Amazon Customer Service Issues

I'm having trouble buying a book I want. The website is asking for a password which I entered, but then it prompts me to create a new password which I find too difficult to do. I try entering my jotted-down password again, which is a number, but I keep getting more requests. The process of passwords and verification codes is frustrating. I used to love using Amazon, but now it's becoming overwhelming. The automated responses to my phone calls are not helpful. I've had my account for a long time and just want to speak to a real person for assistance. Please provide me with a contact number to resolve this issue. Thank you.

I'd like to address an issue with my recent order. I was charged for the order, then received an email stating it was out of stock. After multiple date changes, the total charge on my Amazon card was paid through my KeyBank monthly bill pay, totaling $[redacted].12. Despite not receiving the complete order, you debited my Synchrony Bank account for this amount. My bill service automatically paid Synchrony Bank, mistaking it for my monthly payment. If I were to cancel the order, Synchrony Bank would need to refund the $[redacted].12 to KeyBank and they would issue me a refund, deducting the cost of the delivered pellets. While I still want the rifle, this situation resulted in unnecessary complications that could have been avoided by not charging for out-of-stock items upfront. I require assurance that KeyBank will receive the refund they are owed. Thank you, Dennis D.

Hello, I am Michael Hannigan, a consultant with 10 years of experience helping hundreds of people. I have assisted [redacted] satisfied customers. I am inquiring about my order #[redacted]-[redacted]. I returned a defective non-contact thermometer to FSEUS on 5/8/[redacted]. Amazon stated I would receive a refund in 3-5 business days by 6/23/[redacted]. However, it is now 7/22/[redacted], and I have not received my refund despite FSEUS having the item and Amazon collecting payment. I am frustrated with the delays and seek resolution. Your prompt attention to this matter is appreciated. Thank you.

I am experiencing issues with my book orders through Amazon Advantage. Despite following the purchase order instructions correctly, I have received four books back with the message "overstock" in barely readable notes. This process is wasteful and frustrating. I am requesting the following actions: 1) Improved communication and efficiency, 2) Reimbursement for the postage fees, 3) An apology for the time and resources wasted, and 4) An explanation on why Amazon does not offer direct customer support. Thank you. -Rodger Scott

Subject: Issue with Payment for Your Amazon Prime Membership, MAGOIA Daniel Hello, What do you mean by updating? The payment method used has always been the same, my Visa card, for both this charge and any potential orders. On top of that, there is an order in progress (Order #[redacted]-[redacted]), and the payment has been accepted. I appreciate your prompt response. Best regards. Message from 24/07/20 01:38 From: "Amazon Prime" <[redacted]> To: [redacted] Cc: Subject: MAGOIA Daniel, Issue with Payment for Your Amazon Prime Membership Amazon.com: MAGOIA Daniel, Welcome to Amazon Prime Your credit card was declined Hello MAGOIA Daniel, We were unable to charge your payment method the 5.99 Euros for the monthly subscription of Amazon Prime. Your Amazon Prime benefits are currently suspended. If you do not update your payment method, your Amazon Prime membership will be canceled. To continue enjoying delivery benefits and all your Amazon Prime perks, please click here to log in to your Amazon Prime account and update your payment information. Thank you, Amazon.fr Customer Service Have a question? Contact us

I purchased a tin of coffee in April [redacted] with order number [redacted]-[redacted]. The delivery was late, and the coffee arrived damaged - the inside lid was broken, and the contents spilled in the packaging. Amazon directed me to the seller for a refund. After sending photos of the damaged goods, the seller now wants me to return them, which I find inconvenient for a product under £13. I am frustrated with their refusal to refund me without the return. I feel mistreated and would appreciate any assistance. Thank you.

Hello, I recently ordered the NIYANK COPPER Light Dry Iron Box, but I have not received the item despite receiving a message indicating it was delivered. Could you kindly either deliver the item or refund the amount? Please take action with the customer agent in my area at my address: Pin [redacted], P Byadigere Village, Agali Mandal, Anantapur District, Andhra Pradesh. Please assist, thank you. Customer service, could you please help me out? Thank you.

