Facebook Customer Service Issues

Archive 1389

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1389. It includes a selection of 20 issue(s) reported December 15, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I forgot my Facebook password and can't access the code sent to my old phone number ending in [redacted]. I lost my phone and no longer have access to that number, so I can't receive the code. I can log in with the number, but I've forgotten the password. Please send a code to my email at [redacted] or text me at my new number [redacted]. I need the code for my FB account because I can't see the code sent to the old number ending in [redacted].
Reported by GetHuman5556816 on martes, 15 de diciembre de 2020 19:50
I bought a four-wheeler on the marketplace and followed all the instructions for payment. Unfortunately, the seller disappeared as soon as they received the money. I would like to file a claim under Facebook's protection policy since this was our first purchase experience on the platform. If this issue is not resolved, I will report it to the consumer protection agency and the Better Business Bureau. I have all the necessary texts and receipts as evidence of the ATV purchase.
Reported by GetHuman-swisheri on martes, 15 de diciembre de 2020 20:09
I am inquiring about my Facebook account under the name Evangelist Lovemore Taruvinga with the email [redacted] I am facing issues as my account has been blocked by Facebook without any explanation. This action has disrupted my work as I am a Pastor and have important documents stored on my account. I have been using this account for over 20 years without any problems until now. Despite providing my ID as requested after the closure, my account remains inaccessible. I believe this situation is unjust and I am seeking assistance to resolve this matter promptly. Your cooperation in addressing this issue is greatly appreciated. Thank you in advance for your attention.
Reported by GetHuman5557011 on martes, 15 de diciembre de 2020 20:40
A few days ago, when I tried to log in as usual, I received an "incorrect password" message. Upon attempting to reset the password, I found an unknown email linked to my account. I have been unable to reset the password as it now requires a login code, which I cannot obtain without logging in first. This has been a frustrating experience as my business page is linked to this account, causing difficulties during the busy holiday season. I urgently need assistance in restoring access to my account and resolving this issue promptly. Thank you.
Reported by GetHuman5557304 on martes, 15 de diciembre de 2020 21:52
I recently upgraded to a newer iPhone and I'm having trouble accessing my account. I'm trying to recover my account under the email [redacted] and the phone number [redacted]. When I request an activation reset code to be sent to my phone, it claims to send an 8-digit number, which I never receive. I attempted to use other emails for a reset, but they are connected to different Facebook accounts. Even though I verified my [redacted] email address through security questions and reset the password for a new email, I'm still unable to open my mailbox.
Reported by GetHuman-blakefel on martes, 15 de diciembre de 2020 22:08
Hello, I am having trouble accessing my old account. I used to have an account, but someone changed my password, preventing me from using the account. Over time, I updated my email address and created a new profile. However, I am still attempting to access my old account with only the old password. Could you please assist me in accessing my old profile under the name Goran Masa Kress? My actual name is Goran Kresić, and I have been using a new profile under that name for the last 10 years after my old account was hacked.
Reported by GetHuman-gorankre on martes, 15 de diciembre de 2020 22:41
Please assist me in reactivating my disabled Facebook account. I kindly request the reactivation of my authentic Facebook profile that has been disabled. My sincere apologies, please enable my Facebook account. Could you please help me understand how to reactivate my disabled Facebook account? I am seeking help to enable my disabled Facebook account. If you have a customer service issue, we can aid you in attracting the attention of Facebook more effectively. Click below for assistance. If you require further support beyond our free tools, we collaborate with a US-based company to promptly connect you with a live expert for a reasonable fee.
Reported by GetHuman5535766 on martes, 15 de diciembre de 2020 22:54
My Facebook account was hacked back in April. Unfortunately, I no longer have access to my email or remember my password to recover it. The hacker has since added new email and phone numbers to my account for verification. I've attempted to create a new account using my current email, but it keeps getting disabled. Being isolated because of a terminal illness, Facebook has been my connection to the outside world. Despite my efforts, I have not been successful in regaining access. Any assistance would be greatly appreciated as soon as possible. Thank you.
Reported by GetHuman2949261 on martes, 15 de diciembre de 2020 23:37
Hello, my son suffered a brain injury in a car accident, leading to short-term memory loss. He changed his password on Yahoo but forgot to write it down. Consequently, I'm unable to access his Yahoo account to retrieve the code from Facebook. His computer is the only means for him to chat with friends and play his games. Please assist us in recovering access to his Facebook account at [redacted] You can reach me at [redacted]. This would be a great Christmas gift for him. Thank you so much for your help. Warm regards, Steven's Mom
Reported by GetHuman5558047 on miércoles, 16 de diciembre de 2020 2:54
Several years ago, I created the Maine State Troopers Foundation Facebook account. Unfortunately, I cannot recall the password for the email address associated with it, and the person who managed that email is not available. I am exploring the option of using an alternative email or phone number for access, but I cannot locate one. I would like to update our Foundation's Facebook page. The current displayed email address is [redacted]; however, I have not used this email in a long time. My name is Aaron Turcotte, and my cell phone number is [redacted].
