Currys Customer Service Issues

I placed an order for an integrated washing machine that was scheduled for delivery, installation, and removal of my old unit on December 18th. Unfortunately, the new machine had a faulty door upon delivery, and although the installers noted it, they proceeded with the installation and mentioned that a replacement would be ordered. Since then, I have not received any updates, and the customer service chats have not been helpful. Currently, the door is still faulty, and I'm waiting for the replacement washing machine. I need assistance in getting this resolved as I am not making progress through the chat support. I cannot accept keeping a faulty machine without any communication regarding the replacement. Thank you, Karen S.

I placed an order for a Sony Soundbar for click and collect at the Stafford store tonight. Despite the payment going through, I did not receive an acknowledgment, and the screen took me back to the Curry's page indicating an empty basket without an email confirmation. I attempted the purchase again and encountered the same issue before giving up. Around 2 hours later, I received two emails confirming the order of two soundbars, which I do not intend to purchase. I need assistance in canceling the order for the second soundbar. Thank you, Lester Davey.

Hello, I purchased a washer dryer online on December 27th, and it was delivered this morning with a dent at the bottom front. I have been trying to contact customer service for nearly 2 hours, speaking with two different staff members who kept passing me around. One staff member mentioned a discount for keeping the dented machine, but I insisted on an exchange. After being placed on hold, a third staff member asked for my order number and address, but couldn't assist further as I didn't know the email address used for the order. I was told to have my husband call back. The experience has been frustrating and unhelpful. I would like either a £75.00 discount or a replacement washer dryer. Additionally, I am willing to pay for installation if someone can assist with that. Thank you.

I purchased a Shark vacuum from Currys Branch [redacted] at Teeside Park on 29/12/20 (receipt [redacted]). The Shark representative stated we'd be contacted for collection on Thursday the 31st. During the sale, the Currys assistant mentioned delivery. It's now the 2nd of January, and I haven't heard anything from Currys. After discussing with a staff member, I was informed there were two in stock, but further calls revealed none were available, and due to COVID, the store is only open for click and collect. I was told a refund can only be processed online. As senior citizens without a hoover, I request a refund to purchase elsewhere. We've been loyal customers for over 40 years, buying various appliances from Currys, but this service has been disappointing. - M&S Sims

Subject: Urgent Assistance Needed for Faulty TV Purchase Good Afternoon, I recently bought a Hisense 65-inch television online, with the order reference number [redacted]. Unfortunately, upon delivery on 31 December, I discovered that the screen was damaged. Despite several attempts to contact customer service via phone, I was unable to connect to assist due to a lack of available options. After visiting the Currys PC World store in Isle of Man and speaking with a team member named Tom at the Spring Valley Industrial Estate branch, I was given an RA number - [redacted]. Tom attempted to assist by providing alternative contact numbers, but unfortunately, none of them were successful. Due to the size of the TV, it is impossible for me to return it in person. I am writing this email in the hopes of exchanging the faulty TV for a new one of the same make and model, with installation included for convenience. I am eager to resolve this matter promptly and would appreciate your assistance in rectifying this issue. Please contact me at your earliest convenience via the information provided. Thank you for your attention to this matter. Sincerely, M. Doyle

Dear Sir, I apologize for the quality of this message as I usually have someone writing for me. As a person with multiple disabilities and a life-shortening illness, I rely on my wife for care. However, she suffered a brain injury last year. Due to my condition, I can't walk, write, or perform daily tasks. Since March [redacted], due to Covid-19, I haven't been in contact with others. Unfortunately, my laptop got damaged during a seizure, and although we had a "know how" policy for accidents, I'm facing issues with the repair process. The policy doesn't seem to cover accidents related to disabilities, and I have faced mistreatment and lack of communication. I believe this situation involves discrimination, misunderstanding of disabilities, and safety concerns. I would appreciate it if a manager could contact my wife, Denise, to address the denial of the plan, treatment of disabled customers, refusal to repair under the policy, and Covid safety measures. Thank you for your attention to this matter. Stephen O'Connor

Subject: Fitbit Sense Order Issue Location: Evesham, Worcestershire I placed an order for a Fitbit Sense on January 1st with store pickup on January 4th. Upon arriving at the store, I was told that there was an issue with my order, and it hadn't been delivered as expected. Thankfully, they had a Fitbit Sense in-store and offered it to me instead. A different sales assistant handled the transaction, canceling my online order. Since I had paid with Currys vouchers online, I couldn't pay for the in-store item using a card. After leaving the store confused about the refund process, I called customer service on January 5th. They assured me I would receive a refund within 72 hours of the order cancellation. However, when attempting to use my online vouchers, they still show zero credit, indicating I haven't been refunded even after 72 hours. I'm disappointed with the customer service I have received from Currys and the delay in processing my refund. Thank you, J.L.

