Virgin Mobile Problème signalé à GetHuman par GetHuman-jstiles

novembre 20, 2017

Report Details

Summary of the problem
Phone Swap issue from Moto Android phone to IPhone *S
Company and department tried
Virgin Mobile - Support client
Reported by
GetHuman-jstiles - GetHuman user since octobre 4, 2017
Problem classification
Virgin Mobile: Problème de service client
Date of incident
novembre 12, 2017
Reported by GetHuman-jstiles
Reported on novembre 20, 2017 from Louisiana
Problem report / further detail
When I go to Virgin Mobile site and use "Swap Phone" feature, I enter the MEID for my new IPhone. This number is correct, but the site will not accept it -- says there is an error, but does not give specifics on what the error is.
How GetHuman-jstiles attempted to contact Virgin Mobile
J'ai essayé la messagerie Virgin Mobile via leur page Facebook pour voir si le service client répondrait
Was equipped with the following information
Numéro de téléphone, ID de compte, Numéro de téléphone sur le compte, Prénom, Adresse personnelle, PIN sur le compte, Adresse de facturation, Email, Nom
Reported back to GetHuman as fixed
Fixed, on décembre 10, 2017

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