Hi Team, I am a long-standing customer of Amazon and wanted to address a small issue I encountered while attempting to return a product I bought from your site. Due to COVID-19, I understand the challenges in contacting your customer service, and despite my efforts over the past two days, I have been unable to reach them. Here are the details of my account: Name: Vishay Neeraj Mobile Number: +91-[redacted] Product: Story@Home 10-inch Round Shape Wall Clock with Glass Delivery Date: 23rd July [redacted] Return Eligibility: 10 Days Please see the attached images of the purchased product. I kindly request a callback to assist with the return process. Thank you for your prompt attention. Regards, Vishay

Subject: Concern About Recent Amazon Purchase Dear Amazon Customer Service Manager, I recently purchased a 12 oz. "Starbucks [redacted] Pink Rose Gold" coffee tumbler from ABM Enterprises via Amazon Order# [redacted]-[redacted] on 5/11/20. Upon receiving the tumbler, I discovered scratches and a price disparity - $35.50 charged versus $17.95 listed on the product. Wanting to return it, I found there was a restocking fee of $28.40 imposed during my refund process. My concern lies in the pricing process and potential price gouging by either Amazon, Starbucks, or the distributor, ABM Enterprises. As a loyal Starbucks customer, I hope this was an isolated incident. I have taken this matter up with Starbucks as well. I request a review of this issue to avoid such discrepancies in the future. Deceptive practices can harm the reputation of both Amazon and Starbucks within the community. Thank you for your attention to this matter. Sincerely, Vicki S. E. [redacted] Gresham, OR [redacted] [redacted] vicki.elix[at]yahoo.com

I am not a programmer and lack the necessary knowledge to resolve the issue. All I can do is continually change my password as a temporary solution. Amazon should enhance their servers so that data uploaded and accepted by one part of their system can be recognized by all Amazon components. The problem arose on June 24, [redacted], when registering my new Kindle. Despite trying to fix it late that night and again today, June 25th, the issue persists. After overcoming multiple verification steps, changing the password, and attempting to log in on various devices - smartphone, tablet, and Kindle - the error remains consistent. This suggests the problem lies with Amazon, not my devices. The inconvenience is magnified as I have library e-books expiring soon, and relying solely on my aged phone and tablet is far from ideal. This is precisely why I invested in a new Kindle.

I am reaching out regarding an individual claiming to be one of your employees who contacted me. I received a call last Friday informing me of an attempted purchase of an Apple iPhone using my debit card. I was then transferred to a person named David, reachable at [redacted]2, who mentioned a free gift delivery for me the next day. I received £[redacted] in gift vouchers on Saturday, which coincided with a deduction from my bank account. Subsequently, £[redacted] more in vouchers were ordered and charged, but I managed to cancel this. David later called, expressing disapproval of my cancellation. He assured me that once the next batch of vouchers arrives tomorrow, all funds would be returned to my account. I have another £[redacted] charge pending, which is financially burdensome. I informed him of my refusal for additional vouchers. I am hopeful you can assist in resolving this matter.

Dear Amazon Customer Service, I am extremely frustrated with the continuous issues I have faced with the products I have received from you. The first time, I received a damaged gimbal with a missing part. Then, I got the Osaka lights without the light stand. Now, the replacement gimbal is also faulty, and instead of replacing it, you are insisting on a refund. However, the refund process takes too long with my bank, causing unnecessary delays in my projects. The fact that the item is available on your website makes it even more frustrating, and it is your responsibility to provide me with a fully functional gimbal. This recurring problem has already set me back a month, and I can't afford any more delays. This level of service is unexpected from a company as reputable as Amazon. This will be my final purchase from your site as I cannot tolerate these ongoing issues and your inadequate return policies. Sincerely, Gaurav Kumar

Hello, I bought the LANGRIA Mid Back Faux Leather Computer Executive Office Chair from Amazon EU S.a.r.l. on August 17, [redacted]. The chair was listed as "used-like new" and would come in its original packaging albeit damaged. I am currently on benefits and thought that if Amazon was selling it, it must be okay. Unfortunately, this chair has worsened my back problems. I have been to the hospital and tried exercises, but nothing seems to help. I sit for long periods due to my intense coloring work, and I was hoping this chair would support me correctly. However, it seems to be causing more harm than good. - David

My Amazon account was unexpectedly closed, and I'm struggling to understand the reason behind this decision. Despite reaching out to customer service three times, I was assured each time that my concerns were noted, and I would receive a response within 24 hours. However, the only emails I received were in Italian, stating that my account was closed and I should seek another vendor. I typically order from the US but made a purchase from Amazon.it while in Rome, Italy. After verifying this was allowed, I received alerts about unusual activity and verified my account through email codes. I also use a VPN for security on my PC for financial matters. I was asked to provide my credit card statement, which I did promptly. I'm hoping for a resolution and an explanation for this frustrating situation. Thank you, Amalia L. F.

