Amazon UK Customer Service Issues

I made a purchase on Amazon UK for various computer parts. After registering my account, I received confirmation emails for each of the six separate orders. However, my account got locked due to "unusual activity", and I was asked to verify my payment and billing details multiple times. Despite providing the necessary information, my orders were still not processed. I even submitted a bank statement to verify my card details, which was not accepted. I'm frustrated by the delay, especially since some items were almost out of stock. I wish Amazon would communicate better or offer a quicker solution to resolve this issue. I am willing to provide additional verification if needed to unlock my account and receive the items I ordered promptly.

I recently purchased a gift for my sister from your website, but I encountered difficulties sending it without the "prime" option. Living in Canada, I didn't intend to become a Prime member. However, I was surprised to discover charges for four months of service without my consent. If I had known about these unauthorized charges beforehand, I wouldn't have used your services. I am disappointed with this experience and request a reversal of these charges. My lack of usage since the initial purchase reflects my dissatisfaction and lack of interest in this service.

I am concerned about the unexpected charges I am receiving from Amazon Marketplace UK for what seems to be a subscription or membership I did not sign up for. Despite living in Australia and never traveling to the UK, these charges continue to appear on my bank account. As a pensioner, these costs are high and burdensome, especially without knowing the reason behind them. I have attempted several times to resolve this issue without success. I kindly request assistance in resolving this matter. You can reach me on my mobile at any time at +[redacted]8. Although I appreciate and use Amazon's smart devices like Alexa, these charges are incorrect, and I seek clarification and a resolution promptly. Thank you for your attention to this matter. Warm regards, Daryl

I require senior manager assistance. I understand if your department cannot handle my complex issue. To clarify, I have been receiving invoices for a defunct limited company account, which ceased to exist 2 years ago. The billing only commenced recently. Looking back at the case history, here is a summary of events: - The company was dissolved (limited company no longer operational) - Seller Central was refunding monthly storage fees - Seller confirmed the account closure and product destruction - No billing occurred for several months (until 9 months ago) It seems there has been a misstep on Amazon's end. Even years after the company was closed, I am now being personally billed for it. This appears to be fraudulent. I have tried reaching out multiple times, requested callbacks, and sent several messages, but have not received the necessary assistance to resolve this issue.

I recently got a call from Amazon Prime informing me they would charge my bank account for a membership fee, which I don't have and never signed up for. How can I reach a customer service representative to request the removal of my information from Amazon's database and to cease requests for a service I have never used nor am interested in? I am hesitant to provide my email as I wish to keep it private. Will you delete it once this matter is resolved?

I received a notification that the Pure New Zealand UMF 15+ Manuka honey I ordered has been returned undelivered. I tried to reorder, but unfortunately, it is now out of stock. I received an email directing me to the website to understand the reasons for non-delivery. However, it did not specify the exact reason, which leaves me curious. I have received deliveries at this address multiple times before, and the recipient was expecting this one. My order number was #[redacted]-[redacted].

I am writing to report a delivery issue I am experiencing. My item was scheduled for delivery on March 23, [redacted], to 2-4 Waterloo Place, Waverley Gate Building EH1 3EG, Edinburgh. Unfortunately, the manager, Sarah, and an elderly gentleman at the reception were unhelpful and rude despite my polite demeanor. The elderly gentleman even raised his voice, with Sarah allowing this behavior to occur. Due to their uncooperative attitude, I am unable to visit the premises any longer. I am disappointed and frustrated with their conduct. I kindly request my item to be delivered to my residence at [redacted] Easter Road EH7 5QQ, Edinburgh. I hope for a successful delivery to my address. Thank you for your attention to this matter. Regards, R. Sanchez.

Hello, my name is Ruben S. I have been a loyal customer of Amazon.co.uk and have generally enjoyed excellent service. However, I recently encountered an issue with my latest delivery, a Proiron 20 kg dumbbell set and barbell under order number [redacted][redacted]. It was scheduled for delivery on March 23, [redacted], to 2-4 Waterloo Place at the Waverley Gate Building, EH1 3EG in Edinburgh, but it has not arrived. As I am unable to go to that location, I kindly request that you please rectify this by sending the items to my billing address at [redacted] Easter Road, EH7 5 QQ in Edinburgh. If the package is with Amazon at Waterloo Place, EH1 3EG, I would appreciate it if you could arrange for the items to be sent to my billing address instead. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Good morning, I am writing to inquire about the delivery of a Proiron 20 kg set of dumbbells and a barbell with the order number [redacted]-[redacted]. The delivery was scheduled for March 23, [redacted] at 2-4 Waterloo Place, Waverley Gate Building, EH1 3EG, Edinburgh. I am facing difficulties obtaining assistance from Amazon.co.uk regarding this matter. As a loyal customer, I am disappointed by the service provided by Sarah (the manager of Waverley Gate Building) and the security guard. I kindly request that the item be delivered to my current billing address at [redacted] Easter Road, EH7 5QQ, Edinburgh since I am unable to access the Waverley Gate Building. Please expedite the resolution of this issue by redirecting the delivery. Thank you for your prompt attention to this matter.

I am reaching out regarding the delivery of my Proiron 20 kg dumbbells and barbell, order number [redacted]-[redacted], scheduled for March 23, [redacted], at 2-4 Waterloo Place, Waverley Gate Building, EH1 3EG, Edinburgh. I am facing challenges resolving this with Amazon.co.uk and have encountered unhelpful treatment from Sarah, the manager, and the security guard at Waverley Gate Building. To expedite this issue, I request the delivery be redirected to [redacted] Easter Road, EH7 5QQ, Edinburgh, my current billing address. Despite repeated attempts each day, I have not made progress, and I urgently seek a resolution. Please arrange for my item to be sent to the new address promptly. Thank you for addressing this matter with Amazon at 2-4 Waterloo Place, Waverley Gate Building, EH1 3EG, Edinburgh on my behalf.

