Air Canada Problème signalé à GetHuman par GetHuman-winciy

novembre 4, 2017

Report Details

Summary of the problem
Request compensation for schedule change
Company and department tried
Air Canada - Support client
Reported by
GetHuman-winciy - GetHuman user since octobre 31, 2016
Problem classification
Air Canada: Changer de vol
Date of incident
novembre 3, 2017
Reported by GetHuman-winciy
Reported on novembre 4, 2017 from Indiana
Problem report / further detail
Schedule change was made to our return flight, but did not notify us by email. I saw it coincidentally when I was checking my booking online.**Under Flight Rights Canada, in the voluntary code of conduct for Canada's airlines, it says:**) Passengers have a right to information on flight times and schedule changes. Airlines must make reasonable efforts to inform passengers of delays and schedule changes and to the extent possible, the reason for the delay or change.**Can I ask for some sort of compensation for this lack of communication* not informing passenger as soon as the change was made?
How GetHuman-winciy attempted to contact Air Canada
J'ai essayé d'appeler le Air Canada numéro du service client 514-393-3333
Was equipped with the following information
Prénom, numéro de téléphone, nom de famille, e-mail, nom lors de la réservation, numéro de compte, référence de réservation à 6 caractères
Reported back to GetHuman as fixed
Fixed, on novembre 9, 2017

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