I am continuously being incorrectly charged for Amazon Prime videos and other products I did not order. This issue occurs every month, impacting both me and occasionally a friend who uses my account. I am seeking refunds for the last two to three months and most importantly, a resolution to prevent these recurring mistakes. Despite having contacted customer service every 3-4 months to address the overcharges, I am frustrated with the inconvenience. I have removed my credit card from the account and now manually enter it with each purchase. Since this change, the unauthorized charges ceased in early July. I value Amazon's service and would appreciate prompt assistance in refunding the charges and ensuring this issue is resolved. Thank you for your attention to this matter. - Meg F.

I recently received a suspicious message on my computer from someone claiming to be from Amazon Kindle Fire, instructing me to deregister immediately or risk losing all my account information. The message provided a phone number, 1-[redacted], for me to call, but I was skeptical and did not follow through. I contacted Amazon customer service through the website instead. Alexa assisted me and confirmed that there were no such notifications sent out by Amazon. I wanted to alert others about this scam and urge precautions. Thank you, Karen A. Kuckreja.

Subject: Potential Amazon Credit Card Security Concern Greetings Amazon Credit Card Security Department, I wish to report a suspicious incident that occurred on 07/28/[redacted] where an individual claiming to be from Amazon Security contacted me regarding a $[redacted]+ charge on my account. The caller requested my credit card information and asked me to access my computer to verify the charge. I declined to provide any details and the call was terminated. Upon checking my home phone call history, I discovered the call was made from Out of Area # [redacted] at 5:52 P.M. It appears to be a possible scam or fraud attempt. I do not currently possess an active Amazon Credit Card and have never made such a charge. I urge you to investigate this matter to confirm the existence of the alleged $[redacted]+ balance on my account. If the charges are valid, please credit the amount to the appropriate credit card company. Otherwise, I will proceed with a dispute form through my bank. Thank you for your prompt attention to this issue. Best regards.

Dear Support Team, I have contacted Amazon support multiple times without any success. Every time I am told that an account specialist will reach out to me within 24 to 48 hours, but I have not received any response yet. This situation is becoming very frustrating for me. My name is Samir Timezgida, and my business account under [redacted] was locked approximately 5 weeks ago due to suspicious activity. I have been attempting to place an order for an iPhone and a MacBook Pro. The credit card used ends in *[redacted]. The billing address is Sepapaja 6, Tallinn [redacted], Estonia, and the shipping address is Samir Timezgida, Ekgrand 1, Nacka, Sweden. You can reach me at +[redacted]0. Despite submitting all the necessary documents, I am still awaiting a resolution. I am unsure why there has been a lack of response and what additional information is required. This has hindered my ability to make purchases, and I am unable to create a new account due to my phone number being associated with the locked account. Your attention to this matter would be greatly appreciated. Thank you, Samir

I have an issue with my recent Amazon order. The tracking shows it was delivered to my regular UPS facility, where it should have been received by the front desk. I didn't get my usual arrival email, so I visited the facility but couldn't find it, even with the tracking number. This location has been reliable before. I believe the package may not have been delivered at all. I'd like to know who received it, as there are only three employees there. Additionally, I need this order for research, so the delay is causing problems. Can I get a replacement and follow-up on this matter? Thanks for your help. Best, Dr. Aayan Walters.

I received an email from Amazon UK regarding a charge on my credit card for £25. However, I am registered as Shop at Agnesse in the USA market, not the UK market. Amazon Japan and Amazon UK should not have charged my credit card. I request a refund for this error and appreciate your prompt attention to this matter. Thank you for your assistance.