Amazon Problème signalé à GetHuman par GetHuman-frankhe

octobre 31, 2017

Report Details

Summary of the problem
Purchased my textbooks through prime because I needed them asap, however instead of two days its taking five
Company and department tried
Amazon - Service client
Reported by
GetHuman-frankhe - GetHuman user since octobre 3, 2016
Problem classification
Amazon: Connexion impossible
Date of incident
octobre 30, 2017
Reported by GetHuman-frankhe
Reported on octobre 31, 2017 from Iowa
Problem report / further detail
I ordered a text book with amazon prime on wednesday assuming that I would get primes * day free shipping, however when i checked the tracking details it said that it would not be arriving until this coming wednesday. I needed the book by tuesday at the very latest so the delivery date is a bit of a problem for me. Is there anything you can do? like give me access to the online version for a week or something while I wait for the hard copy.
How GetHuman-frankhe attempted to contact Amazon
J'ai essayé la messagerie Amazon via leur page Facebook pour voir si le service client répondrait
Was equipped with the following information
Nom sur le compte, Adresse personnelle, Adresse e-mail sur le compte, E-mail, Numéro de téléphone, Prénom, Numéro de commande, Nom
Reported back to GetHuman as fixed
Fixed, on novembre 8, 2017

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