Reported by GetHuman5558464 on miércoles, 16 de diciembre de 2020 8:24
Someone has reported me for harassment and bullying in a group comment after making racist remarks about me. I defended myself by explaining that I was not the one who made racial comments, yet I received a 7-day ban. I believe this action is unjust since I was simply defending myself. I am considering taking this matter to the media if the ban is not reversed. I have screenshots of the entire conversation as proof.
Reported by GetHuman5558527 on miércoles, 16 de diciembre de 2020 9:23
Hi, I am Brett L. J. My Facebook account was under the name Lavell V. J. I've had this account for over 11 years since creating it in [redacted]. I want to address the recent disabling of my account due to not meeting community guidelines. However, my account did not contain any inappropriate content. It mainly featured pictures of my children and positive posts, with no inappropriate or negative content. I am perplexed about why my account was disabled as it did not violate any policies, and I feel unfairly treated in this situation.
Reported by GetHuman5558578 on miércoles, 16 de diciembre de 2020 9:52
I recently faced an issue with my account where my first number, which was inactive and blocked by the SIM company, was listed. I then added my second number to the account. However, yesterday morning, I encountered a verification process. When I tried to log in, I entered my password but was unable to access my account. I attempted to recover my account through the "forget password" option, but the verification code was sent to my first number. Surprisingly, the code was received on my second number as well. Nevertheless, when I entered the code, an unknown error message appeared. Please resend the verification code to my second number instead.
Reported by GetHuman-atharsh on miércoles, 16 de diciembre de 2020 10:10
Last Friday, my Facebook account was hacked. The hacker changed my password, email, and phone number, locking me out. They altered my username to "nour.smati.[redacted]" and have been using my account to harass my friends on Facebook. I tried to recover my account by submitting my passport and ID to Facebook via email, but I haven't received a response or had it reviewed in over 5 days. Please assist me.
Reported by GetHuman-smati_no on miércoles, 16 de diciembre de 2020 11:25
On Monday, December 14th, [redacted], my account was hacked. The hacker changed both my email address and password. While I know you usually send an email for any email changes, I did not receive one this time. It's possible the hacker also accessed my email and deleted the notification. I've spent two days trying every method, but I'm unable to recover my account. I need help either regaining control of it or deleting it permanently.
Reported by GetHuman5558727 on miércoles, 16 de diciembre de 2020 11:30
I am unable to log into our Facebook account even after attempting to reset the password. When we try to log in, it prompts us for an ID, which we cannot locate as a business entity. We urgently need access to our account restored to view our inbox, communicate with our customers, and send out newsletters. It seems we are currently locked out of our own Facebook account for unknown reasons despite numerous efforts to regain access. Any assistance you can provide in resolving this matter would be greatly appreciated.
Reported by GetHuman5558748 on miércoles, 16 de diciembre de 2020 11:43
Dear Customer Service, I am currently facing difficulty accessing my Facebook account linked to the email address [redacted] and my phone number +[redacted]2, which I am unable to use as I am out of the country. Facebook is requesting a code sent to my phone number to log in, affecting my business page named TAT Outfits. Losing access to this account would mean losing my business, customers, and all my work. I kindly request your urgent assistance in resolving this matter. Thank you for your prompt attention to this issue. Best regards,
Reported by GetHuman5558958 on miércoles, 16 de diciembre de 2020 13:41
Hello, my Facebook dating profile has been disabled inexplicably. I haven't posted anything violating any guidelines, so I am puzzled as to why this happened. If someone reported me, it must have been out of spite as there was nothing inappropriate on my profile. It was functioning without any issues just a few days ago. It seems unfair that just one report could lead to the removal of my profile.
Reported by GetHuman-mccrayah on miércoles, 16 de diciembre de 2020 13:52
I recently discovered suspicious activity on my Facebook account where someone changed my email and password. Fortunately, I was still logged in on my phone and managed to update my login credentials. I reported the incident to Facebook, which logged me out from all devices. However, I now require a code to log back in. Despite requesting a code via text, I haven't been receiving the verification code. This has caused me to become stuck in a loop where I can't log in to obtain the code, while also unable to generate a code without being logged in.
Reported by GetHuman5559222 on miércoles, 16 de diciembre de 2020 15:00
1. I received an email stating that a password reset code was issued. 2. I got an email notifying me of someone accessing my account from Austin. 3. An email indicated that my account was accessed from Houston while I reside in Amarillo. 4. Following an email alert of an account access, I secured my account by changing the password but did not receive a code. The guidance to find the code via the Facebook app was impossible for me as I couldn't access Facebook. Despite providing my ID, I faced an expired link error when attempting the steps. I am incredibly frustrated as I cannot retrieve my memories and photos after losing a child. Any assistance is greatly appreciated.
Reported by GetHuman5559337 on miércoles, 16 de diciembre de 2020 15:32

Help me with my Facebook issue

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