Facebook Customer Service Issues

Archive 1659

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1659. It includes a selection of 20 issue(s) reported May 27, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam, My name is Nega Haile from Ethiopia. I believe my Facebook account has been hacked, as someone else is using it without my permission, changing all login details like email, phone number, and password. When I attempt to log in, I am prompted to enter a new password since my old one is not working. Despite trying all possible ways to regain access, I am unable to due to the loss of my email and phone number. I have provided all relevant details and proof, and I sincerely hope for your prompt assistance. Facebook Profile Name: Nega Haile Changed Email Associated with Facebook: [redacted]
Reported by GetHuman-negahail on venerdì 27 maggio 2022 18:08
Hello Facebook Team, I am having trouble accessing my old and important Facebook account as it has been locked and is requesting identity confirmation. Please provide me with a code option to unlock my account swiftly. First Name: Udai Last Name: Singh Chouhan Facebook Email: [redacted] Phone Number: +91[redacted] Thank you for your prompt assistance in restoring access to my account.
Reported by GetHuman-sanjubun on sabato 28 maggio 2022 04:30
Dear Sir, I wanted to address the recent decision made on (date). Typically, it takes a little over a day for us to reevaluate your account. Please revisit this page for updates. Recently, there was an issue regarding my Facebook account, but I have not violated any of Facebook's guidelines. I kindly request a thorough review of my account as it holds great importance to me. Please reinstate my account access or provide me with the necessary steps to log in. Your prompt attention to this matter is greatly appreciated. Thank you, Amit
Reported by GetHuman-mondria on sabato 28 maggio 2022 04:47
Dear Community, I am writing with deep concern about an incident that occurred this morning. Upon waking up at 9AM, I noticed an email notifying me that my Facebook password had been reset. Upon further investigation, I discovered that my account had been hacked. The hacker not only changed my primary email address but also enabled two-factor authentication, preventing me from accessing my account. Despite multiple attempts to regain control by changing my password, I remain locked out due to the hacker's security measures. I attempted to contact Facebook support by submitting my national ID as part of the security process, but unfortunately, I did not receive any assistance. It seems that the discrepancy between the name format on my Facebook profile (in Bangla without title) and the one on my national ID (in both Bangla and English with title) may be causing the issue. I am at a loss for what to do next, as this compromised account holds significant personal information. Any guidance on resolving this matter would be greatly appreciated. Sincerely, EHJ
Reported by GetHuman-ikjiad on sabato 28 maggio 2022 09:59
Hello, I am deeply concerned about a recent incident regarding my Facebook account. This morning at 9AM, I discovered that my password had been reset through an email notification. Upon further inspection, I realized that someone had hacked into my account. The hacker not only changed my primary email address but also activated two-factor authentication, which I had not set up previously. Despite my numerous attempts to regain access by changing my password, I was unsuccessful due to the hacker's security settings. I have tried reaching out to Facebook support with my national ID, but it seems that there may be an issue with the system recognizing my information, possibly due to the variations in my name format between Bangla and English. I am attaching the initial notification email about the password change as well as some of my identification documents for verification purposes. Your assistance in resolving this matter promptly would be greatly appreciated as my account contains sensitive information that I must protect. Sincerely, Ekramul Haque Jiad
Reported by GetHuman-ikjiad on sabato 28 maggio 2022 10:02
My personal Facebook account was disabled for no apparent reason. I haven't posted any illegal activities and have always followed Facebook's community guidelines. I used my real name, picture, and phone number on my account. Someone reported my account without cause, and now I can't access my stored personal data. I kindly ask for your help in recovering my account. Thank you to the Facebook team.
Reported by GetHuman7485203 on sabato 28 maggio 2022 12:48
My Facebook profile name is Nancy Burnell McMinn. I was born as Nancy Annette Burnell, which covers the 'Burnell' part, and my driver's license has my name as Nancy McMinn, covering the 'McMinn' part. My phone number is [redacted], and my email is [redacted] My Facebook account name is Nancy Burnell McMinn. I do not have an ID with the exact name Nancy Burnell McMinn, but you have my driver's license with Nancy B. McMinn and my birth certificate with Nancy Annette Burnell. What more information do you need from me? You already have the necessary details.
