Groupon Problème signalé à GetHuman par GetHuman-emcfarl

novembre 3, 2017

Report Details

Summary of the problem
Refund for terrible Groupon Getaway!
Company and department tried
Groupon - Support client
Reported by
GetHuman-emcfarl - GetHuman user since mai 30, 2016
Problem classification
Groupon: Problème de service
Date of incident
octobre 23, 2017
Reported by GetHuman-emcfarl
Reported on novembre 3, 2017 from Virginia
Problem report / further detail
We purchased a Groupon Getaway to the Grand Oasis Tulum in September. After ** hours of traveling we arrived at our hotel and waiting an hour before being told they they did not have rooms for us. Not only did they not fulfill the reservation that we had for * months but they put us at a hotel that was nowhere up to par with the standard of the hotel that we booked. The hotel we ended up staying at had uncomfortable hard beds, had dirty rooms, had mold in our room (so I now have a sinus infection and have incurred various medical bills), uncooked chicken that my husband got food poisening from (thus more medical bills) and terrible customer service and overall poor atmosphere. This RUINED our vacation!!
How GetHuman-emcfarl attempted to contact Groupon
J'ai essayé d'ouvrir une fenêtre de discussion avec Groupon à groupon.com
Was equipped with the following information
Numéro de téléphone
Reported back to GetHuman as fixed
Fixed, on novembre 17, 2017

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