Amazon Customer Service Issues

As a loyal Amazon Prime member with [redacted] orders in [redacted], I have generally had a positive experience with deliveries from UPS, FedEx or Amazon. Unfortunately, USPS deliveries have become problematic due to my local post office's policy of not delivering large packages from Amazon, citing space constraints. This forces me to make a 40-minute drive to collect my packages, despite paying for home delivery. Attempts to resolve this with the post office have been futile, as the automated system only promises redelivery, which doesn't align with the local policy. It seems other customers are facing similar issues. I'm reaching out to see if Amazon can avoid using USPS for medium to large packages for me, or if I should consider alternative options for these items going forward.

We received the email about the visa changes on 17/01/22. Unfortunately, due to the initial email with the rule change starting from 19/01/22, we canceled our Amazon Prime and account on 12/01/22. Regards, Anne Clayton and Peter Clayton.

On Wednesday, January 19, [redacted], around 2 pm, a delivery person was pounding on my apartment door and yelling my name loudly. Their behavior was alarming and frightened me, especially given my current health condition. I felt embarrassed for the disturbance caused by their aggressive actions. Moving forward, it's important for the delivery person to be mindful of their behavior and approach when delivering packages. As a cancer patient undergoing radiation treatment, I need a stress-free environment. I hope this situation can be avoided in the future to prevent any further distress.

My sister in the USA used my Visa card with my permission to purchase items on Amazon. However, there seems to be an issue with the payment method, even though funds were available, and the bank did not restrict the payment. I am concerned about the delay in delivering the items to my sister in South Carolina, especially since she has surgery scheduled. The payment was debited, but Amazon is still requesting a refined payment method. Can you please provide clarification on what is happening so we can resolve this matter urgently? Thank you. My email is [redacted]. Thank you. - Jean Antill, Australia

I purchased items in the USA, but I received a message requesting account details refinement. The unclear communication has left me concerned about the delivery of these urgently needed items for my sister's upcoming hospital admission on 28/1/[redacted]. Additionally, I have paid for some items debited on 17/1/[redacted] but have not received a receipt. I have authorized my sister in South Carolina to use my Visa debit card for the delivery. I am worried about the delay and want to ensure everything is sorted out before her hospital admission. Any clarification in this matter would be greatly appreciated to assist my unwell sister effectively. Thank you. - J.A.

Order ID: [redacted]-[redacted]. I am inquiring about a missing refund regarding the Fitbit Charge 5 I returned. Despite Amazon confirming the processed refund, I have not received it on my Visa Credit Card. Amazon provided details of the refund, stating it was for $[redacted].75, consisting of $[redacted].95 for the Fitbit and $7.80 for tax. They mentioned it could take 3-5 business days to appear in my account. However, I haven't seen the refund yet. Can you please provide an update on the status of this refund and why it is taking longer than expected? Thank you.

On January 5, [redacted], I returned an item and usually receive an email confirmation upon receipt. However, this time Amazon's return status only shows the approval and provides a link to print the return QR code. The UPS tracking displays "Label Being Created," suggesting the return authorization code expired without notification. After encountering another issue regarding a Blink camera trade-in, Amazon representative Eve assisted me effectively, offering a promotional credit, which was acceptable. Despite confusion with the trade-in process, including unclear instructions on packaging and scanning, Eve resolved the matter satisfactorily. The challenge of reaching a human representative at Amazon persisted, but after multiple attempts, I finally connected with one today. Initially mistaken for a robo-rep, the human representative skillfully addressed my refund concern after a few unsuccessful tries. The humorous mix-up in contact information provided by the robo-rep added a light-hearted element to the experience.

I haven't received my Amazon gift card for being an August Monthly Rewards Winner. The email I got seems suspicious, and I'm concerned about not receiving my $25 gift card. The Claim Code provided was PS9U-URTM9V-6FAV, and the Order Number was [redacted]-[redacted].

The delivery driver consistently leaves my packages in an unattended mailroom, making it easy for items to go missing. Being elderly and handicapped, it is challenging to search for my packages in there. Despite contacting customer service previously regarding this issue, no improvements have been made. I received confirmation of a delivery on 1/23, but the package has yet to be found. As a dedicated Amazon Prime customer for years, I am hoping for a resolution to this ongoing problem. Thank you, Lynn S. 91 Strawberry Hill Ave, Apt [redacted] Stamford, Ct [redacted]

I am seeking confirmation on my order status. The initial order was placed on Jan. 18 with Order # [redacted]-[redacted]. Initially, I opted to pay using an Amazon store card managed by Synchrony. However, the payment was declined as the card's credit limit of $[redacted] did not cover the $[redacted].24 purchase. Following Amazon's suggestion, I switched to my Commerce card with a $[redacted] limit, only to face another decline. Subsequently, I tried my Citi card with a $[redacted] limit, but it too was declined. After contacting Citi, they had no record of a transaction request. This situation is frustrating as there are urgent heater needs for my great grandchildren in Michigan due to the freezing temperatures. Despite assurances for a Thursday delivery, six days have passed with no resolution. I urgently require immediate action to ensure the heaters are shipped promptly.

Recently, my Amazon account got locked because someone attempted an unauthorized payment using a different card and location, triggering Amazon's security measures. Every time I try to log in, they ask for card details of the last transaction and the related billing address, which I don't know because I didn't make that transaction. I've contacted Amazon's customer service on a different account for almost three weeks, but they keep asking for more information or better details. I need access to my account urgently because I have funds in my wallet that I don't want to lose. I hope someone can assist me in resolving this issue promptly.