I would like to schedule a cleaning for my Belling cooker before it needs servicing. Please contact me at [redacted]7. Depression tips: - Take a shower with water as hot or cold as you prefer. - Moisturize your skin with your favorite lotion. - Put on clean, comfy clothes and your favorite underwear. - Drink cold water with ice and maybe some mint or lemon. - Clean something small like organizing a drawer or washing a few dishes. - Listen to upbeat music loudly and dance. - Cook a meal even if it's simple like ramen, and add something extra like veggies. - Engage in a creative activity like writing, drawing, or crafting. - Spend time outside, take a walk, and connect with nature. - Talk to someone, whether a friend, family member, or even a stranger. - Cuddle your pets, chat with them, and take pictures. Remember, your best is always enough for the right people. You are valuable, loved, and worth it. Stay strong and keep going! Feel free to share these tips. 💜💜💜💜💜💜 Thank you, Ms. M. Paice

Subject: Urgent: Delay in Fridge Freezer Voucher Refund Dear Chief Executive, Mr. Alex Baleock, I am writing to address the delay in receiving the voucher refund for the faulty fridge freezer collected on December 23, [redacted], under Ref. No. CUR[redacted]29. Despite being promised the voucher within 3 to 5 working days, it has not been provided yet. The urgency of the situation is heightened as I am without a fridge freezer for the Christmas period and require the refund promptly to purchase a replacement. Your attention to this matter is greatly appreciated, and I kindly request the voucher refund to be sent via email at the earliest convenience. Looking forward to your prompt response. Best regards, J. Cosentino

Hi, I purchased a mobile on sale for $79.99, but then discovered my daughter bought the same one on eBay for her dad. I returned the one from Curry's to the store and had some issues with the return process. Although I've used PayPal for years without problems, they mentioned needing permission to process the return. After sending the item back, I didn't receive any confirmation. I contacted PayPal to query the situation and surprisingly the item arrived the next day. I filled out two return forms but haven't received any updates. Can anyone assist me with this issue? Thank you.

I recently noticed a £6.50 monthly charge on my bank statement to Curry’s. I was unaware of this ongoing payment. Upon contacting my bank, I learned this direct debit has been active since June 13, [redacted]. The Mandate ID is [redacted]3 and the Originator ID is [redacted] DSG. I, Amanda F., reside in Corydon, Maythorne Way, Luccombe Village, Shanklin, IOW PO37 6RU. Kindly reach out to me via email to arrange a refund. Thank you.

I bought a bundle from Currys in October [redacted] for my new kitchen extension, which was not built at the time. The items were installed in January [redacted]. In August [redacted], the dishwasher stopped working. I initially thought it was an electrical issue, given that the dishwasher was only 8 months old and used in a single-person household. Due to COVID-19 delays, my electrician inspected the installation last Friday and confirmed that the dishwasher is faulty, not a wiring problem. Unfortunately, the dishwasher is now out of warranty. What steps can I take next to address this issue?

My 17-year-old daughter ordered a gift card, but then she realized she didn't need it. She tried to cancel it online since the phone lines were not working. When she thought she wouldn't get a refund, she scratched the card. However, she later received an email over the weekend saying they would arrange a collection and refund. Now she doesn't need that. Despite multiple attempts to contact them via phone and web chat to explain she needs to cancel the cancellation, the operators were not understanding her situation. This has caused her a lot of stress, and she shared the details with me. I've been attempting to resolve the issue since but haven't been able to reach anyone. The email mentioned arranging a DPD collection, which we can't accommodate right now as we're waiting for coronavirus test results and need to isolate. We're just seeking to speak to a customer service representative as the online options keep leading back to the website. Please assist. [redacted]

I made an online purchase but received an email stating the item was no longer available for delivery, despite earlier confirmation. The website was unhelpful, leaving me confused about the refund process since no payment was taken. Additionally, my wife received a conflicting text about the delivery schedule on the same day. Why were two different methods used to convey information? I seek clarity on why the item cannot be delivered now and if I can reorder or need to find an alternative. I am disappointed with the customer service experience; contacting you online or via phone leads to dead-ends or looping back. The live chat feature is ineffective without a microphone. I hope to receive a meaningful response to address these unresolved issues. Kindly ensure replies do not come from a 'do not reply' address. Regards, C. Buckingham.

