Amazon UK Customer Service Issues

I placed an order on the app on November 17, [redacted], and received an email confirming the order. The next day, I got an email saying the item had been dispatched from China with an expected delivery by December 17, [redacted]. However, the delivery did not arrive as promised and the app initially said it had been delivered when it hadn't. I reached out to the seller through Amazon, who confirmed the dispatch. I am extremely frustrated by this situation and believe Amazon should take responsibility. I do not want a refund, I just want the item I ordered. If you respond, I can provide the order number and the email from the seller.

I am disappointed that I have not received the item I purchased. It has been debited from my account, and I did not receive a confirmation email. This was meant to be a Christmas present. Contacting customer service has been difficult, even with the live chat on Amazon. Several weeks ago, a staff member confirmed that my purchase was sent and should have arrived the next day, but it has not. My account was debited €24.45 on 23/11/[redacted]. I am concerned if this is a scam seller. The item I bought is the Daphne's Hedgehog Hybrid or Rescue Golf Club Head Cover. My address is 98 Leinster Wood, Carton Demense, Maynooth, Kildare, Ireland.

Upon returning home, I discovered an email from Amazon dated December 15th stating that I need to return order [redacted]-[redacted], which I have already sent back. Amazon is threatening to charge me £34.20 by December 23rd. There were two items in the order that were delivered together on offer. Since they did not function as advertised, I returned both items in the same box. Although HERMES was supposed to collect the items, they were two days late, prompting me to take them to the Post Office. It seems there may have been a HERMES collection issue or another mistake, but I assure you both items have been returned. I have also purchased a replacement order, [redacted]-[redacted], which works properly. Kindly clarify why I am being charged for an item that has already been returned. Regards, MD - InTutor

Hello, I recently subscribed to Amazon Prime to enjoy the benefits of their one-day delivery service. Unfortunately, I have experienced delays with some of my Prime orders, causing inconveniences such as missing a Secret Santa exchange deadline and having to send gifts separately to friends and family. This has led me to question the accuracy of Amazon's advertised delivery times for Prime customers. After encountering these issues, I have decided to cancel my Prime membership and will not be renewing it. I also encountered an unexpected postage and packaging charge on a recent order (ORDER # [redacted]-[redacted]) as the costs were not clearly stated during checkout. I am uncertain which item incurred the delivery cost, making it difficult for me to identify and possibly cancel the particular item. Thank you.

I am extremely disappointed with Amazon for selling products that disrespect the Sikh community worldwide by featuring images of the revered Golden Temple. This sacred place, built by Guru Ramdas Sahib Ji, is a symbol of inclusivity for all humanity. The Sikh organizations are considering taking legal action if Amazon fails to remove these offensive items promptly. As a concerned customer, I urge you to address this issue promptly. Sincerely, Mukhtiar Singh Dhanjal 77 Greenridge Road Handsworth Wood Birmingham B20 1JN UK

Hello. My friend Joanna Canny reached out to Amazon yesterday about an order issue. She mistakenly assumed she didn't receive her order and mentioned my order by mistake. My name is Catriona Holohan, and I placed an order for an Amazon Fire 8 with order number [redacted]-[redacted]. It was delivered to Joanna in the UK, and her mother brought it to County Clare for me. The email linked to the order is [redacted] Joanna later clarified the misunderstanding with Amazon, but they advised that I verify receiving the item. If needed, please contact me on my mobile. I understand that Amazon may charge Joanna if I don't confirm receipt of the Amazon Fire 8. Please update me on the situation. Thank you. Regards, Catriona Holohan

Order ID: [redacted]-[redacted] I recently received the Xmas Tee Shirt I ordered, but it is much smaller than expected. I ordered size 12/14, but it seems more like a 8/10. The shirt didn't have any sizing information on the label, which is confusing. I requested a refund for the return postage and the original shipping cost, but the company refused, mentioning that they receive many returns daily due to sizing issues. I believe this is not a genuine mistake, as they must be aware of the sizes they are sending out. I would appreciate it if this could be resolved promptly. Thank you.

