Facebook Customer Service Issues

My Facebook account has been hacked, and despite following the provided instructions, I have been unable to regain access for over two days. The account is registered under the name Kenny Wayne Lyon, but my official documents list my name as Kenneth Wayne Lyon. I have attempted to verify my identity by submitting my driver's license and passport, with no success as the hacker has changed the email address and password associated with the account. I have received numerous calls from friends reporting strange messages and links sent from my account. I am seeking assistance from a human representative as I have exhausted all other options. Your help in recovering my account would be greatly appreciated. Thank you. K. Lyon [redacted] [redacted] Australia

I am reaching out regarding my partner's issue with his Facebook account. Despite being signed in on one device, when he attempted to log in on our tablet, he was logged out on all devices. Even with the correct credentials, he is unable to log back in. Facebook prompts to either send a code to an inactive email or log in from a recognized device, which is not possible now. His old email, linked to the account, has been inactive for 6 months. I attempted to contact it without success. The account is in the process of deletion, so we cannot use it to receive the code. Although he has trusted contacts, the option does not appear. It is frustrating that he is locked out of his account, especially when he has the correct login details. I am looking for a solution to this issue. Thank you.

Hello! I'm struggling with linking my Instagram account to Facebook (for single sign-on). I lost access to Instagram, needing a six-digit code. Tech support is unresponsive, so I tried merging with a meta account but face the same code issue. I have login, password, photos, and documents for identification. If online help is limited, can I restore access at a local affiliated office? My Instagram handle is ren_rara. 😭😭😭

I am experiencing confusion regarding my Facebook account suspension. In mid-March [redacted], my account was initially suspended, then restored after I appealed the decision. However, a few days later, my account was suspended once more for 30 days without a clear reason provided. Upon trying to appeal again after the suspension period, I was informed that too much time had passed for them to review the decision. I am uncertain about the exact offense that led to this action, as the notification only referenced a meme I posted related to the Taliban, women, and gays. Despite reaching out to Facebook headquarters and [redacted], my account remains inaccessible, leaving me uncertain about its status.

About a year ago, I received a message from Facebook informing me that my account was disabled for violating community guidelines but didn't specify the reason. After appealing, I went through a verification process providing my ID and following the steps requested. Facebook then stated that I would hear back within 24 hours, warning that if I continued to breach the rules, my account would be permanently disabled. However, 12 days later, I received an email saying my account was unlocked. Despite changing the password, I am still unable to use my account. Even though it appears active, attempts to log in result in a review notice. The disabled account section indicates my email is not linked to a disabled account. Multiple login attempts using various devices have been unsuccessful. This has been ongoing for nearly a year now, and I am unable to access certain important aspects of my account. Assistance is greatly appreciated. Thank you, Mihai Șomănescu.

Hello, I am experiencing an issue with my computer and can no longer access one of my two Facebook accounts. My name is Albert Feyaerts. I am unable to login to the account where I am based in Quarteira, Portugal (forgot email and password). I can only access the account where I was in Casablanca, which can be deleted if I could regain access to my Portuguese account. I am listed as a friend on the Casablanca account but cannot log in. I use the following emails: [redacted], [redacted], and [redacted] Thank you for your assistance as I am lost without this account. Sincerely, Albert Feyaerts

After trying to log in, I received a message stating that my Facebook account was disabled due to a violation of terms of service. I attempted to fill out the form to resolve this, but was unable to input the security code sent to my phone. Despite multiple attempts, I was informed that I had requested too many security codes and was locked out for 24 hours. This issue is impacting both my author business and personal life on Facebook and Instagram. I want to clarify that I do not use a Windows operating system, the email address connected to the account is inactive, and the business and IP address listed are not associated with me. I am struggling to regain access to my Facebook account and am unsure how to contact the Facebook Security Team due to the code recognition issue. I recently reported a harassment complaint and blocked an individual. Any guidance on resolving this situation would be greatly appreciated.

I am attempting to recover my old Facebook account. The account was deactivated a few years ago, and I am unable to log in to reactivate it because I had two-factor authentication enabled and no longer have access to the phone number connected to it. The Help Center advises visiting the profile of the account, but due to deactivation, it does not show up in searches. I have made multiple attempts over the past years to resolve this issue. Occasionally, I receive emails with a code to log in, but the code never seems to work. I find this situation frustrating because I believe speaking with a Facebook representative could easily resolve the problem in a few minutes. Unfortunately, I have been struggling for years to regain access to my account with no success.

Since April 2, [redacted], every time I try to access Facebook, I am prompted to enable Facebook Protect. Despite following the instructions, I faced an issue after entering my verification code and clicking continue. Realizing I needed to download an app, I searched for nearly four weeks with no luck as I don't own a cell phone or iPad. I only have an HP laptop. As a long-time Facebook member of almost 20 years, I am seeking alternative ways to log in, even if it means giving up my admin rights. I have tried contacting Facebook support via email and phone, but to no avail. Any guidance or assistance would be greatly appreciated. Thank you, David Cupano.

Dear team, I have been struggling to recover my Facebook account due to issues with the third-party authentication code linked to my old company email that is now disabled. Even after resetting my Samsung S10plus mobile phone, the third-party authentication is still not functioning. Currently, I am unable to access the authentication app as I have deleted it from my device. I urgently need Facebook to disable the two-step verification code on my account linked to the ID "DHANEESH RAJ" to allow me to continue. I am unable to abandon this account as I use it for Instagram and there is a group associated with it. Your assistance in this matter would be greatly appreciated.