Hello, I am John Ramsden. I recently noticed unauthorized charges on my bank account for services my partner, Kath Weldrick, canceled. Specifically, the eurosport and Spanish football subscriptions have been charged to my account despite our cancellation. I request an immediate refund of the funds as I need them for upcoming direct debits. It is worth mentioning that I do not have an Amazon Prime account, only my partner does. I urge you to rectify this issue promptly. Thank you for your attention to this matter.

I am writing to report an unsettling encounter I had this morning at a Jackson gas station in Everett, WA. As I was walking to my car, an individual who identified himself as an Amazon employee approached me and made inappropriate comments, insinuating that I resembled someone he had problems with. Despite my attempts to disengage, he persisted, even displaying a firearm before driving away in a newer model Jaguar. This behavior was alarming and unacceptable, particularly given his connection to Amazon. I felt threatened and believe his actions were inappropriate for someone representing a company like Amazon. I urge you to investigate this incident, as the individual in question should be identifiable through the gas station's surveillance footage. The Jaguar is a distinctive dark sand color, and I hope that steps will be taken to address this concerning behavior promptly. Thank you for your attention to this matter.

Upon attempting to log in to Amazon, we received a message informing us that our account has been closed for violating Amazon's terms of service. They have sent an email with more details. After contacting Amazon, we were told that the issue preventing our access is related to our consumer account, not the Seller Central one. Despite being directed to Amazon.mx, we have only operated as sellers, not buyers. We have filed a complaint with Amazon and were advised it will take a few days to resolve. However, our seller account is still active, and new orders keep coming in. We are unable to manage our products as we cannot access Seller Central. This could impact our Amazon ratings and the overall buyer experience due to a flaw in the system. We have no choice but to wait for a resolution. We value our seller account and hope Amazon does the same. Waiting for the issue to be resolved.

We've encountered a problem with our Amazon account. When trying to log in, we received a message stating that our account was closed due to misuse of Amazon's services. Despite being sellers, not buyers, we are unable to access Seller Central due to an issue with our consumer account. Amazon customer service redirected us to Amazon.mx, which we believe is a mistake. We have lodged a complaint with Amazon, but it may take several days to resolve. Meanwhile, new orders are coming in, and we are unable to manage them. This situation not only impacts our seller account but also affects the Amazon buying experience. We can only wait for now and hope for a solution soon. We value our seller account and trust that Amazon does the same. Just waiting for the issue to be resolved.

I bought an $[redacted] grill in [redacted] from Amazon and also paid for an installer. Unfortunately, the left side lid is no longer available for purchase as the item has been discontinued. Despite offering to pay for it and requesting to check for availability, I was informed that it cannot be ordered anymore. The grill is rusted, and the internal parts show significant wear. I am disappointed and frustrated by this situation, especially considering the price I paid. I typically make a majority of my purchases through Amazon and am hoping for a resolution. My order number is [redacted]-[redacted]. Thank you for your help.

Hello, I placed an order for three items on January 20, [redacted]. Although I understood there was no same or next day delivery option, I accepted the delay. However, all three items are late - one arrived a day late, and the other two were supposed to arrive yesterday and today but have not yet been delivered. This delay is unacceptable given that I paid $90 CAD for expedited service. If there is a delay and I agree to it, I still expect the items on the promised day. I rely on timely delivery, hence the extra fee. The tracking information currently says: "Now expected today. We’re very sorry that your delivery is late. If you have not received your package by today, you can come back here the next day for a refund." I understand these are challenging times with Covid-19, but excuses are not satisfying. Transparency is key; do not promise what you can't fulfill. I hope my feedback is heard. Regards, AB [redacted] [redacted]

As an 80-year-old veteran, I recently bought an Amazon Firestick from the Hill AFB BX. I am encountering significant issues registering the product as per Amazon's requirements. I kindly ask for assistance in registering my Amazon Firestick. My experience with your customer service/support thus far has been the most challenging I have faced with a large company. I have purchased your product and I anticipate that your "Multi-Billion Dollar" company will help me resolve my product registration issue, nothing less. The individual responsible for designing your website should be held accountable for its lack of user-friendliness and functionality.

Hello Shanea, I am concerned about the recent delivery of my laptop and camera. The items were marked as delivered at 6:29 PM EST, but were not received. When I noticed on the map that the delivery was "4 stops away," I went downstairs, and suddenly it was marked as "Delivered." The ethernet cable and headset arrived, but the main items did not. I would like a refund or assistance in locating the missing items. [redacted] Thank you.

I am currently awaiting a postcard from Amazon, shipped by UPS and needing a signature. UPS doesn't provide me with any updates on the delivery status, resulting in multiple failed attempts to receive the postcard as I'm unaware of when the delivery person will arrive. This has caused the postcard to be sent back to the facility and the threat of it being discarded due to repeated unsuccessful deliveries. Despite Amazon resending the postcard, I have yet to receive it, which contains a crucial code for activating my Amazon seller account. Contacting a human at UPS seems impossible, leading to a frustrating cycle of failed deliveries. I fear the postcard may be discarded if this continues. Assistance in resolving this issue would be greatly appreciated, as I'm at a loss on how to obtain the important postcard. I recommend reconsidering the requirement for a signature to ensure successful delivery. Thank you for your help.