T-Mobile Problème signalé à GetHuman par GetHuman58316

novembre 28, 2017

Report Details

Summary of the problem
Phone locked by Hi Security Application with Fingerprint authorization which doesn't receive my finger
Company and department tried
T-Mobile - Support technique
Reported by
GetHuman58316 - GetHuman user since décembre 1, 2015
Problem classification
T-Mobile: Rembourser
Date of incident
novembre 26, 2017
Reported by GetHuman58316
Reported on novembre 28, 2017 from Oregon
Problem report / further detail
When opening my phone (Swiping my code pattern on my top screen), I am greeted with a fingerprint circle and the app symbol above that I am trying to open.
How GetHuman58316 attempted to contact T-Mobile
J'ai essayé d'appeler le T-Mobile numéro du service client 877-778-2106
Was equipped with the following information
Prénom, adresse personnelle, nom, adresse e-mail, adresse de facturation, nom du titulaire du compte, numéro de téléphone sur le compte, code PIN / mot de passe sur le compte, numéro de téléphone, 4 derniers chiffres du SSN
Reported back to GetHuman as fixed
Fixed, on décembre 16, 2017
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