Subject: Issue with Vacuum Order CUR [redacted] Hello Currys, I am experiencing a significant issue with the vacuum cleaner I ordered (CUR [redacted]). Upon initial use, the roller was not functioning correctly due to a misshapen part, causing breakage and obstruction in the sweeping bar section. Despite my attempts to contact your customer support team via the website and finding no working telephone numbers, I eventually reached out to Shark, the manufacturer, who promptly responded and replaced the vacuum. However, the replacement arrived damaged in the same manner. My efforts to seek a refund have led me back to Currys, where I have encountered difficulties with the virtual assistant, email options, and contact forms that are inadequate for explaining complex issues. I have been unable to speak with a representative despite continuous attempts over the past ten days, even joining a queue of nearly 17,[redacted] customers today. I kindly request your assistance in resolving this matter promptly before further frustrations arise. If necessary, you can contact Shark and refer to the individual who assisted me, Danyelle Crooke, with the reference Guarantee- [redacted]91. Thank you for your attention to this matter. Sincerely, Fred Clarke

Subject: Issue with Vacuum Order CUR [redacted] Dear Currys, I am reaching out to address an issue with my recent purchase of a vacuum cleaner (Order CUR [redacted]). Upon its first use, the machine was not operating correctly as the roller was not functioning. After investigating, I discovered that a misshapen part had been used, causing another component to break and obstruct the sweeping bar. When attempting to contact Currys customer support, I encountered difficulties as the website was unresponsive, and there were no provided telephone numbers. After reaching out to Shark, the manufacturer, they quickly responded and provided a replacement vacuum. However, the replacement arrived damaged in the same manner, prompting me to seek a refund, as advised by Shark. Efforts to communicate with Currys have been futile, with no success via the website's virtual assistant or limited word form submission. I have spent hours attempting to reach a resolution, to no avail. As per UK consumer legislation, I am requesting a full refund for the faulty vacuum. Despite ongoing attempts to contact Currys, the issue remains unresolved, leading to significant frustration. I urge for prompt assistance in addressing this matter before it escalates further. Thank you for your attention to this matter. Sincerely, Fred C.

I bought a 58-inch Samsung TV from Currys PC World through VIVUP due to working at a hospital. I contacted Currys PC World customer service about a problem (TV turning on/off intermittently). They advised me to reach out to Samsung. After a lengthy call with a non-UK representative, despite trying basic troubleshooting like unplugging, I was told to repeat steps on the phone and was informed there might be a fault. This TV was purchased from Currys PC World, not Samsung. The phone representative mentioned potential charges if no fault is found. Now I need to take a picture of the TV and email it. I simply want Currys PC World to fix or replace the faulty TV.

I purchased a keyword mixer from Currys, but it was missing 2 parts. When I tried to return it, the store was out of stock, so I upgraded to a more expensive one for a total of £[redacted]. Unfortunately, the grater holder on the new mixer broke after one use. My husband attempted to return it in Fareham but was turned away by a staff member, citing closure except for online orders. I also bought a Teflon 6-in-1 cooker for my daughter's Christmas present, which also had missing pieces. Due to being on the Extremely Vulnerable list, I am unable to easily return the items and have spent a total of £[redacted] at Currys. I have been unsuccessful in reaching customer service by phone. The nearest store is 16.5 miles away, requiring a costly taxi ride, which I cannot afford. I am requesting assistance in returning the items to the closest store, considering the circumstances of the store closures due to the pandemic. Thank you, Lorraine

Order Number: [redacted] Order Date: [redacted]-11-23 07:42:50 GMT Hello, I apologize for having to reach out again. I am trying to avoid leaving negative feedback on eBay. I am still waiting for my refund that was requested back in November. Despite contacting you, I was informed I couldn't pay more to purchase a pricier item. After calling on January 6th, I was assured my refund would be processed within seven days, yet it hasn't been received yet. Could you please assist me in getting my refund processed promptly? I appreciate your help. Thank you, Ann 😷 Your Currys PC World order AMAZON Echo Dot (4th Gen) - Charcoal £29.99£50 Dear Customer, Regarding your Currys PC World order, the investigation into the missing parcel has concluded. It seems the item you ordered is out of stock. You have the option to choose an alternative product of similar value or receive a full refund. Please contact us at 0[redacted] to confirm your preferred choice. We apologize for any inconvenience caused. Best regards, Team Knowhow

I purchased a Hoover washing machine from you on 7th November [redacted], which was installed on 12th November [redacted] (Order: CUR[redacted]). Since then, the machine has been making strange noises. A Hoover engineer visited on 16th January [redacted] and advised me to request an exchange from Curry's due to its young age. I contacted Curry's multiple times, but they require an authorization number which Hoover has not provided. Despite spending a significant amount on this faulty product, the customer service has been disappointing. I reluctantly agreed to a repair after a lengthy phone call, feeling frustrated and dissatisfied. A washing machine that is only two months old should not require extensive repairs, and a reputable company like Curry's should offer better customer support. I am deeply unhappy with this experience and will not consider buying from or recommending Curry's in the future.