apps I use. Unfortunately, I am unable to submit a review within 30 days due to personal reasons and encountered an issue stating the email isn't associated with the disabled account when trying to fill out the form. I kindly request for my Facebook account to be reinstated as I may have unintentionally breached a policy. I appreciate your understanding and would be grateful for the opportunity to rectify this. Please consider my situation and enable my account promptly to regain access to my data. Thank you for your attention and assistance, Vansh Sharma
Reported by GetHuman7698830 on Friday, August 5, 2022 2:00 PM
My account got suspended for what feels like an absurd reason. Even after numerous attempts to request a review and resolve the issue, it was permanently disabled after a month. I simply want my account reinstated to retrieve the 12 years' worth of photos and information I have stored and to be able to access my two business pages. I've filled out the review form, attempted to upload my ID, complied with all of Facebook's requirements, and yet I'm still stuck. All I'm asking for is for Facebook to allow me to recover access to my account!
Reported by GetHuman-tavoelke on Friday, August 5, 2022 3:36 PM
My Facebook account under the name "Ogonnadi Kpokuechukwu" has been compromised by an unknown individual. The hacker tricked me into providing my phone number and account number by pretending to send a belated birthday gift. After receiving a verification code on my phone and an email notification of another email being added to my account, I realized the breach. Upon trying to secure my account by removing the hacker's email and changing the password, I discovered that the hacker had already taken over my account, locking me out. Despite my attempts to create a new account to report the issue to Facebook, my name triggered a 30-day review by the support team. I have been informed that the hacker has been posting scam messages on my profile and even attempted to extort money from me using the phone number +[redacted][redacted]. I request to either regain control of my original account or have it permanently suspended. I would also like to open a new account under my name, Ogonnadi Kpokuechukwu.
Reported by GetHuman-ogonnadi on Friday, August 5, 2022 7:27 PM
My Facebook account got suspended allegedly for not adhering to community standards. Despite my efforts, I haven't received any response. I'm puzzled since I rarely post, making it unclear what violated their standards. Worried about a possible hack as there had been no recent activity before the suspension, yet notifications are still appearing on the inactive account. Upon the initial suspension email, I requested a review, disagreeing with the decision. Subsequently, I was informed about the disabling of an ad account, which I don't utilize on Facebook, adding to my confusion. Repeatedly trying to contest the suspension has been futile as providing my phone number for verification leads to an error message despite receiving the necessary codes. Concerned about the situation and eager to resolve this misunderstanding as there is no questionable content on my profile, seeking guidance on how to address this issue.
Reported by GetHuman7701389 on Saturday, August 6, 2022 11:55 AM
Hello, my personal Facebook account has been permanently disabled, even though I have followed all the Facebook community guidelines. I have already confirmed my identity on the account. My real Facebook account, which I have used for 10 years, is important to me. I have always complied with the rules and regulations and have not engaged in any illegal activities. I believe my account may have been mistakenly disabled by the security system or someone may have misused my password to access it. I have valuable data, official documents, and people waiting to connect with me on my account. I kindly request your team to reopen my account as it is urgent and essential to me. Thank you. - S.C. Date of Birth: 02.12.[redacted] Email: [redacted]
Reported by GetHuman-chakrbor on Saturday, August 6, 2022 2:59 PM
A woman named Sylvia Reed has been photographing private car tags and mailboxes, posting them on Facebook, including content about my deceased husband. I discovered this on 8/5/22 and have involved the police. I aim to reach out to other authorities. Reviewing her page, I noticed posts from [redacted] and now urgently need to remove any mentioning Grady Gordon, including my address and false claims about inheritance. I fear for my safety due to this invasion of privacy. Sylvia seems fixated on my late husband, whom I want to protect. This situation has been ongoing since at least [redacted]. Any advice on what steps I can take is appreciated.
Reported by GetHuman7701855 on Saturday, August 6, 2022 3:57 PM
I always adhere to the guidelines of the Facebook community. Although I have never violated any community standards in the past, my Facebook account was accidentally flagged for protection, requesting my ID confirmation. I have submitted all necessary identification documents to assist in reopening my account swiftly. I am hoping for a prompt review of my appeal and for my Facebook account to be reinstated soon. Thank you. Mo. [redacted] Name: Narayan Pawar Date of Birth: 10 March [redacted] I apologize to Facebook for the inconvenience. My account was hacked, including my Instagram.
Reported by GetHuman7702140 on Saturday, August 6, 2022 5:49 PM
Hello Facebook Team, I am a genuine Facebook account user, and my Facebook ID is ([redacted]). Unfortunately, my account was disabled without any explanation. I assure you that I have not violated any of Facebook's community guidelines by sharing or commenting on inappropriate content. I have already requested a review of my account, but it has been nearly 10 days without any response from Facebook. I have been using this account for 12 years, and it holds many precious memories for me. On July 25th, I received a suspicious email mentioning unauthorized access to my account from a location near Indore, which was not me. I can provide a screenshot of that email as evidence. I am unsure if my account was hacked. However, I maintain that I have not engaged in any violations. I kindly ask for your assistance in reopening my account, as it holds significant sentimental value. I am willing to provide any necessary identification documents as proof. Thank you, Facebook Team.