I placed an order for a Samsung TV on December 4th. I received a notification that it arrived in Jersey on December 13th at 10:37 am via Amazon, who advised me to track it through Hermes. After contacting Hermes, they mentioned that it's the customer's responsibility to arrange the delivery. Items over £[redacted] arriving in Jersey incur a 5% local tax, for which I was not provided a CLC number or code to release it from customs, costing £27.45. Despite contacting Amazon and Hermes, the issue wasn't resolved promptly. I paid the tax, but the lack of communication and clarity from both Amazon and Hermes is disappointing. I leave for holiday on December 22nd for 10 days, a day Hermes does not deliver, putting my delivery at risk. Hermes sent me a letter six days after the parcel arrived, creating more confusion. A simple text or email with this information would have been helpful. I'm still waiting for information on the delivery timeline after the release from customs. The customer service experience has been truly shocking and unclear from both parties.

I returned two rugs because they were cream instead of taupe. The seller, H Versailtex, only agreed to refund one rug. After messaging them, they advised me to contact Amazon customer service for further assistance with the refund. I am requesting a full refund for the total amount I paid via PayPal, which was over £25.

Amazon.com You have received a message from the Amazon Seller - H Versailtex. Order ID: [redacted]-[redacted] ASIN Product Name 2 B074QG7SPW H.Versailte Super Absorbent Soft Area Bath Rug with Non-slip Antibacterial Rubber, Luxury Bathroom Decor for Livingroom Bedroom, Machine Washable 50 x Message: Hi Genene Edwards, We apologize for the unexpected situation with your purchase experience. While the order was fulfilled by Amazon, as a seller, we are unable to control the process. We recommend contacting Amazon customer service for assistance. To do this, please follow these steps: scroll to the bottom of the page, click on "Let us help you," then select "Help," "Browse help topics," "Need more help," and finally "Contact us." They will be able to assist you. We appreciate your understanding and apologize for any inconvenience. If you have any questions, please feel free to contact us, and we will respond promptly. Best regards, H.Versailtex

I discovered two Amazon packages left outside my doorstep in heavy rain yesterday, December 18th. When I located them around 9:00 p.m., they were so wet that the parcels disintegrated upon touch, causing water to drip on the floor as I brought them inside. Consequently, the items inside were also drenched. One of the items, a book, is now unusable. One of the parcels was a personal order we placed (Order: [redacted]-[redacted]). The second package was sent by my wife's sister, Sarah Clough, from New Zealand, addressed to my wife, Caroline Macready, at "Whitewold House, Station Road, Woldingham, Caterham, Surrey CR3 7DX, United Kingdom." The parcel is marked with number Q[redacted]3 and another reference number splO7ki9192. Typically, we request Amazon parcels to be delivered to our local pickup point, Woldingham Post Office. However, for order [redacted]-[redacted], we were informed that it was too large for local pickup, so it was delivered to our home instead. This was confusing, considering that the dimensions of this order (28cm x 20cm x 9cm) are smaller than two other Amazon parcels I've recently collected from our local pickup point. These parcels should not have been left in an exposed area during severe weather conditions. The damaged book is "The Heart's Invisible Furies" by John Boyne, priced at £8.99. I kindly request a replacement for the ruined book and assurance that future deliveries will not be subjected to such weather-related damage. Additionally, I would appreciate an Amazon gift voucher worth at least £10 as compensation for the time and effort my wife and I spent trying to salvage the contents of these packages. If needed, I can provide photos of the saturated packaging and the damaged book.

