Facebook Customer Service Issues

My business page, Liefie Boer, was hacked on January 13th this year. I have sent 20 emails to the help support inbox, but no one has responded. The Postcron App hacked my page and changed my role from admin to analyst. Now, I cannot contact or post on my page, which has 16k clients. This page was crucial for my single mom business for 6 years, and now I am unable to provide for my kids. I am pleading for help from Facebook to remove the hackers and reinstate me as the admin. The lack of response is disheartening. Annelien

Three days ago, I tried to open my messenger, but it only stays open for about 10 seconds before kicking me out and asking for my password. This issue is new to me as it has been working fine for over a year. When I try to enter my password, it tells me it's incorrect, even though I haven't changed it. Since I no longer have my old phone number, I can't receive the code it tries to send me. Clicking on "I don't have access to that number" just leads me in circles. I urgently need access to my Facebook and messenger accounts. How can I resolve this situation effectively? The current process is frustrating. Thank you. Name: C. Folks

Hello, my name is Arsalan Abdulbakht. Unfortunately, my Facebook account has been hacked by someone from a different country. They have changed my password and email address. Despite this, they were unable to change my name. They have uploaded inappropriate and harmful content to my account. I am concerned as they have also been deceptive on my behalf since I have reported the incident to the police. I am reaching out for assistance to regain access to my Facebook account. Thank you for any help you can provide. Email: Z Phone Number: [redacted]9 Email: [redacted]

I used "CR 7" as my profile name, and I apologize for it. I promise not to repeat this behavior. Unfortunately, Facebook disabled my account, which has affected my access to connected applications and games. Kindly assist me in reactivating my account. I am willing to change my profile name to my real name promptly. I can provide my ID card as verification. The username of the account is "+[redacted][redacted]". Please assist me in resolving this issue. Thank you.

Hello, I'm Tammy Eller. I initiated a birthday fundraiser for SCT Now, but upon further research, I found out that the organization no longer exists. This is my inaugural fundraising effort, and I would like to switch the recipient to "The Code," a legitimate organization. I apologize for the confusion and appreciate your help in redirecting the donations totaling $[redacted].00 to a genuine cause. I hope this adjustment can be made swiftly for the benefit of all donors. Thank you in advance for your assistance.

My Facebook account was disabled after sharing my vexel artwork in multiple digital art groups last week. Following the sharing, I was automatically logged out, and when I tried to log back in, Facebook requested confirmation using my old mobile number [redacted], which is no longer functional. I am eager to regain access to my account and am prepared to provide my valid IDs and additional documentation to prove my identity. It is crucial for my online business, where I sell commission art, and for my Facebook page, ADP Arts. Please respond to my email promptly. Thank you and God bless.

I've been struggling to access my Facebook account despite knowing my mobile number and password. Someone from Ghana, listed as a friend, has been taking money from my account. I've alerted my bank and may involve the police to investigate. Despite providing my email and mobile number for verification, I haven't received the code to log in securely.

I am currently unable to access the 2-step verification code for my Facebook account. I have already submitted my ID and photos with a sign displaying a number. However, I am experiencing difficulty submitting more requests as it states it is sorry. Could you please assist me in removing the 2-step verification? My Facebook contains all the pictures of my 2-year-old son who has passed away, and due to my security settings, I am unable to view them. My current cell phone number is [redacted], but I previously had the number [redacted] linked to the account. Your help in this matter would be greatly appreciated.

Due to my medical issues causing memory problems, I unintentionally created multiple accounts. Sadly, Facebook disabled my account, and I'm struggling to regain access. I've tried all available methods like submitting my ID and reaching out via various emails, but to no avail. Instagram is also at risk. Without Facebook, I'm losing business and contact with loved ones. It seems impossible to resolve without being able to log in. I urgently need assistance to reactivate my account to reconnect with family and clients. Your help would be greatly appreciated.

Dear Facebook Team, I recently requested a review of the decision regarding the violations on my page on 12.08.[redacted], which was finalized on 01.12.[redacted]. The video clip in question, deemed against Facebook community standards, was a part of a Turkish Drama aired on Turkish National TV. The scene depicting suicide was dramatized and not actual. Posting the alleged video was unintentional, with no intention to breach community standards. I sincerely apologize for posting the clip that violated your policies. I assure you of my commitment to following Facebook's community standards and policies. Please reactivate my page as it was before. Best regards

I confirmed my Facebook account using a photo, then attempted to reset my AOL mail password, but the code was sent to a secondary phone and did not work. I was unable to access either my mail or Facebook accounts as the codes and numbers did not match. My Facebook profile includes various pages related to politics, the Rangers, flying, and flowers. On my main page, there is a photo of me wearing a black winter coat in the snow. I tried multiple times to login, suspecting a potential hacking issue since my ID verification was already sent to Facebook and approved with a photo.

