Facebook Customer Service Issues

Archive 1382

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1382. It includes a selection of 20 issue(s) reported December 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently reposted a friend's post on Facebook. However, my page was restricted for 30 days due to allegations of fraud. I inadvertently accepted the claim, but I want to clarify that I had no malicious intent. I participated in a Christmas gift exchange with my friend and there was no fraudulent activity involved. I believe there should be a more effective way to address and contest such situations. My Facebook page is under the name Davi TC. The post in question discussed exchanging gifts with friends and was not meant to deceive.
Reported by GetHuman5541634 on jueves, 10 de diciembre de 2020 19:40
Dear Ladies and Gentlemen, My name is Velid Bubalo. I have a question as I accidentally deleted my Facebook account. I am trying to log back in, but I can't remember my email address and password. It has been 5 years since I signed up for Facebook, and honestly, I have forgotten all the details I used for my email and password back then. Can you help me retrieve my old Facebook profile, or do I need to create a new one? I prefer not to make a new profile because all my contacts are on my old one. Thank you in advance for your assistance. Best regards, Velid Bubalo
Reported by GetHuman-bubalove on jueves, 10 de diciembre de 2020 20:38
I created a Facebook account using my phone number. Recently, I unknowingly created another account with the same phone number. Realizing this, I logged into my old account, removed the phone number and email (replaced with a new email), and successfully added my phone number to the new account. However, I am unable to verify my new email as I am not receiving the confirmation code. The message prompts me to enter the code sent to [redacted], but I do not receive any emails when requested. I am feeling confused and frustrated as I just want to regain access to my Facebook account. Thank you for your assistance in advance.
Reported by GetHuman5541870 on jueves, 10 de diciembre de 2020 20:47
I can't access my business page as the admin. I keep getting an error message that says, "The page isn’t redirecting properly." I've tried clearing cookies on different browsers, but it doesn't help. Oddly, I can log in on my android phone but not on my computer using [redacted] How do I resolve this issue and log in successfully from my computer?
Reported by GetHuman5541921 on jueves, 10 de diciembre de 2020 21:00
A few years ago, my Facebook account was blocked because I used a fake name. They requested my ID, but since I didn't have one, I used a regular photo. Since then, it has been stuck on "being reviewed." I want my account back to retrieve my photos. I'm willing to provide my ID now and change to my real name, but I can't reach Facebook. When I attempt to send them a photo ID with my page name, it requires me to be signed in, which I can't do. I'm at a standstill.
Reported by GetHuman-iluvgree on jueves, 10 de diciembre de 2020 21:37
I recently closed all my Facebook accounts. However, I received a notification that someone using an iPhone logged into my account under the name Cynthiaburt56, which should have been deactivated. I have also been hacked on the accounts Burt Oes Cynthia and Cynthia Burt. Despite closing all accounts and not being active on Facebook anymore, these accounts remain open. Could someone please assist in resolving these security issues promptly?"
Reported by GetHuman5542403 on jueves, 10 de diciembre de 2020 23:58
My Facebook account was hacked, and the password and email were changed. Unfortunately, I had deleted the associated AOL email account just days before. Moreover, I upgraded my phone and no longer have the device I usually log in with. I've sent Facebook several pictures of my ID but have not received a response in two months. The hacked account is posting random inappropriate content that, although not violating Facebook rules, is concerning.
Reported by GetHuman5542542 on viernes, 11 de diciembre de 2020 1:04
We have received your details. If it is determined that you are underage for Facebook, your account will remain disabled. This is due to a violation of our Terms of Service. The security of our users is a top priority, and until this matter is resolved, your account will continue to be inaccessible. If you are not Dileep, please log in here to address this. You can also download your information from the website. Thank you.
Reported by GetHuman5542725 on viernes, 11 de diciembre de 2020 2:45
Hello Facebook team, I encountered an issue when setting up two-factor authentication on my account. I was directed to a security checkpoint where I had to choose from three options: 1. Approve login on another device 2. Input an unlock code 3. Upload a photo ID I attempted the first option, but it didn't work even though I was using my own phone. Next, I tried the second option but did not receive an unlock code via email, despite owning the email account. Lastly, I considered the third option, uploading a photo ID, but I don't have an ID matching my Facebook account. I kindly request the Facebook team's assistance in resolving this matter and gaining access to my account. Thank you.
Reported by GetHuman5521492 on viernes, 11 de diciembre de 2020 3:17
Dear Sir/Madam, I am a new streamer on Facebook Gaming. I have created a Gaming Video Creator Page on my main account. I am experiencing difficulties meeting the criteria for the level up program even though I have achieved 4 out of 6 requirements. Despite streaming regularly over the past months, I am struggling to meet the 4-hour streaming time and at least 2 active days in the last 14 days. I am looking for guidance on how to overcome this issue. My Facebook gaming page is "Suepot Gaming." I appreciate any suggestions or feedback. Thank you. Respectfully, John Sue Ortiz
Reported by GetHuman-jsfao on viernes, 11 de diciembre de 2020 5:17