Reported by GetHuman-nmcminn on sabato 28 maggio 2022 17:01
Dear Support Team, I am writing to request a review of my disabled Facebook account under the name Shahanwaz Ansari. I am confident that I have not violated any of your rules and guidelines, and I hold utmost respect for your community standards. It seems there might have been a mistake in disabling my account. Due to the account being linked to various other social media platforms and games like Snapchat, PUBG, Instagram, and more, it is essential for me to regain access. Unfortunately, someone has gained unauthorized access to my account and is currently using it for PUBG. I kindly ask you to reconsider and reactivate my account at your earliest convenience. I trust that you will address this matter promptly. Thank you for your assistance. Kind regards, Shahanwaz Gmail: [redacted] Date of Birth: 07-01-[redacted] Account Number: [redacted]
Reported by GetHuman7482654 on sabato 28 maggio 2022 18:50
I recently received notifications that some of my comments have been flagged as spam by the Community Standards. I would like to understand why this is happening and what actions I can take to address this issue. I value following the guidelines and wish to rectify any mistakes made. I appreciate any assistance provided in resolving this matter.
Reported by GetHuman-mollasab on domenica 29 maggio 2022 01:13
How to open a locked Facebook account in Telugu? Learn how to confirm your identity and get a code via Gmail. Discover ways to unlock your Facebook account and resolve the "Your Account Has Been Locked" problem. Explore related keywords: "Unlock Facebook ID [redacted]," "Learn More to Get Started," and more. Don't worry if your Facebook account is locked, as there are solutions available. Stay informed about Facebook account security and confirm your identity to unlock it. Unlock your locked account and address the "Your Account Has Been Locked" issue from [redacted] or in [redacted].
Reported by GetHuman7486617 on domenica 29 maggio 2022 01:38
Please upload a photo of your official ID like a driver's license or passport to verify your account ownership. After submission, your ID will be stored for up to one year unless you choose otherwise. This is to enhance our fake ID detection processes. Rest assured, your ID remains private and will not be displayed on Facebook. For further information on accepted IDs and data storage, visit our website. Thank you.
Reported by GetHuman-mongolse on domenica 29 maggio 2022 03:33
My account has been compromised, and the primary email has been changed to [redacted] without my authorization. Despite several attempts to recover it, I have been unsuccessful. I still have access to the original phone number associated with the account if needed. I have already provided my identification; however, the password I received did not work. I am willing to provide any additional identification required to regain access to my account, especially as it contains important pictures of three deceased family members, including my mother-in-law and children. The original email on the account was [redacted], with a recovery address as either [redacted] Stacey Loreth, Nichole Smith, and Charla Frazier are trusted contacts who can verify my identity. I am seeking assistance in recovering my account or at least retrieving important personal data.
Reported by GetHuman7487008 on domenica 29 maggio 2022 07:37
My account was hacked, and I am unable to recover it as two-step verification has been activated, locking me out since May 22, [redacted]. Despite resetting all my passwords and security measures, I am still unable to regain control of my account. The email associated with the account is [redacted], and my phone number is [redacted]. I attempted to confirm my identity using various IDs, including my driver's license, rifle license, Medicare card, birth certificate, and two household service bills. I even provided photos of myself with my license for verification. I am feeling stuck and unsure of what else to do to recover my account. Your assistance would be greatly appreciated. Sincerely, Philip N.
Reported by GetHuman-proudsin on domenica 29 maggio 2022 08:20
Hello Deepak, On April 29, [redacted], you disagreed with the decision about your Facebook account. Typically, it takes a little over a day for us to review the information provided. As of now, your account is not visible to others on Facebook, and you are unable to use it. Next, we will reassess your posts and comments. Please note that due to the COVID-19 pandemic, we have a reduced number of staff available for these reviews, and we may not be able to review all accounts. If we determine that your posts and comments adhere to our Community Standards, they will be reinstated, and you will regain access to your Facebook account. However, if your posts or comments are found to violate our standards, your account will be permanently disabled, and you will not be able to appeal this decision. For more information on our Community Standards, please visit our website.
