Booking.com Problème signalé à GetHuman par GetHuman-leahdew

novembre 9, 2017

Report Details

Summary of the problem
I cancelled my reservation at Wine Valley Lodge hotel in Napa, Ca **hrs prior to my reservation...
Company and department tried
Booking.com - Service client
Reported by
GetHuman-leahdew - GetHuman user since mars 25, 2017
Problem classification
Booking.com: Question sur une réservation
Date of incident
novembre 3, 2017
Reported by GetHuman-leahdew
Reported on novembre 9, 2017 from Utah
Problem report / further detail
I cancelled my reservation at Wine Valley Lodge hotel in Napa, Ca **hrs prior to my reservation and was charged am enormous fee that left me on vacation without cash in my account. I Neff this money deposited back into my account. I plan to didn't this as I have cancelled before and was greeted with kindness and approval at zero charge. The person I contacted at the hotel would not accept my cancellation in advance before I could reach your company. totally unacceptable. Awaiting your prompt response, Leah Butterworth *** *** ****
How GetHuman-leahdew attempted to contact Booking.com
J'ai essayé de tweeter @bookingcom pour voir si Booking.com le service client répondrait
Was equipped with the following information
Prénom, Nom, Numéro de téléphone, Email
Reported back to GetHuman as fixed
Fixed, on novembre 23, 2017

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