Lyft Problème signalé à GetHuman par GetHuman30565

novembre 20, 2017

Report Details

Summary of the problem
I was charged for a ride that never picked me up.
Company and department tried
Lyft - Aide à la clientèle
Reported by
GetHuman30565 - GetHuman user since septembre 22, 2015
Problem classification
Lyft: Réclamation générale du client
Date of incident
novembre 8, 2017
Reported by GetHuman30565
Reported on novembre 20, 2017 from Delaware
Problem report / further detail
I placed a call for a driver on the app and was told that he would arrive in three minutes. About one minute later, I get a message saying "Thank you for riding with Lyft" and a charge appears. Then it asked about a tip. I didn't respond and just hung up.
How GetHuman30565 attempted to contact Lyft
J'ai essayé de tweeter @asklyft pour voir si Lyft le service client répondrait
Was equipped with the following information
Adresse du domicile, numéro de téléphone, prénom, numéro de compte, nom, date de naissance, nom du titulaire du compte, numéro de téléphone sur le compte
Reported back to GetHuman as fixed
Fixed, on décembre 9, 2017
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