Hello Facebook team, I recently attempted to enable two-factor authentication on my Facebook account, but it led to a security checkpoint. When I tried to proceed through the security check, I faced difficulty with the available options. I first attempted to approve my login on another device, but it did not work despite it being my phone. Next, I opted for the unlock code, but I did not receive any code, even though the email is correctly set up. Lastly, I considered uploading my photo ID, but I do not have one that matches my account. I kindly request the Facebook team's assistance in opening my Facebook account. Thank you.
Reported by GetHuman5521492 on viernes, 11 de diciembre de 2020 5:37
I was logged out of my Facebook account. The email and phone number connected to it are no longer valid, and I don't remember the old password. I can still access my Messenger account, which is connected to my Facebook. The name on my Facebook is Katie Anne Sanders, while my ID shows Katie Anne Monk. I've attempted to log in but am unable to do so without the original password, email, or phone number. I have a new email now.
Reported by GetHuman5542988 on viernes, 11 de diciembre de 2020 5:58
My Facebook account under OSGaming has been repeatedly blocked on Marketplace and has now been permanently banned for my entire account. I am unsure why this has happened, as I have abided by all of Facebook's policies and have not attempted to sell anything against their rules. They are requesting a video of me tilting my head, which I find quite unusual. I have maintained my account for 2 years and possess legitimate products that I wish to sell. I am not engaging in any fraudulent activities and do not appreciate being labeled as such.
Reported by GetHuman-zacsalem on viernes, 11 de diciembre de 2020 6:44
I am experiencing difficulties logging into Facebook due to security reasons. The system prompts me with a message suggesting that I may have entered my password on a fake website. Upon attempting to use the security code sent to my email, I encountered an error message prompting me to try another method. The alternative authentication method using my birth year only goes up to [redacted], which is not current for me. Considering these obstacles, I am considering deactivating my Facebook account since I rarely use it. I am concerned about potential hacking and unauthorized activity as my account has seen minimal use, limited to uploading a single song over the last few years. Thank you.
Reported by GetHuman-goodsoil on viernes, 11 de diciembre de 2020 6:53
In October, my Facebook account was hijacked by an Indonesian hacker. The hacker used my credit card information to advertise on religious Facebook pages. Although Facebook has now restored my account and canceled the ads, my ad account in Facebook Business Manager has been deactivated since then. I have submitted over 20 support tickets to Facebook because I run an online shop and rely heavily on ads. Unfortunately, I have not received any responses as the tickets are automatically closed without allowing me to reply. Can anyone offer assistance with this issue, please?
Reported by GetHuman-goebelda on viernes, 11 de diciembre de 2020 6:53
My Facebook username is Akor Ayodeji Godspower with registered number [redacted]1 and email [redacted] My account was hacked after I received a call from a hacker who tricked me into providing a verification code sent by Facebook. The messages were: fb 2fA Use for activation: [redacted], and <#> [redacted] is your Facebook code H29Q+Fsn4Sr. The hacker used my account to scam my friends with false messages about making money through Bitcoin and Amazon. I need assistance from Facebook to recover my account.
Reported by GetHuman-akorgods on viernes, 11 de diciembre de 2020 7:14
Dear Sir/Madam, I respectfully seek your attention regarding the recent disabling of my Facebook account. I have been using this account since [redacted] without any previous issues. I suspect that my younger brother, who also accesses my account, may have unknowingly violated some policies. I am requesting your assistance in resolving this matter promptly. I assure you that such incidents will not recur. Thank you.
Reported by GetHuman5543097 on viernes, 11 de diciembre de 2020 7:30
I created an account about 6 to 7 years ago. However, my phone was stolen, and I couldn't use the line or remember the password. I recently found some sensitive details linked to that account. I've tried to recover the password and edit the information without success. All I want is access to that account or for Facebook to deactivate it. I would greatly appreciate the help. Thank you. - Idumah
Reported by GetHuman-idumaho on viernes, 11 de diciembre de 2020 8:09
I am having trouble sorting photos in albums created before the recent Facebook layout change. The sorting option does not appear in the album's 3-dot menu, and I prefer to have the most recent photos displayed first. Additionally, in the previous version of Facebook, the most recently added photo in an album would automatically become the cover photo, which is not happening in the new layout. Despite reporting these issues numerous times through the feedback form and community posts, I have not received any replies or seen these basic features added back.
Reported by GetHuman-ristohun on viernes, 11 de diciembre de 2020 11:13
Today, I discovered that our Facebook and Instagram Page was restricted. All posts linking to our website promoting the Students Against Hunger Online Contest in Nigeria have been flagged on Facebook. This event aims to combat hunger and poverty, featuring an online contest with [redacted] winners. We kindly request a swift resolution to facilitate our registration process on these important platforms as we value their reach and impact.
Reported by GetHuman-richlife on viernes, 11 de diciembre de 2020 11:31

Help me with my Facebook issue

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