Amazon Problème signalé à GetHuman par GetHuman1996

novembre 2, 2017

Report Details

Summary of the problem
Today I found my business account on Amazon is closed.
Company and department tried
Amazon - Service client
Reported by
GetHuman1996 - GetHuman user since juillet 29, 2017
Problem classification
Amazon: Connexion impossible
Date of incident
octobre 24, 2017
Reported by GetHuman1996
Reported on novembre 2, 2017 from Rhode Island
Problem report / further detail
got this email saying that "because I didn't send the information you requested", but since january **th I send all the documents you asked!**Besides? That's for the seller's account. What's the buyer's account has to do with it? You never said anything regarding the buyer's account. The documents you asked were to enable the Amazon Payments Acc.****Anyway, we provided everything you asked! Is not fair! We've been purchasing with you for almost * years! With thousands of orders! I sincerely hope this is some kind of mistake,****Besides... I just placed an order with my iPhone!!! using the App. So what's happening? We are long time Amazon customers, nos just buying products, also we have * AWS instances where we have our websites, etc.****Need your help to solve this as soon as possible. Since we place like **-*** orders in a daily basis.
How GetHuman1996 attempted to contact Amazon
J'ai essayé la messagerie Amazon via leur page Facebook pour voir si le service client répondrait
Was equipped with the following information
Adresse personnelle, adresse de facturation, nom de famille, e-mail
Reported back to GetHuman as fixed
Fixed, on novembre 11, 2017

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