Citibank Problème signalé à GetHuman par GetHuman-jlgrodd

novembre 20, 2017

Report Details

Summary of the problem
Check did not deposit in a malfunctioning ATM at a Citibank branch
Company and department tried
Citibank - Prêts étudiants
Reported by
GetHuman-jlgrodd - GetHuman user since octobre 5, 2016
Problem classification
Citibank: Erreur générale du client
Date of incident
novembre 19, 2017
Reported by GetHuman-jlgrodd
Reported on novembre 20, 2017 from Vermont
Problem report / further detail
Deposited a check at a Citibank ATM branch. Instead of printed confirmation receipt, we received a receipt that said, "I'm sorry, we cannot return your check. Please contact customer service." This is a very important check. We've gotten nowhere but "investigation pending" for a week.
How GetHuman-jlgrodd attempted to contact Citibank
J'ai essayé d'appeler le Citibank numéro du service client 800-967-2400
Was equipped with the following information
Nom, date de naissance, prénom
Reported back to GetHuman as fixed
Fixed, on décembre 11, 2017

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