I was deleting some apps on my phone to make space for new ones and accidentally removed Instagram. After redownloading it, I realized I couldn't access my other account. It's inactive and I dislike the photos on it. I've been trying to reach out for help, so if you could contact me, that would be great. Thank you.

Hello, my name is Adam P. I am wondering why I keep having issues with my Facebook account. Every time I try to open a new account, after a security check, it says there is unusual activity and prompts me to confirm my phone number. Could someone be spying on me or am I getting scammed repeatedly when trying to create a new account?

My page, "Bruce Smith Westland Mayor," has been disabled. I received an email stating that a post violated Facebook's policy. I cannot address this issue without knowing the specific post and its posting date. As one of 72 New Zealand Mayors utilizing social media for public information, maintaining a secure platform is essential. Transitioning to platforms like Facebook is vital for Westland's communication with the community. If my page's removal was due to a targeted complaint, it concerns us for the future. I would appreciate it if you could review my page and inform me of the reasons behind its removal. Best regards, Bruce Smith, Westland District Mayor

Dear Reader, I am reaching out to address an issue I encountered on February 14, [redacted]. I received several emails at approximately 5:08 pm alerting me to suspicious login attempts and password reset requests. These emails are attached for your reference. The location of these attempts was in Forest, Brussels-Capital, while I was at home in Zaventem, Flemish Brabant. Despite not initiating these changes, Facebook deactivated my account due to unauthorized activities and postings. Despite multiple attempts using the provided links, I have been unable to regain access to my account through the online forms. As a long-standing member with a professional account, my Facebook and Instagram profiles are invaluable to me. I seek your assistance in verifying my identity in order to reclaim access to my accounts and restore their security. Thank you for your attention to this matter. Best regards, Yassine El Bekkali

Dear Readers, I am reaching out regarding an issue I encountered on February 14, [redacted]. I received numerous emails alerting me of unusual login and password reset attempts around 5:08 pm. These emails are attached for your reference. I was at my residence in Zaventem, Flemish Brabant, while the login attempts were traced back to Forest, Brussels-Capital. I did not initiate these changes and have reported them to Facebook via the provided links. Following these unauthorized actions, unauthorized content was posted on my account leading Facebook to deactivate it permanently despite my repeated attempts to rectify the situation through their online forms. As a long-time member, my account holds significant personal value and utility. I seek assistance in proving my identity and demonstrating my commitment to Facebook and its community to regain access to my Facebook and Instagram accounts. Thank you for your attention and understanding. Warm regards, Yassine El Bekkali

Dear Reader, I am reaching out to address an issue I encountered. On February 14, [redacted], I received several emails regarding unusual login attempts and password reset requests at approximately 5:08 pm. I was at my residence in Zaventem, Flemish Brabant, while the logins originated from Forest, Brussels-Capital. I did not initiate these changes and immediately reported the issue to Facebook by following the provided links in the emails. Unfortunately, my account was compromised, leading to unauthorized activities and subsequent deactivation by Facebook. Despite multiple attempts to rectify the situation through the online forms, my account remains inaccessible. As a long-standing member, my account holds sentimental and practical value. I seek your assistance in verifying my identity and reclaiming access to my Facebook and Instagram accounts. Thank you for your attention. Yassine El Bekkali

Hello, I recently posted on my page and then had it closed due to security reasons. The page in question is Marshall Randall Carvin Peavy which is used for my band persona. It had associated groups that are now inaccessible. I am puzzled as to why this happened and would like to understand the situation better. I have realized that the page is named after my band and was previously a different profile that was changed with Facebook's approval. This change has affected the associated group, and I am keen on having the page reopened to rectify the adjustments made. The group is significant, and I'm unable to interact or respond to messages which is unfair to its members who are unaware of the current situation.

Dear Reader, I am reaching out to address an issue I encountered regarding my Facebook account on February 14, [redacted]. I was bombarded with emails alerting me of suspicious login attempts and password reset requests around 5:08 pm. These emails, which I have attached, show that the unauthorized activities took place in Forest, Brussels-Capital region, while I was at my home in Zaventem, Flemish Brabant region. Despite not initiating these alterations, my account was disabled by Facebook due to unauthorized actions on it, rendering it irrecoverable. I have diligently reported the issue to Facebook numerous times through their online forms, but to no avail. As a long-standing member, my Facebook and Instagram accounts hold significant value to me. I am seeking your assistance in proving my identity and reclaiming access to my accounts. Thank you for your attention and understanding. Best Regards, Yassine El Bekkali

I am having trouble resetting my Facebook password as I have forgotten it. Despite attempting to reset it through the android app and desktop version multiple times, I have not received any verification codes or confirmation emails. Even when I tried using an older version of the android app, I encountered issues with inputting the received email and SMS codes as there were no fields available. Additionally, the "my account is hacked" option did not provide a solution. Creating a new account to seek help from the Facebook community proved futile as my new account was disabled and my post deleted. I have exhausted all possible avenues to reset my password for the past two months. Could someone please suggest another method to regain access to my account?