Hello, I subscribed to world access in March [redacted] but canceled it because I hit a dead end with my European lineage research. Now, I need urgent assistance as I plan to re-subscribe with a deadline looming in Luxembourg. I require a genealogist in Luxembourg to promptly assist me in matching US Census data with Luxembourg documentation. Time is limited as I must submit the paperwork by 12/31/18 for dual citizenship application. Despite contacting Ancestry.com, I couldn't reach them due to a busy signal. Any guidance or support you can offer promptly would be highly appreciated. Thank you, Jeaneen Fabbro

I have been trying for three days, making six visits to the pickup locker and contacting Amazon multiple times via email and phone, but my local Amazon locker still has a faulty touchscreen and barcode scanner. My children's Christmas gifts are inside, and despite my efforts, the issue remains unresolved. I kindly request assistance in fixing the broken touchscreen and barcode scanner, as promised during my initial contact almost three days ago. Thank you, Martin J. [redacted] [redacted] I would appreciate a phone call for further assistance.

I am having an issue with the payment for my book order [redacted]-[redacted]. When I made the payment, everything seemed to go through smoothly, but I received a message saying it was refused. Now, it looks like there are two identical orders. I want to cancel the second order made today, but I can't seem to do that. I would like to know why the original payment was refused and would like it to be activated now.

Yesterday, I discovered an Amazon package left on my waste bin at the front gate. It had been there since the previous day and was soaked because of the rain. I wonder why the delivery person didn't just put it in the letterbox, as it would have easily fit. There was no note left to inform me that the package had been placed somewhere else. The gift note inside was also wet, but thankfully the voucher seems to be intact. I am disappointed that anyone could have taken the parcel from the waste bin, exposing it to potential damage. I was home all day yesterday, so there was no reason they couldn't have knocked on the door.

I received an email from the refund department informing me of a charge on my account due to not returning a replacement item. The replacement order number is [redacted]-[redacted], requested on November 7, [redacted]. I did not send back the item because your customer service team advised me that a return was unnecessary. I contacted them via live chat, and our conversation can be referenced. If I was charged for the item, I believe it is unfair as I followed the advice given by your team. It may be worth investigating to ensure consistent information is provided to customers by all Amazon employees.

I am reaching out regarding an issue with my Amazon account. I am unable to log in as the website does not recognize my email address. Despite a previous phone attempt to resolve this, I successfully placed an order but I am now facing the same issue upon my second log-in attempt. As a Prime member, I recently discovered my account was closed due to an unauthorized transaction, of which I was unaware. I never received any notification about this incident which has led to this inconvenience and isolation from my account. I am perplexed by the difficulties in reactivating my account. Could you kindly assist me in resolving this situation promptly? Thank you.

I noticed that Amazon Prime.co.uk has debited the same amount from my bank account four times in a single day. I do not have an account with them, and I have not made any purchases to warrant these charges. My partner has a Prime account linked to a different bank account, not mine, but we share the same email address. I have made complaints but have not received any responses, only additional withdrawals from my account. I have reached out to a journalist for assistance with my situation and will seek legal counsel if this matter is not resolved promptly.

Earlier this year, I received a free gift offer from Amazon UK through Fashion-Central. I selected a free watch but accidentally pressed the select key multiple times, resulting in receiving 4 watches and 4 pairs of Aviator Sunglasses. I reached out to Fashion-Central for a refund and return instructions, but they declined the refund and did not provide a return address. Being nearly 84 years old, in poor health, and with poor eyesight, I couldn't read the Terms and Conditions. I have already spent over £[redacted], which is a significant amount for me. As I have no use for the sunglasses due to my eyesight, I would like to return all the unused items for a full refund. I kindly request assistance in resolving this matter. - Martin H.

I am concerned about the content my 3-year-old daughter is accessing on the tablet. Despite having the age filters set correctly, she was able to watch Minecraft videos that are not suitable for her age, featuring gun use. I believed that the age filters would prevent her from seeing inappropriate content, but this was not the case. I had to take the tablet away from her as a result. I urge the company to investigate and fix this issue with the age filters. Parents rely on these filters to ensure their children are only exposed to suitable content. This is the key reason why I purchased the product. I hope that measures will be taken to prevent this from happening again, so children can only access content that aligns with the chosen age filter. Sadly, my daughter is now missing out due to this incident.