Groupon Problème signalé à GetHuman par GetHuman-ashrabl

novembre 8, 2017

Report Details

Summary of the problem
an order
Company and department tried
Groupon - Support client
Reported by
GetHuman-ashrabl - GetHuman user since mai 17, 2016
Problem classification
Groupon: Problème de service client
Date of incident
novembre 3, 2017
Reported by GetHuman-ashrabl
Reported on novembre 8, 2017 from Vermont
Problem report / further detail
I ordered The apple magic mouse. When I tracked it kept saying there were delivery attempts made, when I called fedex they said NO, it will be delivered on *****- I was actually home sick from work that day and got no door knock or door bell ring and no door tag was left. Yesterday I came home work and there was a notification in my mailbox ( SO clearly they got in my building) saying this was their third attempt, even though I never got a door tag. When I called fedex they said groupon made it so I cant change the deliver address or have it held at the fedex facility. when I called groupon this morning it hung up on me first and then I got a man who didn't speak great English and didn't understand why I was upset or anything...he told me I should just reorder the item..SIR THIS IS GROUPON THINGS SELL OUT ITS NOT AVAILABLE ANYMORE. he just didn't get it so I just asked for a refund. It was a HORRIBLE Experience.
How GetHuman-ashrabl attempted to contact Groupon
Recherche d'une Groupon FAQ sur groupon.com
Was equipped with the following information
Numéro de téléphone, e-mail, nom, prénom, nom sur le compte, adresse de facturation
Reported back to GetHuman as fixed
Fixed, on novembre 20, 2017

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