Vodafone (UK) Problème signalé à GetHuman par GetHuman-nomilepr

novembre 2, 2017

Report Details

Summary of the problem
Billing issue
Company and department tried
Vodafone (UK) - Service client
Reported by
GetHuman-nomilepr - GetHuman user since mai 1, 2016
Problem classification
Vodafone (UK): Problème de service
Date of incident
octobre 26, 2017
Reported by GetHuman-nomilepr
Reported on novembre 2, 2017 from Georgia
Problem report / further detail
I was overcharged for a service that should have been included in my tariff for almost * months. I was told over live chat that I would receive a refund of the charges to my bank within ***** hours. It has now been a week and I have yet to receive this refund.
How GetHuman-nomilepr attempted to contact Vodafone (UK)
J'ai essayé d'appeler le Vodafone (UK) numéro du service client 0870-0700191
Was equipped with the following information
Numéro de compte
Reported back to GetHuman as fixed
Fixed, on novembre 10, 2017

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