Amazon Problème signalé à GetHuman par GetHuman-omsandel

novembre 4, 2017

Report Details

Summary of the problem
being charged after cancelling membership after month trial
Company and department tried
Amazon - Service client
Reported by
GetHuman-omsandel - GetHuman user since septembre 15, 2015
Problem classification
Amazon: Problème de service client
Date of incident
octobre 29, 2017
Reported by GetHuman-omsandel
Reported on novembre 4, 2017 from West Virginia
Problem report / further detail
I set up my free month trial and used Prime for a month, after the month was up, i went to my account and it said that I didn't have a prime account, therefor i couldnt cancel it, * days later it appeared on my bank statement and i returned to my amazon and my membership had been renewed. I was given no chance to cancel so I was charged the fee regardless.
How GetHuman-omsandel attempted to contact Amazon
Recherche d'une Amazon FAQ sur amazon.com
Was equipped with the following information
Adresse personnelle, Nom, Adresse e-mail du compte, Prénom, Adresse de facturation, Numéro de téléphone
Reported back to GetHuman as fixed
Fixed, on novembre 10, 2017

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