Reported by GetHuman7703335 on Sunday, August 7, 2022 9:34 AM
Hello, My personal Facebook account has been permanently disabled, despite following all Facebook community guidelines. I have already confirmed my identity on my account and have used it for 10 years without posting any illegal content. I do not engage in any violent activities on my account, and I believe my account was mistakenly disabled by the security system. I value the useful data and official documents stored on my account, and I urgently need it reinstated. I kindly request the team to reopen my account promptly and resolve this issue. Thank you. - S. Chakrborty Date of Birth: 02.12.[redacted] Email: [redacted]
Reported by GetHuman-chakrbor on Sunday, August 7, 2022 1:18 PM
My account has been compromised by a Nigerian email address. I have been waiting for days for Facebook to remove the hacked accounts and enable me to conduct my business without interference. Hackers are using my identity, files, and photos to request money from people on my contact list through fraudulent means, tarnishing my reputation in the process. I have asked Facebook to take down the compromised accounts to allow me to create new ones for maintaining client relations. Despite quick action on Facebook's part for matters that go against their standards, they have been negligent in addressing this criminal misuse of my information on their platform. This situation is harming my business relationships, costing me time and money. Facebook needs to act promptly.
Reported by GetHuman7703762 on Sunday, August 7, 2022 3:04 PM
I received the message below, and I am still unable to access my account. I need urgent assistance. "Gogo, you appealed the decision ON AUGUST 4, [redacted] Usually, it takes us a little over a day to review your information. Check back here. Your account is not visible to people on Facebook, and you cannot use it. What happens next We will take another look at your account. We have fewer people available to review information due to the coronavirus pandemic (COVID-19). The review may take longer than usual. If we find that your account complies with our Community Standards, you can use Facebook again. If we find that your account does not comply with our Community Standards, it will be permanently disabled, and you will not be able to appeal the decision again."
Reported by GetHuman-nosawade on Sunday, August 7, 2022 9:55 PM
Submitted by Dilkhush S. on Mon, 16/07/[redacted] at 2:36pm. Dear Sir, My account has been disabled, and I believe there has been a mistake. I assure you that I have followed all the rules and guidelines of the community. Please review my account promptly as it is linked to various other social media platforms. I rely on my Facebook account for communication. Your swift action in reactivating my account would be greatly appreciated. Thank you for your assistance. Account name: Dilkhush S. Date Of Birth: 23/12/[redacted] Linked email: [redacted]
Reported by GetHuman-dilusahu on Monday, August 8, 2022 10:13 AM
Around 2 to 2 and a half months ago, I was hacked by someone who attempted to extort money from me. I declined their demands, but eventually lost access to my Facebook account. Despite numerous attempts to reset my password, I couldn't proceed as the associated email was incorrect. After weeks of failed login attempts, I gave up and deleted the account—or so I thought. Recently, a friend informed me that my account resurfaced, showcasing fraudulent activities where I appeared to be associated with a scam involving a US Bank. The situation escalated when family members asked about my supposed account recovery. I contacted the local Police for advice without much help. Facebook's provided phone numbers only led to automated recordings. I'm worried about the tarnished reputation caused by these scams and seek assistance in recovering my account, potentially by changing the password or altering my name. Thank you for any help you can offer. - Melinda McDermott K.
Reported by GetHuman7706775 on Monday, August 8, 2022 5:49 PM
My email and Facebook account, [redacted], has been hacked. It's connected to my two Instagram accounts at [redacted] I can no longer access my email address, which I've had since [redacted]. The content on there is sentimental as I have friends who have passed away, and all my photos and messages are now gone. It's truly heartbreaking, as there are many memories attached to it. Despite my efforts, I haven't been able to regain access. I have all forms of ID available. Any assistance in recovering my accounts would be greatly appreciated. Thank you.
Reported by GetHuman-sofiesty on Tuesday, August 9, 2022 12:17 AM
I encountered a problem with my Facebook account being hacked. After being locked out, despite having set up two-factor authentication, I couldn't receive the code as I wasn't logged in anywhere. I added an email address, but unfortunately, it's one I don't have access to. I submitted my identification as requested and received a link to confirm my new email. However, I can't complete the process because the code is being sent to my old email, which I can no longer access. Any assistance with this issue would be greatly appreciated.
Reported by GetHuman-jenmorey on Tuesday, August 9, 2022 1:34 AM
Hello Facebook Team, I urgently need your assistance. My Facebook account was disabled when I tried to fill out the form. It showed a message saying too much time has passed and you cannot review it. I assure you, I am a genuine user and do not have a fake name or anything like that. I am unable to contact Facebook through the feedback form. I kindly request you to please restore my disabled Facebook account. The email attached to my disabled account is below. Please review. My contact email or mobile number on Facebook is [redacted]. Disabled Name: Ankit Singh Thakur Your help is greatly appreciated.
Reported by GetHuman7708276 on Tuesday, August 9, 2022 3:53 AM
This morning while I was using Facebook to write articles on my page, my account got locked. I have had this account for over 10 years, if I remember correctly. To unlock it, I was prompted to confirm my contact number, which I no longer have access to for the code. I was also requested to confirm by email, but I no longer have access to the same email. Additionally, I cannot recall the birth date I used when registering. I am currently stuck and in need of unlocking my account. Your help would be greatly appreciated! 🙏
Reported by GetHuman-surgeonm on Tuesday, August 9, 2022 7:19 AM
This morning, I encountered an issue with my locked account. To unlock it, I am prompted to confirm codes sent via email or the contact number linked to my account. Due to having various phone numbers and emails over the years, I am unable to receive the confirmation codes. Additionally, I did not use my actual birth date during registration, making it hard to provide this information. I kindly request Facebook to offer alternative methods to unlock my account.
Reported by GetHuman-surgeonm on Tuesday, August 9, 2022 7:28 AM

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