Haresh, you disagreed with the decision on April 14, [redacted]. Typically, it takes us just one day to review your information. Your Facebook account is not visible to people, and you cannot use it. What happens next? We will look into your account again. Due to the COVID-19 pandemic, we have very few people available to review information. This means we may not be able to review your account. If we find that your account complies with our community policies, you can use Facebook again. If we find that your account does not comply with our community policies, it will be permanently disabled, and you will not be able to disagree again.

Good afternoon. My name is Anastasia, and I am requesting to unlock my account. Dear Instagram team, I am willing to provide any necessary documents and photos to verify that the account and all associated information belong to me. My profile holds significant importance to me. There have been attempts to hack into my account and manipulate views, resulting in me blocking those involved. This may have been mistaken for suspicious activity on my page. Although I received a message about my account being disabled in error, I have been unable to re-enable it. I have reviewed the Instagram Community Standards and believe I have not breached any guidelines. Kindly consider my request and unlock my account @a.vlkv69. The code sent to my phone is being rejected, instructing me to try again later. Even the backup codes are not being accepted. Your assistance in this matter would be greatly appreciated.

I have been a member of Facebook since the beginning and started live streaming regularly in [redacted]. However, since [redacted], the amount of trolling has been overwhelming. My children, viewers, and I have all been targeted by unidentified individuals who hide behind fake profiles. They create pages to harass my viewers' jobs and personal lives with no consequences. Despite reporting these incidents, no action is taken. It's frustrating because they can file false reports that result in my pages being shut down. Innocent people are being bullied while we are just trying to enjoy a positive streaming experience. Something must be done to address this issue and protect those who are being targeted.

My Facebook account was disabled on April 2nd, [redacted], without any prior warning. I have been using Facebook for 12 years without any major issues except for a single report on a comment. Despite submitting my ID multiple times through the link provided by the help center, I haven't received any response. After getting married, I changed my name to Lani Briseño Amos on Facebook, but my submitted ID still shows my maiden name, Leilani Navarro Solis. I use Lani as a first name for easier identification by my friends. I have valuable photos of my son since birth in [redacted] and pictures of my deceased brother from six years ago on my account that I'd like to recover. I hope to resolve this matter promptly. Thank you, Leilani Amos (Solis).

On April 2nd, [redacted], my Facebook account was disabled without warning. I have been a user for 12 years with minimal issues except for one report. I have submitted my ID multiple times but have not received any updates. Recently married, my name on Facebook is different from my ID due to a nickname preference. I have cherished photos on my account, including those of my son and late brother, that I can't retrieve if not re-enabled. I am eager to understand why my account was disabled abruptly and willing to rectify any issues promptly. Your assistance in resolving this matter promptly is greatly appreciated. Thank you, Leilani A. (Solis)

Hi, I discovered yesterday that my Facebook account was hacked and the hacker accessed it from Nigeria, changing both the email address and password. I've been trying to recover my account without success. My Facebook page is important as it's for my beauty therapy business, named baljinder1979. The email associated with the account is [redacted] Unfortunately, I can no longer access my account due to the hacker's changes. My name on Facebook is Bally Chagger, and I have essential client information stored on the page. I'm desperate to regain access to my Facebook account and would appreciate any help you can provide. Thank you, Baljinder Chagger

I recently encountered a login issue with my Facebook account. I was prompted for 2-factor authentication, but I have a new phone and can't receive the code. Despite informing Facebook and having my old phone number removed, I still don't receive any codes. I've been unable to access my account for 3 months now. Below are my details: Email: [redacted] or [redacted] Phone: [redacted] ID: [redacted][redacted] Facebook Login: [redacted] The only way I can access any trace of my account is through the provided Facebook login link, as searching for it directly yields no results. If I try to switch to my original account from another account, I am directed back to this link.

I am experiencing issues accessing my Facebook account for the past three months. The platform claims my account was disabled due to numerous complaints, preventing me from logging in. Upon investigation, it appears individuals like Pankaj Rajput Siaruan and Niranjan Pandey, along with their associates, have reported my account. I am uncertain why they took this action or their intentions. I seek assistance in resolving this matter to regain access to my long-standing Facebook account, which I have been using for 8-9 years. Facebook ID: [redacted] Registered Mobile Number: [redacted]

My half-sister, Lisa Washington Gross, is struggling with mental health issues, and our family is concerned. However, she is using her Facebook page to spread false information and harass us. Despite not having social media accounts, I am being affected by her actions in real life. We are requesting that her accounts on Facebook, Instagram, or WhatsApp be suspended until she receives the necessary help. Please review her accounts to understand the situation. For further communication, you may reach out to me at [redacted]. This is a significant matter that needs attention promptly. Thank you. - Adrienne Washington from Glen Allen, VA.

Hello, I hope to accurately present the core values at Facebook as integrity, accountability, diligence, perseverance, and discipline, as I strive to embody these values in my communication today. I am Vraj. I recently opened my new store, a job I take great pride in. From my first Campaign submission, I have diligently adhered to all of Facebook’s policies, making sure to review them multiple times. Recently, I received a message stating, “Your Advertising Access is Restricted: You're no longer allowed to use Facebook Products to advertise. You can't run ads, manage advertising assets, or create new ad or business accounts.” To be candid, this was unexpected as I have always strived to comply with policies. It seems these decisions are made by advanced AI technology at Facebook. Thus, I feel it would be beneficial to have a human perspective on this matter. I am unsure what triggered the algorithm, as my campaigns have been straightforward and have not caused any issues. Unfortunately, no specific policy violation was highlighted. I am unsure if there is any hope in resolving this, but I am committed to daily compliance with all policies if my access can be reinstated. Thank you for your attention, and I eagerly await your response.