Reported by GetHuman7487118 on domenica 29 maggio 2022 09:29
Hello, I am experiencing an issue with verifying my account using my ID. Despite uploading my real ID card picture, my account remains locked. The problem arose when a friend logged into my account on their phone and made some changes. I attempted to re-access my account by uploading a clear photo of my ID, but it was unsuccessful. I received a message stating that my information was received by Facebook. This account is crucial to me as it contains important business documents. I kindly request urgent assistance to unlock my account. I appreciate the support from the Facebook team in resolving this matter promptly. Warm regards, Mongal S. Date of Birth: 14/1/[redacted]
Reported by GetHuman-mongolse on domenica 29 maggio 2022 09:37
Deepak, you have disagreed with the decision made on April 29, [redacted]. Usually, it takes just over a day to review your information. Currently, your account is not visible to people on Facebook, and you are unable to use it. We have fewer resources available to review information due to the COVID-19 pandemic. This may result in us being unable to review all accounts. If your posts or comments align with our Community Standards, they will be reinstated, allowing you to use Facebook again. However, if your posts or comments do not comply with our standards, your account will remain permanently disabled, and you will not be able to appeal the decision. Only one day remains to take action, please assist me in recovering my account.
Reported by GetHuman7487118 on domenica 29 maggio 2022 09:40
Dear Deepak, I wanted to bring to your attention that a decision was made regarding your account status on April 29, [redacted]. Normally, it takes slightly over a day to review the information submitted. Currently, your account is not visible on Facebook, and as a consequence, you are unable to access it. Rest assured, we will conduct another review of your posts and comments. Please bear in mind that due to the ongoing coronavirus (COVID-19) pandemic, we have limited personnel available for review, which might result in us not being able to review every account promptly. If we discover that your posts and comments align with our Community Standards, they will be reinstated, granting you access to Facebook once more. However, if your posts or comments violate our Community Standards, your account will be deactivated permanently, and you won't be able to appeal the decision. We have only one more day to go before reaching a resolution, so please be patient while we work on resolving the issue.
Reported by GetHuman7487118 on domenica 29 maggio 2022 09:43
My previously closed account on Suddenlink got hacked by multiple individuals. Despite advising my accounts and changing passwords, my Facebook account under Peggy Verne became inaccessible. Facebook requested my ID to verify my identity, which I struggled to provide but eventually submitted my medical card and voter's card. Despite numerous requests, I have yet to receive a response from Facebook to restore my Peggy Verne account. I created a new account with Peggy Mangold solely to engage with support. I implore for assistance in retrieving my Peggy Verne account, as it contains precious photos of my great-grandchildren and late son, along with essential contacts that I cannot recall. The lack of response has left me frustrated and helpless. Please help me recover my account. Peggy
Reported by GetHuman7487604 on domenica 29 maggio 2022 15:07
I recently had my phone stolen, and although the police were able to retrieve it for me, the password had been changed. I managed to get in, but then encountered issues with syncing multiple accounts, resulting in strange messages being sent from my account. It seems like my account has been compromised, as it's showing activity in locations I haven't been to in years and is requesting unusual verifications. I've had multiple phones, and it's distressing to think that personal photos, like those of my husband, may be at risk. Despite trying various codes and providing my wedding certificate, I've been unable to regain access. This situation is very concerning, especially as I have sentimental photos stored on the device. Your assistance in resolving this would be greatly appreciated.
Reported by GetHuman-melnmfe on domenica 29 maggio 2022 16:52
My Facebook page was hacked and all my information was removed. My original email is [redacted], but the account now shows a different email, [redacted] This person has hacked into my Facebook and changed everything, causing chaos on my page. They even accessed my Instagram, which I had to rectify. I'm currently dealing with updating all my banking information due to their actions. I am unable to input my email as it keeps saying it's incorrect. I refuse to use the email they changed it to, as they will still have control over my account. My account has been disabled, and I need guidance on how to resolve this situation.
Reported by GetHuman7487904 on domenica 29 maggio 2022 17:54

Help me with my Facebook issue

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