Comcast Customer Service Issues

I had my cable accidentally cut during a digging operation. This cable provides essential services for me like TV, internet, phone, and home alarm. Despite contacting customer support, I couldn't find a way to report the issue. I urgently need this to be fixed. While the crew showed me the state digging report indicating no marking was required at my home, they were unaware of the Comcast cable. Please reach out to me as soon as possible. Thank you.

Since the recent update, I've encountered two problems that were not present before. 1. I am facing difficulties in connecting both of my printers to the Wi-Fi, even though they were previously connected and functioning. Although they show as [redacted]% registered, they do not establish the connection. From what I found online, it appears many others are experiencing the same issue. Why is this happening? 2. I am a subscriber to Starz. Whenever I pause either Outlander or Black Sails and switch to another program, the language changes to Spanish when I resume the show, but this only occurs on my primary TV, not the secondary one. To rectify this, I have to restart the episode and locate where I left off. I am eager to find solutions to these problems. Thank you, Marsha F.

I had an account with Xfinity in Gresham, OR that included cell phone service, internet, and TV. In September, I moved to Florida and kept the cell phone service. In November, I bought a home in Port St. Lucie, FL. I contacted Xfinity to set up a similar program to what I had in Gresham, OR. Now, I am receiving bills from Xfinity Mobile and Xfinity/Comcast, along with high charges for data usage exceeding 3 gigs per month, whereas I never exceeded 2 gigs in Gresham, OR. I haven't changed my data usage habits but it seems different in Florida. Can you make my TV, internet, and phone service in Florida the same as in Gresham, OR? Please address this issue promptly, or I will consider switching back to Verizon. Thank you.

I'm requesting the removal of the incorrect charges on my account. I have called several times and spent a lot of time trying to resolve this issue. I specifically opted out of arbitration to be able to recover the costs of my time. I spent hours on hold navigating your IVR system and waiting for your response. I am being billed for equipment that I never received or connected, and this will be the fourth time I have to ask for these charges to be removed. I would appreciate a $[redacted].00 credit for my time and the permanent removal of the charges for the unreturned equipment on my account. Thank you.

On November 9, [redacted], I contacted Comcast regarding a signal issue with my service. After resolving the problem, I requested to have my cable service discontinued on November 30, [redacted], as I planned to be in Hawaii for the winter. As per the agent, the service was to resume on April 29, [redacted], with an $8.00 fee to maintain the account. To confirm the disconnection for November 30th, I called back on November 17, [redacted], and was reassured that the request was noted. However, on December 10, [redacted], the caretaker at 8 Arbutus Way Guesthouse informed me that the service was still active. I am seeking clarification from Comcast regarding why the disconnection did not occur as promised and what steps will be taken to address this issue. The account number associated with this matter is [redacted].

Zoom is not working properly because of Comcast network problems. Visit the community forum link for more details. I have contacted Comcast several times regarding this issue, as Zoom is crucial for my City meetings. I raised this concern about a month ago too. Performing a traceroute command to zoom.us might reveal network problems. - Gary D.

I have concerns about the new Xfinity protection not working outside of the Xfinity network. This feels misleading and like a downgrade from the high-priced service. I'm considering switching providers if this issue persists. I believe true protection should extend to devices wherever they are used. Thank you. Sent from my iPhone

I am experiencing ongoing issues with my TV channels, with frequent interruptions during programs, making it impossible to watch the end of movies or sports games. This problem of missing channels I've paid for has persisted for years despite multiple reports to your company. Although a technician visited last week, the problem remains unresolved, and I am awaiting a new box. I recently changed my package, hoping to address the issue, but I still do not receive local news and weather channels. I need assistance in resolving this persistent problem and request adjustments for the inconvenience caused by your company. I can be reached at [redacted] for updates on the new box, potential refunds, and scheduling a knowledgeable technician to fix these ongoing issues.

We are experiencing frequent streaming interruptions at our residence, causing our device to reset. The latest technician mentioned a corrosion issue on connections nearby that might be impacting our service. I was advised to reach out if the problem continues, following the adjustments made during the previous service visit. Previously, we had no service due to a line error. Address: [redacted] Stone Rd, Warren OR [redacted] Phone: [redacted]

I had service issues at my location with no connection due to poor credit. Despite returning your equipment twice before you received it, my dad has not been reimbursed. Payment continues to be deducted. I demand an end to the incorrect billing or will involve legal action.

I've had an all-inclusive package with Xfinity for 3 years. I inquired about why I couldn't access HBO Max on my TV when I can on my iPad and phone. The representative asked about my TV type, insisting I needed a smart TV, which I already have. He proceeded to explain streaming, assuming I was unaware, though I use Netflix, Hulu, Amazon Prime, and YouTube on my smart TV. Frustrated, I found out via Google in seconds that Roku TVs don't support HBO Max yet. The representative could have been better informed before "mansplaining" to me.

