Xbox Problème signalé à GetHuman par GetHuman-bandbwhi

novembre 15, 2017

Report Details

Summary of the problem
Xbox one won't power on. The button lights up then turns off. This is after not using it for * week.
Company and department tried
Xbox - Service client
Reported by
GetHuman-bandbwhi - GetHuman user since février 8, 2017
Problem classification
Xbox: Problème de support général
Date of incident
novembre 4, 2017
Reported by GetHuman-bandbwhi
Reported on novembre 15, 2017 from Montana
Problem report / further detail
My son has his Xbox one set on power saver mode. He went out of town for about * days when he came home his Xbox would not power on. It starts to make noise as if it's going to start and the power button lights up but then it just turns off. I saw that Microsoft has had this problem with other customers machines. Already checked the power supply, not the problem. Already tried the other suggestions out there about unplugging everything and waiting, etc. Nothing is working. His Xbox one worked perfect before he left , wasn't touched while he was gone and when he got home it all of a sudden won't power on all the way.
How GetHuman-bandbwhi attempted to contact Xbox
J'ai essayé d'ouvrir une fenêtre de discussion avec Xbox à login.live.com
Was equipped with the following information
Nom du titulaire du compte, ID du compte, prénom, adresse du domicile, e-mail, numéro de téléphone, type de Xbox, numéro de série, nom, numéro de téléphone, adresse du domicile
Reported back to GetHuman as fixed
Fixed, on novembre 23, 2017

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