Amazon Problème signalé à GetHuman par GetHuman-danjumaj

décembre 1er, 2017

Report Details

Summary of the problem
Fire tablet screen stays black while device is on.
Company and department tried
Amazon - Service client
Reported by
GetHuman-danjumaj - GetHuman user since février 6, 2017
Problem classification
Amazon: Connexion impossible
Date of incident
novembre 19, 2017
Reported by GetHuman-danjumaj
Reported on décembre 1er, 2017 from Alaska
Problem report / further detail
Device is on, can hear system sounds when pressing volume up and down. Screen is flash very dimly for a split second then go to black though it is on. Have tried a hard reboot* no change to screen issue.
How GetHuman-danjumaj attempted to contact Amazon
J'ai essayé la messagerie Amazon via leur page Facebook pour voir si le service client répondrait
Was equipped with the following information
Adresse e-mail sur le compte, Nom sur le compte
Reported back to GetHuman as fixed
Fixed, on décembre 19, 2017
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