FedEx Problème signalé à GetHuman par GetHuman-dourly

novembre 5, 2017

Report Details

Summary of the problem
I bought some clothes from Brooks Brothers online, and the package was shipped on Monday, *******...
Company and department tried
FedEx - Service client
Reported by
GetHuman-dourly - GetHuman user since février 23, 2017
Problem classification
FedEx: Problème de service client
Date of incident
novembre 4, 2017
Reported by GetHuman-dourly
Reported on novembre 5, 2017 from Oregon
Problem report / further detail
I bought some clothes from Brooks Brothers online, and the package was shipped on Monday, ********** from Enfield, CT. However, after it arrives in Memphis, the online tracking system stopped updating and showed it was pending. I then reached the representatives online, twice, and they claimed to be able to locate my package and someone would reach me by phone for the following ups. But no one ever contacted me besides I missed one call. I called them today and was told that the package was found empty at Memphis, and told me to start a claim or contact Brooks Brothers. But the information online shows the package is * lbs, so I think they must lost it during transiting. The overall value of that package is $ ***.**. Tracking no. is ************. Can you help me to claim that package or use other ways to solve this problem?
How GetHuman-dourly attempted to contact FedEx
J'ai essayé de tweeter @FedexRobin pour voir si FedEx le service client répondrait
Was equipped with the following information
Courriel, nom, numéro de suivi, ID de compte,, qui a envoyé le colis
Reported back to GetHuman as fixed
Fixed, on novembre 15, 2017

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