AirBnB Customer Service Issues

1. A guest requested to stay for only one night instead of two, and I accommodated the change. Despite changing the minimum night requirement to one on Airbnb, the guest still couldn't book the stay. 2. How long should I expect to wait for a booking request to be confirmed after approving it? It's been two days since I approved the booking. 3. I need to set different cleaning fees for my various listings as some are large houses while others are single rooms.

As an Airbnb host, I recently accepted a reservation, but there was confusion about the dates. I needed to speak with the guest to clarify the situation. Unfortunately, the phone number provided was not working for either of us, so we couldn't connect despite the reservation being confirmed. I tried to refund the guest for our fees, but she is still missing $18 in Airbnb fees. I strongly believe Airbnb should reimburse her for this amount since we were unable to communicate on Saturday, November 7th.

I have made a booking that was confirmed with code TE8CHP. £[redacted] was debited from my account on August 28, [redacted]. However, I cannot find this reservation on my account online. I mistakenly booked another accommodation assuming the previous one was canceled. The host has informed me that the original booking is still active and refuses to provide a refund. I am unable to cancel the booking on the website as it does not appear in my account. I believe this may be a system error. Your assistance in this matter would be greatly appreciated. Thank you.

Hello, I want to address the review left by Melissa regarding my Airbnb stay. It is not accurate, and I kindly request Airbnb to remove it from my profile. The review has affected my ability to use Airbnb, and if it cannot be removed, I would prefer my account be closed as I do not wish to continue under these circumstances. I appreciate a prompt response. Thank you. Reservation [redacted] with Melissa.

Hello, I am interested in listing a new property on the Coral Coast of Fiji. I would like information on: - commission rates/packages for bookings - the process for commission collection (booking/post-booking) - booking schedule maintenance - photo and description updates - customer feedback links - pricing and promotions management - benefits of listing with you.

While staying at a hostel in London, I helped a couple from Australia with their Airbnb account activation by providing my mobile number for the activation code. However, for the last five months, I have been receiving messages from Airbnb about the places they booked and personal messages. Even after contacting someone they are staying with through WhatsApp to ask them to remove my number, I am still receiving messages two days later.

We have a booking confirmation, but unfortunately, our host has not responded to our emails. I reached out to Frank Lee-Cooper on December 8th and December 19th to coordinate key pick-up for our stay at the "Stunning Central Barcelona Pad," but he has not replied. We will be arriving in three days. If we are unable to reach him, I will need to urgently book another apartment. Booking Confirmation Code: KPQKSA Please provide guidance.

Hello, I am attempting to book a place in London through Airbnb using a coupon that offers a $50 discount when paying with PayPal, which in my case is 34£. However, after applying the code, it reflects the discount but upon trying to complete the transaction with PayPal, I receive an error stating that the code is not compatible with this payment method. I am puzzled as the coupon is specifically for PayPal payments. I would appreciate any assistance in getting the coupon to work so I can secure the reservation, as this discount is significant for me. Thank you.

Hello. I have extended a special price offer for a booking request from January 17th to January 20th. My client has seen the offer of [redacted] Shekels for 3 nights, all included. However, since he pays in US dollars, he is worried about potential currency differences. He wants to ensure that he only pays [redacted] Shekels. Could you please contact him to reassure him that there will be no additional charges? Once this is clarified, we can move forward with finalizing the booking. Thank you. Miriam Mehadipur.

I reserved a place in Roppongi, Japan, with a host named Hiroki. He messaged me last night to inform me that his place is unavailable for rent, but my booking is still active. I require confirmation of the cancellation and refund to proceed with finding alternative accommodation as my trip is next month. The time is approaching, and I'm feeling anxious. Thank you.

I accidentally deleted my reservation on Airbnb instead of my account. I received an email stating that I will be partially refunded for the reservation in London. However, the issue is not the refund amount but the fact that the reservation is now gone. I would like to request the remaining refunded money to be reversed so that I can keep the booking without being charged twice. Could you please assist me with this? Thank you.

