T-Mobile Problème signalé à GetHuman par GetHuman-mccawst

octobre 30, 2017

Report Details

Summary of the problem
Looking to unlock my device iphone *.
Company and department tried
T-Mobile - Service client
Reported by
GetHuman-mccawst - GetHuman user since février 28, 2017
Problem classification
T-Mobile: Rembourser
Date of incident
octobre 26, 2017
Reported by GetHuman-mccawst
Reported on octobre 30, 2017 from Ohio
Problem report / further detail
Purchased the iphone * from ebay, the seller stated it was unlocked from the carrier (T-Mobile) but it turns out it is not. Need to unlock this phone in order to use my canadian sim card.*Please advise direction to be taken.*With thanks, Steve******@***.com
How GetHuman-mccawst attempted to contact T-Mobile
J'ai essayé d'ouvrir une fenêtre de discussion avec T-Mobile à support.t-mobile.com
Was equipped with the following information
4 derniers chiffres du SSN, adresse de facturation, prénom
Reported back to GetHuman as fixed
Fixed, on novembre 16, 2017

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