Hello, my name is Ruben Sanchez. I am awaiting the delivery of a Proiron 20 kg dumbbell set and barbell with order number [redacted]-[redacted]. The expected delivery date was March 23, [redacted], at 2-4 Waterloo Place, Waverley Gate Building, EH1 3EG, Edinburgh. I am facing challenges resolving this with Amazon.co.uk and have not received helpful support. I am disappointed with the service provided by Sarah (the manager of Waverley Gate Building) and the security guard there. I am requesting the delivery to be rerouted to my current address at [redacted] Easter Road, EH7 5QQ, Edinburgh, as I am unable to access the Waverley Gate Building. My email is [redacted], and my phone number is [redacted]8. I have attempted to address this matter multiple times and seek a prompt resolution. Please expedite the delivery to my new address. Thank you. Best regards.

I am currently awaiting delivery of a Proiron 20 kg set of dumbbells and a barbell with order number [redacted]-[redacted]. The package was scheduled for delivery on March 23, [redacted], at 2-4 Waterloo Place, Waverley Gate Building, EH1 3EG, Edinburgh. I have been facing difficulties with Amazon.co.uk and have not received the necessary assistance. I have been a loyal customer but feel disappointed by the lack of support from Sarah (the manager of the Waverley Gate Building) and the security guard. I would appreciate it if the delivery address could be changed to [redacted] Easter Road, EH7 5QQ, Edinburgh, as I am unable to access the Waverley Gate Building. Please send the item to the new address at your earliest convenience. Thank you.

I am disappointed because my Amazon delivery driver failed to deliver three boxes of Ashoka Paneer Makhani Indian food, even though my orders show they were delivered. Only the box of Bhindi Masala was left. In self-isolation, we asked for the delivery to be left outside, but only received one box upon opening the door. I tried contacting Amazon via phone and online chat, without success. The situation is alarming as we are vulnerable and truly needed that food. If the driver took the missing boxes, it's truly shameful.

I have been experiencing ongoing issues that remain unresolved. A colleague suggested last week that I refuse some parcels I no longer needed. However, when I tried to do so, the seller claimed I couldn't. I am feeling extremely stressed by this situation, especially in these challenging times. Despite my attempts to contact the seller for a refund, they have refused, which is disappointing coming from a company like Amazon. I understand that due to social distancing measures, contacting Amazon directly might not be easy right now. I kindly request someone to reach out to me at [redacted] or via email. Thank you. Warm regards, K.G. in the United Kingdom.

Dear Sir/Madam, I recently observed on April 3rd, [redacted], that a monthly deduction of £7.99 has been made from my account for a 1 book Audible membership. Being a loyal Amazon customer, I want to clarify that I did not make this purchase. I solely use my Amazon account for shopping and watching Prime movies. Unfortunately, I didn't notice this deduction from my bank account earlier, dating back to September 1st, [redacted]. I kindly request the cancellation of this 1 book monthly membership and a full refund as I have never utilized this service and lack understanding of its purpose. Thank you, Gerald B.

Hello, Regarding your recent email, I see that an extra charge for two coffee machines appears on your invoice. You will need a refund for one machine, but as the items haven't been delivered yet, you can refuse one upon arrival to initiate the return process. Please make sure to include the return code when sending it back. Best regards, Paul From: [redacted] Sent: Friday, 03 April [redacted] 06:50 pm To: [redacted] Subject: Your return of De'Longhi Lattissima One, Single... Return Summary Hello Paul, Your return request has been approved. We will not issue a refund as the extra item was a mistake. Thank you for returning it. Please use the provided return code. Return method: LABELLESS _ ROYALMAIL _ Normal Dropoff _ Amazon UK Please send back the item mistakenly shipped to you. This is an automated email, please do not reply.

Subject: Double Billing Issue for Monthly Subscription Hello, I have noticed that I am being charged twice for the same monthly subscription. The problem arose when I used my mother's bank card for a one-time payment to watch an Amazon video on November 4th, leading to recurring charges for Amazon Prime starting on December 4th. During a conversation with your customer service representative, I was advised to log in using my mobile phone number, as I was unable to access my account using my usual email address for unknown reasons. It appears that the representative created a new account with my mother's card, which was intended for a one-time payment only. I already have a card linked to my existing account. I have been double-charged for Amazon Prime since December 4th, and purchases made without our knowledge have been debited from my mother's account. I kindly request your prompt assistance. Thank you, Kandice

Microsoft Azure Account Disabled Notification To protect your account, routine audits were performed, and suspicious activity was detected violating the terms. Your account has been disabled pending resolution. If you believe this is an error, take action promptly. Failure to resolve this issue may lead to the deletion of your subscription and data by April 14, [redacted]. Resolve Now Account Information: Subscription ID: [redacted] Subscription Email: [redacted] Please review and address this issue to safeguard your account.

I recently discovered unauthorized charges on my bank statement from Amazon Prime. These charges occurred four times in the last three months without my knowledge or consent. I do not have an Amazon Prime account nor do I use the service. This unauthorized billing amounts to fraudulent activity. I will be reporting this to the authorities and contacting Trading Standards regarding this matter. I demand a full refund for the total of £31.96 that has been deducted from my account without permission.

I recently received a DVD that was not the one I ordered. After receiving an email notifying me of the delivery, I found that the package had been opened and contained the incorrect DVD. The returns label was missing from the package. Unfortunately, I am unable to return it as I am 71 years old and currently self-isolating. The order number for this incorrect item is [redacted]9. I have attempted to contact you via phone but was unable to get through.