British Airways Problème signalé à GetHuman par GetHuman-hatterma

décembre 2, 2017

Report Details

Summary of the problem
Compensation from IT issues
Company and department tried
British Airways - BA Executive Club
Reported by
GetHuman-hatterma - GetHuman user since septembre 13, 2016
Problem classification
British Airways: Annuler ou modifier un vol
Date of incident
novembre 26, 2017
Reported by GetHuman-hatterma
Reported on décembre 2, 2017 from Wyoming
Problem report / further detail
Caught in IT chaos for British Airways. Have submitted * claims. Lost luggage at start of trip, hotel and costs at end of trip for IT mess, plus recoup cost of paid for seat. Heard re hotel etc but did not agree with not paying for laundry. Had laundry done rather than buy new clothes as lost luggage again and only soiled laundry in carryon. Have made * attempts to communicate about this and no response now. Still no word on first lost luggage or seat reimbursement.
How GetHuman-hatterma attempted to contact British Airways
J'ai essayé d'appeler le British Airways numéro du service client 763-591-9731
Was equipped with the following information
Adresse e-mail du compte, ID de compte, Référence de réservation, Prénom, Numéro de téléphone, Adresse de facturation, Adresse personnelle, E-mail, Numéro de téléphone sur le compte, Nom
Reported back to GetHuman as fixed
Fixed, on décembre 12, 2017

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