Amazon UK Customer Service Issues

In early December, my account was compromised, and there were four unauthorized transactions. While my bank's fraud team refunded three of the transactions, Amazon has charged me £[redacted].99 for one of them. Despite all four transactions occurring simultaneously during the breach, Amazon insists I made this particular purchase. My bank finds this situation unusual and advises me to follow up with Amazon. Despite numerous attempts over the past three months, reaching out through emails, chats, and phone calls, Amazon has only sent automated responses about suspected fraud without addressing my refund request. I have been patient throughout this ordeal, but the lack of assistance is putting me in a difficult financial situation.

I recently purchased a Microsoft Office Home subscription for six people for 15 months using my Chinese CCB Visa credit card. Today, as I tried to download the software, I discovered that my Amazon account had been placed on hold. After submitting my UK bank statement to verify my address, I was informed that it was not sufficient because it was not related to the Visa card I used for Amazon purchases. I received an email from Amazon requesting a recent statement specifically for the Visa card. In response, I sent the latest statements for the card and a screenshot of text messages from the card issuer, CCB bank, detailing all transactions on the card. I am currently waiting for my Amazon account to be reinstated urgently as my current MS Office license expires tomorrow and the new one I purchased on Amazon has not been downloaded onto my PC yet. I appreciate any assistance in resolving this matter promptly. Best regards, Yanli

I received the item, but the driver refused to hand it over without photo ID. The ad didn't mention needing photo ID, and I don't have a passport or driver's license. I'm upset with the driver and want to report him and the seller. I expect an apology and compensation. I showed my Amazon card with my name on it, at the correct address. Can you provide a number to call? I prefer to speak on the phone. This situation is frustrating. It would be better if there were operators available 24/7 for a multi-billion-dollar company. I am shocked by this experience. When I clicked to call, it prompted me to choose a program to open it. I don't understand what's happening.

In November [redacted], there was unauthorized activity on my Amazon account resulting in a £58.11 charge that I promptly reported to them. Despite assurances of a refund, my money was never returned even after contacting Amazon multiple times and involving my bank, Barclays. Amazon referred my case to their fraud team, but no progress has been made. I have emailed the provided address twice without any replies. It has been nearly four months, and I am still awaiting resolution. Any guidance on how to proceed would be greatly appreciated.

In [redacted], my wife, Mrs. Roberta T., bought a Daewoo Microwave that turned out to be faulty. Despite reporting the issue to both the seller and Daewoo under the one-year guarantee, we received no response. Due to our age of 80, we found it challenging to reach out by phone and are not proficient with computers. After numerous emails to Daewoo in [redacted], I sought assistance from Resolver to file an official complaint. Now, Daewoo claims the microwave, with the serial number DJRK[redacted]7, was made by an affiliate company, making it difficult for them to assist. Resolver faced the same obstacle and could not provide guidance on how to proceed. The microwave has been awaiting collection for 18 months, leading us in circles trying to resolve the issue. I mentioned spending £60 to retrieve our spare microwave from our caravan in Dorset to Resolver. My wife, who is unwell, requested my help in handling this matter. John T.

I purchased a dog bite suit from Amazon last year in November and expected it to be delivered to South Cyprus by January. In December, I encountered an issue with my Amazon account being logged out, and upon logging back in, it appeared as if I had a new account with no order history or saved information. When I went to collect the parcel at the post office in South Cyprus, it was not there. Unfortunately, I cannot access the original account from which I made the purchase. I have the delivery address and the bank details used for payment. Since the item was expensive, I am eager to find a resolution for this matter.

Good afternoon, I have a question regarding the return of Order # [redacted]-[redacted] from AMAZON UK. Amazon informed me of the need to return the items, but they only refunded me 6.6€ for postage costs. The shipping from Barcelona to London is more expensive than the products themselves (definitely more than 6€). I checked with the Public Postal Company, and they confirmed that the cost for economy shipping is 32€. The steelbooks I received were scratched and dented due to inadequate transportation. Is there a way we can avoid financial loss? Could I keep the Air America [DVD] mistakenly sent to me while Amazon covers the cost of the Expendables Collector's Edition & Goosebumps - Steelbook without requiring a return? I plan to repurchase them as I'm a collector and prefer to have items in mint condition. Please let me know if this arrangement is possible. Apologies for any language errors as I used Google Translate. I look forward to your response. Best regards, José María Peregrina

I have noticed that Amazon is charging me for Amazon Prime and Prime movies, even though I did not sign up for this service. My husband initially signed up using our joint account, but the fees are being deducted from my personal account. I have already canceled my subscription, removed my bank information, and yet the charges continue. I am requesting a refund for the unauthorized charges. Although I received a refund of £7.99 on March 4th after canceling on March 3rd, I have discovered that Amazon has deducted £7.99 12 times and £3.99 10 times from my account since December 2, [redacted]. Since I rarely use Amazon, I believe these charges are unjustified and I would like to have all this money reimbursed.

Hello, my name is Paul Matkin, and I reside at 44 Sunset Close, Tamworth, B79 7QJ. I encounter an issue with my recent order of a glass coffee table. Initially, my bank did not release funds for the purchase due to a security lock on my card. After removing the lock, I attempted to place the order again, but Amazon has now placed my account on hold to verify the activity. I appreciate the security measures, but I would like to proceed with the payment to ensure the table arrives promptly, as I have just moved into a new flat. I hope we can resolve this matter swiftly so I can enjoy my new purchase.

