T-Mobile Problème signalé à GetHuman par GetHuman-curiousj

novembre 4, 2017

Report Details

Summary of the problem
Phone not receiving text messages
Company and department tried
T-Mobile - Service client
Reported by
GetHuman-curiousj - GetHuman user since octobre 15, 2015
Problem classification
T-Mobile: Mettre à jour les informations du compte
Date of incident
octobre 30, 2017
Reported by GetHuman-curiousj
Reported on novembre 4, 2017 from New Mexico
Problem report / further detail
"My phone can send text messages, but not receive them. I'm on a Nexus *. I recently switched to a popular messaging app, but I've since switch back to the default one and uninstalled the third party app. I've cleared the messaging apps cache* data, reseated the sim card, and restarted the phone. It still isn't receiving messages."
How GetHuman-curiousj attempted to contact T-Mobile
J'ai essayé d'appeler le T-Mobile numéro du service client 877-746-0909
Was equipped with the following information
Code PIN / mot de passe sur le compte, numéro de téléphone, numéro de téléphone sur le compte, nom, adresse de facturation, prénom, ID de compte, adresse e-mail, 4 derniers chiffres du SSN
Reported back to GetHuman as fixed
Fixed, on novembre 21, 2017

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