Our cable service for TV, VOIP, and internet unexpectedly stopped working at 2:30 AM on Sunday, 12/13/20. After contacting their support, I was given an appointment for Friday, 12/18/20, which is unacceptable. As elderly users, we have missed important calls from doctors. During another call, the representative did not even ask for verification, which was disconcerting. This level of customer service is disappointing, and I am seeking reimbursement for this outage. Your assistance in resolving this matter would be greatly appreciated.

I recently received a phone call from an individual claiming to represent Comcast. They offered a package in partnership with E-Bay where my monthly bill would be reduced to $[redacted] for two years with additional viewing options like Starz/Encore, totaling [redacted] channels. To sign up, I needed to pay $[redacted] upfront, with no billing for two months, followed by the $[redacted] monthly fee. They provided a number to call, [redacted], to subscribe and receive a $[redacted] Visa gift card. I attempted to verify the offer's legitimacy by contacting Comcast customer service, but encountered difficulty due to the automated system not accepting my phone number for verification. I am unsure if this offer is valid and seek clarification.

I'm currently attempting to cancel my TV and phone services with Comcast, but the system repeatedly tells me there are no deals in my area, which is frustrating because some of my neighbors only have WiFi. I pay a significant amount to this company, but I feel like I'm not getting the value I deserve. Due to my busy work schedule, I hardly have time to enjoy the services anyway. If I can't either change my plan or reduce my bill, I will have to cancel everything. I've been a loyal customer for a long time, and the only reason I keep the service is for my boyfriend's work-from-home needs.

I signed up for Xfinity Mobile on November 28. I received the phones on December 3 but decided not to proceed with the service. The phones are still unopened, and I have been trying to get a return authorization to send them back. The Xfinity store manager has been involved, but I have not been able to obtain return labels. Despite providing an account number as [redacted] [redacted], the automated system does not recognize it. If I don't receive a response soon, I will send the phones back to your Corporate Offices at my own expense. This situation is frustrating. My phone number is [redacted].

Our technician visited but was unable to complete the service. He installed the cable but did not leave the necessary equipment. Unfortunately, an incident occurred where the cable caught fire, and the fire department intervened. Following this, there is now a request for a payment of $[redacted].00 to avoid being sent to collections. We request immediate assistance from a technician to address the issue. The address is [redacted] South Indian River Drive, Ft. Pierce, Florida [redacted].

I have noticed a billing issue with my account regarding the DVRs. Approximately a year ago, I returned one DVR box and requested to downgrade my service from two DVRs to one. I returned the box with all the accessories to a UPS store and kept the receipt as advised due to potential issues with Comcast losing items. Despite confirming the delivery, I failed to check my subsequent bills. Please rectify the billing to reflect the rental charges for one DVR box and one non-DVR box. Thank you.

I received an email on December 8, [redacted], at 9:00 PM CST informing me that my payment of $[redacted].96 with Check # [redacted], mailed on December 1, [redacted], was not received. The following morning, I confirmed that the check hadn't been presented for payment from my bank account. After struggling with your automated phone system for over an hour, I made the payment by phone. I promptly received an email confirming my phone payment of $[redacted].96 with confirmation number [redacted]. Subsequently, I placed a "STOP PAYMENT" on the original check #[redacted]. Unfortunately, on December 16, [redacted], I received notice that you attempted to cash the lost check, causing unnecessary complications after I had already paid. As a long-time Comcast customer, I am frustrated with the billing errors and annual bill increases. This incident has prompted us to consider switching providers. This is my final reminder to resolve the billing inaccuracies and cease any further unnecessary actions.

My internet has been offline for 48 hours. A technician visited today to inspect the roof for a connection but left without informing me of the results. The issue remains unresolved, leaving me without internet service despite paying for it. I am available for service from 9:30-11:30 a.m. or after 4:30 p.m. on weekdays, or on the weekend. It is frustrating that the technician departed without resolving the problem during the scheduled appointment.

Our Xfinity internet is experiencing regular signal drops throughout the day. Since yesterday (12/16), the network has been fluctuating between weak wireless connections, intermittent no internet access, and an unsecured network that we cannot connect to before reverting back to a secured connection repeatedly. The streaming quality and overall signal strength are consistently poor. Unfortunately, our main bedroom, merely 32 feet away, does not receive any internet signal. I have been informed that technicians are scheduled to visit our home and install new equipment to enhance the signal range. Additionally, the performance of our current Arris router has been described as extremely unsatisfactory.