Amazon Problème signalé à GetHuman par GetHuman-rtwertma

novembre 23, 2017

Report Details

Summary of the problem
My Kindle is not even one year old. It will not shut off no matter what I do. Did I get a lemon?
Company and department tried
Amazon - Service client
Reported by
GetHuman-rtwertma - GetHuman user since septembre 7, 2016
Problem classification
Amazon: Rembourser une commande
Date of incident
novembre 22, 2017
Reported by GetHuman-rtwertma
Reported on novembre 23, 2017 from West Virginia
Problem report / further detail
I have held the on*off button til it showed the option "screen off". I clicked on that and the screen is still white. I've never had a problem til last week. It always shut down when the button was pushed. Any suggestions?
How GetHuman-rtwertma attempted to contact Amazon
J'ai essayé d'ouvrir une fenêtre de discussion avec Amazon à amazon.com
Was equipped with the following information
Adresse personnelle, numéro de téléphone, nom sur le compte, adresse de facturation, e-mail, nom, prénom, numéro de commande
Reported back to GetHuman as fixed
Fixed, on décembre 3, 2017

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