Dear Customer Service, I am reaching out regarding my recent order for the ASUS Prime Z390-A LGA1151 Motherboard through Amazon. Instead of the motherboard, I received silicone straws. I promptly reported this to Amazon and was assisted by Diego, who issued a return label. I have returned the incorrect item and am awaiting a refund as assured by Amazon. I am a reliable buyer and would not falsely claim a refund. I have evidence to support that I received and returned the incorrect item. Despite CCL Computers rejecting my return, I trust that I will receive my refund, as confirmed by Diego at Amazon. Thank you for your attention to this matter. Sincerely, M. G.

I'm having trouble accessing my Amazon account. I was informed that someone who knew my password tried to access it. I changed my password as advised by Amazon, but I still can't get in. They said no one else accessed my account. Please help me resolve this issue. Thank you.

I recently cancelled my Prime Membership over the phone two days ago. However, I have just received an email thanking me for joining Prime and stating an amount will be deducted from my cart. I cancelled my membership again after this. I am worried that someone, possibly Prime, has applied for a membership without my authorization. Could you please let me know who made this latest fraudulent membership application in my name? Thank you, Davdi Ingram

I purchased a second-hand reconditioned computer from Amazon Spain. The advertisement was misleading as I believed it was a Spanish company. Upon payment, I was not informed about any customs duty held in Barcelona. After the non-delivery, I requested a refund, but was directed to contact the supplier first. The supplier revealed the parcel was in Barcelona awaiting tax payment, which was news to me as I thought the company was based in Spain. Tracking the parcel indicated it may have been returned to the UK. I requested a refund, but was informed it would only be processed upon receiving the computer. I feel deceived as I was unaware the company was English, and I couldn't pay the tax on time. The responsibility unfairly shifted to me, and I demand a refund. The company named 'Trust in Tec' operates from Manchester, despite Spanish advertisements, English contact, and withholding vital information from customers like me in Spain.

Whenever I attempt to log in to Amazon, a window pops up asking me to approve a notification on my mobile number *****. However, since my mobile device is old and does not have a touch screen, I am unable to respond to the prompt. I have reached out to Amazon via email multiple times, but their responses are automated and direct me to contact Customer Service or Help, which I cannot do due to being unable to sign in because of the notification prompt.

This situation is becoming frustrating. I bought two items, but the package arrived empty. After reporting it, I was promised a refund. However, I contacted Amazon to request the actual items instead of the refund. The items were delivered the next day. Surprisingly, I then received a message saying the order was ready to be shipped. Even after clarifying that I received the items, Amazon informed me about a refund again. After contacting them, I reiterated that I received the items and did not need a refund. Despite my explanation, I received a message today stating I would be refunded. When checking my bank account, I saw the payment was deducted again. I now have the items but was charged twice. This experience has made me hesitant to use Amazon in the future. I wish to resolve this matter promptly. The items are "Vikings Series 6 Blu-Ray" and "Madonna The Complete Studio Albums." Thank you for your assistance in addressing this issue. William W.

You've received a message from the Amazon Seller - CLIPOP. Order ID: [redacted]-[redacted]. Product Name: CLIPOP 2x2m Pop Up Gazebo Outdoor Waterproof Canopy Marquee Tent with 4 Side Panels and Carry Bag, Heavy Duty Instant Shelter Gazebo for Wedding Outdoor Camping Beach ASIN: B08LZ2YG25. The seller has processed a refund, and you will receive it from Amazon. Kind regards, Monica.

I made a purchase on Amazon, and after they deducted the money from my account, they locked my account. They emailed me with instructions to resolve the issue by verifying my payment method details. I have submitted the required documents several times following their guidelines of showing only the final 4 digits of my payment method for security purposes. Despite my efforts, I keep receiving the same email requesting verification. I need assistance with resolving this issue promptly.

My daughter ordered an iPhone 12 Pro Max from Amazon without my permission. Upon returning the item, Amazon notified me after two weeks that they received a counterfeit instead of the original item. Despite sending back the original phone, I am stuck in a loop with their customer service, receiving repetitive emails stating the same information without providing any evidence of the alleged switch. I am trying to communicate that I returned what I received, but they are not addressing my concerns. I am feeling overwhelmed and unsure of how to proceed, especially since I cannot afford legal action. I am hesitant to challenge a powerful entity like Amazon in Small Claims Court. Can anyone offer advice on what steps I should take next?

My daughter ordered an iPhone 12 Pro Max through my Amazon account without permission. I returned the item received, but the refund hasn't come through after two weeks. Following a live chat with Amazon, they claimed they received a counterfeit item, which they discarded. They insisted on returning the original item for a refund. Despite explaining that I sent back what I received, they disregarded my concerns. Their responses came from an unresponsive email address, making it impossible for me to engage further. Despite multiple attempts, I received the same unhelpful message repeatedly. The situation has taken a toll on my mental health, leading to frustration. After reaching out to the Samaritans, I managed to speak to a customer service representative who promised to address the issue properly, but I received the same email yet again. This ordeal has left me distressed, especially as I borrowed money to provide for my family. I feel helpless in confronting Amazon on my own and fear the complexity of legal action against such a large corporation.

About a month ago, I lost access to my Amazon Prime Account. Despite my attempts to reach out to Amazon, I have not been successful. On May 28th, I contacted GetHuman explaining my situation. I have tried calling, texting, and emailing, but have not received any help. When I attempt to respond to the notification on my mobile phone, I keep getting a "Sending connection failed" message. I am stuck at the step where it asks me to approve the notification on my phone. I need Amazon to provide me with personalized instructions on how to regain access to my account, as there is no information on their website to address my specific issue. All the support options seem to focus on goods or financial problems. I'm in need of assistance.