Hello, I am Mary from Canada. I am currently in Sri Lanka with my husband, using Airbnb for our accommodations. When trying to pay for a preapproved reservation, I encounter an error message "[redacted] No Account" despite having an account. Elizabeth from Airbnb was able to assist me through Chat by sending a separate link for the reservation. However, I do not want to go through this process each time I need to pay for a room, especially with unreliable internet connections here. I am frustrated and seeking help to resolve this issue as we still have two weeks left on our vacation. The provided international support number and email for Airbnb do not work. Can you please investigate and help me with my account problem? Thank you for your assistance.

We need help with our AirBnB listing and have 3 inquiries: 1) How and where do we add our banking details? 2) We've set prices for weekdays and weekends, but how can we set prices for holiday periods (high season) as well? 3) Despite setting prices of A$[redacted] for weekdays and A$[redacted] for weekends, we see a value of $[redacted] appearing on our listing photo in Host/Manage Listing. How can we fix this issue? Thank you, Stella and John B.

To whom it may concern, I am emailing about a booking on Airbnb for an apartment in East London (Florence St, London, E16 4JS). There were unexpected issues when Aati failed to provide the house number and had us walk around with our luggage before directing us to the property. Upon arrival, he instructed us to handle our luggage quietly to not disturb the neighbors. Inside, we discovered multiple other occupants not mentioned in the listing. Concerns grew when Aati imposed strict rules, requested an additional 50 pounds upfront, and created an atmosphere that felt uneasy to three young female guests. These circumstances led us to leave and book a hotel for $[redacted] and 50 pounds. The experience left us feeling unsafe and disappointed with the misleading advertisement and Aati's conduct. We are requesting a refund for the unsatisfactory stay. Sincerely, Vivian Lau

I have a guest interested in staying with me for two weeks and wants to bring her boyfriend along for part of the stay. My room is listed at £30 per night but offers a weekly discount. The guest is planning to stay from 16/07/16 to 31/07/16, with her boyfriend joining from 21-25th July. I have agreed to charge an additional £23 per night for the boyfriend's stay. If the guest proceeds with the booking, I need advice on how to collect the extra fee for the additional person.

I initially booked a place but found a better option later. The owner had a fair 5-day cancellation policy, which I followed by canceling a month in advance. However, I was surprised by AirBnB's non-refundable service fee of $96 that was not clearly stated at the time of booking. I am considering booking another AirBnB place and wonder if this fee can be transferred to the new reservation. Unfortunately, reaching AirBnB directly seems impossible, making it challenging to address this issue efficiently.

Good morning, I'm Adriana Valdivieso. I booked Thomas Beverley's apartment in Berlin from February 10th to the 14th. Upon arrival at 11 am on the 10th, despite being told we could arrive at any time, our bedroom was not ready as it was occupied. The Wi-Fi also did not work. After less than 5 minutes, we requested a refund from Olive, who mentioned being too busy to assist and Thomas was unavailable due to a trip. The apartment, which turned out to be a photo studio, did not meet our expectations. Attempts to contact Thomas via phone and email were unsuccessful. As per the rules, I'm reaching out to Airbnb for assistance in resolving this matter. Your help would be appreciated.

I noticed that my credit card was charged twice for the same booking, even though I only received one confirmation. The first attempt appeared to have failed, but later my credit card company alerted me that I was charged twice. I have reached out to the owner, but they seem unable to assist with this matter. If anyone has encountered a similar situation or has advice on how to resolve it, please contact me at [redacted]. Thank you!

Hello, we are Airbnb hosts located near Cape Town. Unfortunately, we had to cancel a reservation due to a family emergency - my husband's mother passed away, and we had to travel to the UK for the funeral. I am reaching out because we only have a day left to address this issue. Despite not being charged penalties, our superhost status has been affected, which was previously in good standing. I am unsure if Airbnb is able to adjust this or if it is an automated process. I have been unable to reach any Airbnb customer service representatives by phone. Thank you.

I relocated from Minneapolis, MN, to Barcelona, Spain. I bought a cheap cell phone that can receive calls and texts. When I tried to update my profile with the new number, I received an error saying it couldn't be verified, regardless of using the "SMS" or "call" options. Now, I'm attempting to reserve an apartment in Madrid, but the process won't go through due to the unverified phone number. Any guidance on this issue would be appreciated.